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BSOD*** please help**system needed urgently


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#16
rshaffer61

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0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
(Click to consult the online MSDN article.)
Requested data was not in memory. An invalid system memory address was referenced. Defective memory (including main memory, L2 RAM cache, video RAM) or incompatible software (including remote control and antivirus software) might cause this Stop message, as may other hardware problems (e.g., incorrect SCSI termination or a flawed PCI card).


Ok the most obvious choice is the ram memory so we're going to start there.

If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#17
sal13

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How to download anything cus I can't even get the laptop started?
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#18
rshaffer61

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Use the system you are typing to me on now to download and make the cd. Then put it in the cdrom drive of the problem system and if done right and the boot sequence is set correctly the memtest should start on its own.
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#19
sal13

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Using my phone so far ..... So I need another system now...hmmm
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#20
rshaffer61

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Friend, Neighbor, school or library?
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#21
sal13

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Lol... Ya am looking, also let me ask this: if I do a full system restore... That would loose all my data but would the system be ok then? And is there a way to save data and then do a restore to save all the above steps ???
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#22
Bhinsz84

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I am not a Mod or in training - just another member with some experience in this. You will not fix the problem if it is the ram, by doing a full restore - you will have lost your data for nothing. Try the one ram stick at a time deal - preferably in slot 1 ( but it may not matter on your mb ) - if it start and runs on one ram stick the issue is more than likely to be bad ram - if it doesnt then there could be other issues - IE vid card, sound card, network card ( if its not built in ). You could also try pulling all of the extras off ( vid card etc ) and connect just the basics ( mouse, keyboard, screen - no printers, internet, card readers, or any other USB devices ) to the computer and try starting it then. If its not the ram, and you pull everything off but the basics then you can start testing the other equipment.

As for memtest - you could have someone mail you a copy - or post up on craigslist in the computer section and see if you can get someone to give you one.
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#23
rshaffer61

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Memtest is free to download and no need for the posting for it.


If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#24
rshaffer61

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IE vid card, sound card, network card ( if its not built in ). You could also try pulling all of the extras off ( vid card etc ) and connect just the basics ( mouse, keyboard, screen - no printers, internet, card readers, or any other USB devices ) to the computer and try starting it then. If its not the ram, and you pull everything off but the basics then you can start testing the other equipment.


This is part of the diagnostic process:
Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, try the Hitachi DFT CD Image version of the software

Thanks to Broni for the instructions
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#25
123Runner

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Just to clarify. This is a laptop (per the OP) and not a desktop.

IE vid card, sound card, network card ( if its not built in ). You could also try pulling all of the extras off ( vid card etc ) and connect just the basics ( mouse, keyboard, screen - no printers, internet, card readers, or any other USB devices ) to the computer and try starting it then. If its not the ram, and you pull everything off but the basics then you can start testing the other equipment.


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#26
rshaffer61

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Thanks 123Runner as always you catch things I missed or forgot. :D
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#27
Bhinsz84

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"Memtest is free to download and no need for the posting for it" I just mentioned this since he was posting from his phone as an option if he could not get to another computer

As for the laptop thing - I suppose I should read the OP all the way first instead of just skimming - My bad. Assumption is the mother of all screw ups.

Thanks for everything yall do here.
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#28
rshaffer61

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Are you still having problems with your issue?
It has been 13 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.
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#29
sal13

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Hi,

NO ..issue still persists...I was away fr a while so couldnt post or reply back....

followed instructions and am running the CD on teh affected laptop as we speak...

question: what do u mean by "It's recommended to run 5-6 passes. Each pass contains very same 8 tests."

Do I just restart it after it finishes once and basically just re-run it for 5-6 times?
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#30
rshaffer61

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Nope if you leave it then it will loop back through the tests on its own. The reason for the 5 to 6 passes is as the memory is used over and over it will stress which if there is a problem will show up then.
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