im having trouble with my Ubee cable modem, very often it will just lose sync with my isp. it will still be receiving but not sending any data.
i have called in at least 5-6 techs to come help and replacing the modem with no problems till about 30 minutes after they leave. this is really starting to piss me off because im paying all this money for a service that isnt working. i know its not my wireless router, i have gone through at least 2-3 of them in the last month with the same results for all of them.
here is the info page of my cable modem.
Cable Modem Information Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant MAC Address : F0:7B:CB:57:F5:3A Serial Number : F07BCB57F53A Boot Code Version : 1.1.2b Software Version : 2.105.1008 Hardware Version : 1.3 CA Key : Installed
this is the log for the past 6 days
First Time Last Time Priority Description Sat Apr 16 09:17:09 2011 Sat Apr 16 09:17:09 2011 Information (7) Authorized Sat Apr 16 09:17:09 2011 Sat Apr 16 09:17:09 2011 Information (7) Registration complete! Sat Apr 16 09:17:09 2011 Sat Apr 16 09:17:09 2011 Information (7) We registered with a DOCSIS 1.1 config file! Sat Apr 16 09:17:09 2011 Sat Apr 16 09:17:09 2011 Information (7) Received a REG-RSP message from the CMTS... Sat Apr 16 09:17:09 2011 Sat Apr 16 09:17:09 2011 Information (7) Sending a REG-REQ to the CMTS... Sat Apr 16 09:17:09 2011 Sat Apr 16 09:17:09 2011 Information (7) CableModem SNMP configure complete Sat Apr 16 09:17:09 2011 Sat Apr 16 09:17:09 2011 Notice (6) TLV-11 - unrecognized OID Sat Apr 16 09:17:06 2011 Sat Apr 16 09:17:06 2011 Information (7) IP init completed ok Sat Apr 16 09:17:06 2011 Sat Apr 16 09:17:06 2011 Information (7) CableModem TFTP init ok Time Not Established Time Not Established Information (7) CableModem DHCP client init ok Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response. Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received Time Not Established Time Not Established Information (7) Downstream sync ok Time Not Established Time Not Established Information (7) Beginning initial ranging... Time Not Established Time Not Established Information (7) downstream time sync acquired... Time Not Established Time Not Established Information (7) Downstream sync ok Time Not Established Time Not Established Information (7) starting ds time sync acquisition... Time Not Established Time Not Established Information (7) Locked on the downstream. Waiting for UCDs... Time Not Established Time Not Established Information (7) Downstream lock ok Time Not Established Time Not Established Information (7) Sync Start Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response. Wed Apr 13 17:03:00 2011 Wed Apr 13 17:03:00 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Wed Apr 13 07:52:31 2011 Wed Apr 13 07:52:31 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Time Not Established Time Not Established Critical (3) DHCP WARNING - Non-critical field invalid in response. Tue Apr 12 23:05:28 2011 Tue Apr 12 23:05:28 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Tue Apr 12 22:11:15 2011 Tue Apr 12 22:11:15 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Tue Apr 12 07:05:32 2011 Tue Apr 12 07:05:32 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Mon Apr 11 21:56:12 2011 Mon Apr 11 21:56:12 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Mon Apr 11 13:43:13 2011 Mon Apr 11 13:43:13 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Mon Apr 11 04:32:40 2011 Mon Apr 11 04:32:40 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Sun Apr 10 11:45:41 2011 Sun Apr 10 11:45:41 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - ... Sun Apr 10 00:19:59 2011 Sun Apr 10 00:19:59 2011 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Operation Config.
Cable Modem Operation Configuration Network Access : Allowed Maximum Downstream Data Rate : 0 Maximum Upstream Data Rate : 0 Maximum Upstream Channel Burst : 0 Maximum Number of CPEs : 1 Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Enabled
Upstream Burst
Cable Modem Upstream Burst Req Init Maint Per Maint Short Data Long Data (1) (3) (4) (5) (6) Modulation Type QPSK QPSK QPSK 16QAM 16QAM Differential Encoding Off Off Off Off Off Preamble Length 64 640 384 168 192 Preamble Value Offset 652 0 0 720 720 FEC Error Correction (T) 0 5 5 6 8 FEC Codeword Information Bytes (k) 16 34 34 78 220 Scrambler Seed 338 338 338 338 338 Maximum Burst Size 0 0 0 23 255 Guard Time Size 8 48 48 8 8 Last Codeword Length Fixed Fixed Fixed Short Short Scrambler on/off On On On On On
upstream
Cable Modem Upstream Upstream Lock : Locked Upstream Channel ID : 6 Upstream Frequency : 24208000 Hz Upstream Modulation : QAM16 Upstream Symbol Rate : 2560 Ksym/sec Upstream transmit Power Level : 46.8 dBmV Upstream Mini-Slot Size : 4
Downstream
Cable Modem Downstream Downstream Lock : Locked Downstream Channel Id : 2 Downstream Frequency : 567000000 Hz Downstream Modulation : QAM256 Downstream Symbol Rate : 5360.537 Ksym/sec Downstream Interleave Depth : taps32Increment4 Downstream Receive Power Level : -2.0 dBmV Downstream SNR : 39.1 dB
and current status
Cable Modem Status Item Status Comments Acquire a Downstream Channel 567000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Security Enabled BPI+
mind you this is after a reset (unplugged for 10 minutes)
i am running TWC road runner internet 10Mbit/s service only getting about 5-8Mbit/s even in the non high traffic hours.
im also on windows 7 32Bit browsing on google chrome (have also tried in other browsers, i know this wouldnt change the fact that its my modem but it was worth a shot)
would also like to point out this is also the same directly connected to the modem.
any help would be greatly appreciated.
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