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Infections Cannot Be Removed By MBAM


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#16
Render

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Hi,

Little strange so I have to think about it. It's late here and I'm going to bed now and will be on-line tomorrow.
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#17
rigidfingers

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Okay, thank you so very much for your generous time and effort, so far! I appreciate it very, very much.
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#18
rigidfingers

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Just in case it will be of use, I tried logging into my main account. From there, I was able to access the results. I have attached those Gathering System Information results. If they're no longer needed, I apologize for the extra post. Thanks, again!

Attached Files


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#19
Render

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Hi,

On completion of this please tell me how is your computer running.

Posted Image Malwarebytes' Anti-Malware

I see that you have Malwarebytes' Anti-Malware installed on your computer could you please do a scan using these settings:

  • Open Malwarebytes' Anti-Malware.
  • Select the Update tab.
  • Click on Check for Updates button.
  • Click on OK.
  • Select the Scanner tab.
  • Select Perform quick scan, then click on Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the entire report in your next reply.

Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.
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#20
rigidfingers

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The computer is running perfectly well, right now. I'm not noticing any problems, though the AVP Tool did repeatedly tell me that threats had been detected, before I had to close it.

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6399

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19048

4/19/2011 12:23:44 PM
mbam-log-2011-04-19 (12-23-44).txt

Scan type: Quick scan
Objects scanned: 146911
Time elapsed: 4 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by rigidfingers, 19 April 2011 - 11:25 AM.

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#21
Render

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Hi,

though the AVP Tool did repeatedly tell me that threats had been detected, before I had to close it.

This is on-demand antivirus scanner. So, those threads detection warnings was reported during AVP scan I suppose? If so, you posted scan results here. Am I right?
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#22
rigidfingers

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Yes, those are the results from the scan. I think it was just referring to the false positives that I left alone (some games that came installed on the computer, etc.), but figured it was worth noting. I wasn't sure of exactly how the scanner worked, and wondered if maybe it was noticing something new.
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#23
Render

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Yes. These appears to be a false positive.

Congratulations, your log shows that your system is clean. If you have no further issues with your computer, then please proceed with the following housekeeping procedures outlined below.

I recommend you to uninstall some applications as you don't need them anymore:

  • LiveUpdate Notice (Symantec Corporation)
  • LiveUpdate 3.2 (Symantec Corporation)

  • Open Programs and Features by clicking the Start button Posted Image, clicking Control Panel, clicking Programs, and then clicking Programs and Features.
  • Select a program(s) listed below, and then click Uninstall. Some programs include the option to change or repair the program in addition to uninstalling it. But many simply offer the option to uninstall. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Removing the tools we used:

Reset System Restore points:

  • Please reopen Posted Image on your desktop.
  • Copy (select all lines inside quote box and press CTRL+C) and Paste (press CTRL+V) the following code into the Posted Image textbox.

    :OTL
    O4 - HKLM..\Run: [] File not found
    O4 - HKLM..\Run: [CCUTRAYICON] File not found

    :Commands
    [ClearAllRestorePoints]

  • Click on Posted Image button.
  • OTL may ask to reboot the machine. Please do so if asked.
  • Click on Posted Image button.

NEXT...

OTL Clean-Up:

  • Reopen Posted Image on your desktop.
  • Click on Posted Image
  • You will be prompted to reboot your system. Please do so.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

Make sure to delete following files from your desktop (if present):
aswMBR.exe, mbr.dat


There are a few things I recommend you to do once your computer is completely clean:

Updates for Windows - One of the essentials is to keep your computer updated with the latest operating system patches and security fixes. Windows Updates are constantly being revised to combat the newest hacks and threats, Microsoft releases security updates that help your computer from becoming vulnerable. It is best if you have these set to download automatically.

How to turn on Automatic Updates for Windows:

Java and Adobe Reader updates

There are certain programs that are security vulnerabilities, it is recommended that you keep everything updated. Two of the main vulnerabilities are Java and Adobe Reader.

Java Updates - Java needs to be regularly updated to fix security vulnerabilities. You can download the latest version of the Java Runtime Environment (JRE) from here. Download, install and reboot your computer. You also need to uninstall older versions of Java:

  • Click Start
  • Select Control Panel
  • Select Add or Remove Programs
  • Remove all Java updates except the latest one you have just installed.

Note:
If the normal uninstallation process (as mentioned above) fails, then please try Microsoft Windows Installer Cleanup Utility. This tool will ensure that all irrelevant Java Runtime Environment Microsoft Installer (msi) registries are removed. Detailed information and download is available at: Description of the Windows Installer CleanUp Utility

Removal instructions:

  • Download the Microsoft Installer Clean Up utility file and save it on your desktop
  • Double click on executable file. The installation process will start. Follow the instructions accordingly
  • Once installation process is over, go to Start -> All Programs -> Run Windows Install Clean Up utility
  • This will launch the Windows Installer Clean Up utility dialog box
  • Under the Installed products list, select Java 2 Runtime Environment v1.5.0_03
  • Click Remove and Exit


Update Adobe Acrobat Reader to latest version. You can download it HERE.

Suggestion:

Foxit is a great free PDF alternative. It uses fewer system resources and is not vulnerable to the exploits affecting Adobe Reader. Providing full PDF functionality, Foxit is rapidly becoming the PDF reader of choice for many. Get it here.


Other Software Updates - Go HERE to scan your computer for any out of date software at least once per week. The vast majority of virus, worm and spyware infections could have been prevented, if the user had kept their software up-to-date. You should do everything you can to keep your software up-to-date. Doing so will help you prevent infections and the headaches that follow them.

Web Browsers - Picking the right internet browser is very important. You need to find one that suits your needs but that is also safe. All browsers listed below are far more secure than Internet Explorer, immune to almost all known browser hijackers, and also have the best built-in pop up blockers.

Although, if you prefer staying with Internet Explorer I highly recommend you do this :

Make Internet Explorer more secure:
  • Click Start > Run
  • Type Inetcpl.cpl & click OK
  • Click on the Security tab
  • Click Reset all zones to default level
  • Make sure the Internet Zone is selected & Click Custom level
  • In the ActiveX section, set the options Download signed and unsigned ActiveX controls to Prompt, and Initialize and Script ActiveX controls not marked as safe to Disable.
  • Next click OK, then Apply button and then OK to exit the Internet Properties page.

Tips to protect yourself against malware and reduce the potential for re-infection:

Now after all these steps, your PC will be more secure. However it is important to note that you can still get infected if you are not careful. One of the best security programs you can have is common sense. As malware gets more sophisticated, you need to be more wary. If you do get caught though and the above steps can't help fix it, we will be here to help you out.

Stay secure and thank you for choosing GeeksToGo.
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#24
rigidfingers

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After clicking on "CleanUp" in OTL, I was prompted to reboot my computer. I clicked "ok" and now it has said "Processing (deleteself)..." for the last 20 minutes. What should I do now?

EDIT: After waiting for about half an hour, I installed Java in the meantime.

I appreciate your assistance.

Edited by rigidfingers, 19 April 2011 - 07:37 PM.

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#25
Render

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Hi,

If OTL is still open try to close it. You can delete OTL manually by right clicking on the OTL icon and select DELETE. Then go to C:\ and delete the folder C:\_OTL and any logs the tool has created.
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#26
Essexboy

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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