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Stop: c000021a Fatal system Error...Laptop will not boot up


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#1
Jes 415

Jes 415

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Hello,

I took over a Sony Vaio PCG-7A2L from a friend of mine which had a trojan cycler in it. I did some online research and found combofix as a possible solution to repair the trojan cycler. I had to uninstall ad-aware and avg 9.0 to run combofix. The first couple of attempts to remove AVG were unsuccesful. I did some more reasearch and found a link that would remove AVG completely. After removing avg, I ran combofix which restarted my computer. When it restarted the following appeared in a blue screen:

Stop: c000021a {Fatal System Error}
The session manager initialization system process terminated with a status of 0xc000003a (0x00000000 0x00000000).
The system has been shutdown.

I did some more research and found a link that instructed me to create a Hiren's Bootable CD and rename the winlogon.exe file in system32 and then find winlogon.exe and copy and paste it in from either system32/dllcache or ServicePackFiles\i386 into the system32 folder. I did all of that, but i still have the same results. Below are all of my details.

Sony Vaio PCG-7A2L
Windows XP Home edition
Will not boot up in safe mode or at all, goes to blue screen with the stop message above
I DO NOT have the restore discs (my friend is still looking for them)
i can list the trojan cycler info if needed, but i'll wait and place that concern in the appropriate forum


Thanks!!!

Edited by Jes 415, 17 April 2011 - 04:31 PM.

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#2
SpywareDr

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Please visit our "Virus, Spyware & Malware Removal" forum and follow the "Malware and Spyware Cleaning Guide" instructions. This will guide you through a few preparations, as well as instruction for posting your OTListIt2 log in that forum.

If you are still having problems after being given a clean bill of health from one of our malware experts, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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#3
Jes 415

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Hi! Thanks for responding. I will head over to the other forums. Thanks!

Edited by Jes 415, 19 April 2011 - 12:12 AM.

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#4
happyrock

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since you took over the laptop I suggest you buy a restore cd from sony...it will cost about $25.00 and it will put the system back to like it was when it left the factory...
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#5
Jes 415

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Thanks for the reply. I will look into purchasing a new restore disc. I'm actually waiting for someone on the malware forum to respone to the post I created over there. I will still end up buying a disc, but in the meantime I want to get it up and running if possible. Thanks again!

Edited by Jes 415, 22 April 2011 - 05:20 PM.

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#6
happyrock

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your welcome... :D
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