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no usb working after format


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#1
PSAVA

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My brother laptop stop working, he's got a hp pavilion v6 with window 7 but had no recovery cd
I took my gateway laptop window 7 recovery cd to try to repair-fix his problem, could not fix it so I
did a format install of window 7 with my cd. Downloaded every driver from the hp site
and install them, Everything work exept the usb. None of the usb work on his hp pavilion
In devise manager every one of them got the question marks. Uninstall them, restart the laptop but
nothing works. I try every driver I could download for his laptop

Any suggestion

Thanks
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#2
zbd

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Take a look, it worked for me:

http://support.microsoft.com/kb/817900

Edited by zbd, 17 April 2011 - 01:41 PM.

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#3
rshaffer61

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he's got a hp pavilion v6 with window 7 but had no recovery cd
I took my gateway laptop window 7 recovery cd


First problem and most likely wrong drivers.

Before installing any USB drivers you should have installed the mobo chipset driver. If you didn't do that you are still running off the gateway mobo chipset driver.
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#4
PSAVA

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he's got a hp pavilion v6 with window 7 but had no recovery cd
I took my gateway laptop window 7 recovery cd


First problem and most likely wrong drivers.

Before installing any USB drivers you should have installed the mobo chipset driver. If you didn't do that you are still running off the gateway mobo chipset driver.


I downloaded all the driver that hp suggested for the laptop and install them
Now Is there a way to install the mobo chipset driver and where can I find them

Thanks
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#5
rshaffer61

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Let me ask before you installed the gateway stuff did you check for a hidden recovery partition?
Since it had no cd's that would be where all the OS and drivers are for the system?


Go to Start then to Run
Type in compmgmt.msc and click Enter
On left side click on Disk Management
On right side you will see you hard drive.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply
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#6
PSAVA

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when it first happen, the laptop just crash and I could nt get nowhere
So I took the recovery cd to try to fix it, but when I got there It told me I could fix it.
So that is when I decide to format it
But when I finish I notice I only had 60 gig out of 500 on the c, the rest was nowhere to be found
After I started it back up we use a partion program and was able to put the rest under G:
I was unable to put it all under the C:

So maybe this can help you out

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#7
rshaffer61

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OK lets see if the recovery partition actually exists still.

Press the power button to start the HP. Press and hold the F11 key to launch the HP Recovery Manager from the recovery partition.
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#8
PSAVA

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No there is nothing there

My brother had try it after the laptop crashed and it did<nt work
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#9
rshaffer61

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OK then that means when you used the Gateway Recovery it may have erased it.
I have a real issue with all the partitions you are showing on that drive. There should be at best a recovery partition and a main partition. Where the others came from is a mystery.
Was Win7 the original OS that was loaded on the system when it was brand new?
There should be a sticker on the bottom of the laptop with the version of the original OS and the reg key. Can you please check that and verify it is there and what version of OS it says.
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#10
PSAVA

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The original os was window 7
I try installing win xp first since i had the original cd
but could get far as I got a blue screen before being able to do anything
That when I decide to try with the gateway cd
As for all the partition I can<t help you with them
Don t know where there from
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#11
rshaffer61

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I try installing win xp first since i had the original cd

XP probably will not work since the system originally came with Win7 so there will be no drivers most likely for the devices.

That when I decide to try with the gateway cd
As for all the partition I can<t help you with them
Don t know where there from

I can almost guarantee the Gateway cd had a lot to do with the partitions.
Now here is a question for you. How old is the system and is there still a warranty on it?
Have you contacted HP about getting a set of original Recovery disks from them. In most cases that I have had dealings with them if the system is less then a year old or still under warranty they will send them to you for free. If not they usually run less then 50 USD and will include the OS, Drivers and all programs that were originally loaded when the system was brand new.
Do you have their customer care number to try and call them?
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#12
PSAVA

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system is 2 years old
I will look on their site for the number

Thanks for your time
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#13
rshaffer61

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HP Customer Support Numbers
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#14
rshaffer61

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Are you still having problems with your issue?
It has been 30 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.
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