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Internet Connection Problems Etc


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#1
chantal7

chantal7

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Hello!

I am posting on behalf of my father's computer, which is right next to mine.

Specs:

Windows xp (sp2)
Celeron® CPU 2.40GHz
2.39 GHz, 1.18GB of RAM


Problem: I think it has some nasty viruses, or something! At first we were unable to connect to a few select websites, such as Microsoft update website and any other site... it was somewhat random (it would let me go onto some websites like google and other websites). It would not let me update MSE OR Malwarebytes to do any scans on the computer (error was that the internet connection was interrupted, yet I can still go onto some other websites). It is now running without an Anti-virus. I have tried to start the computer in safe mode, I could try it again if there's another way, but it gave me some weird screen that had nothing to do with safe mode. I'd have to try it again to remember what it was. I'm not even sure where to start because there are so many things wrong with it. I don't expect to have them all fixed, just to have my dad get back in the internet without all these silly viruses! The computer is now down to the point where you cannot access the internet. And I know that the internet works fine because I am connected to the same one.

Edited by chantal7, 19 April 2011 - 09:07 PM.

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#2
noknojon

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Hi chantel7
I suggest you read the 'Start Here' topic. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum ->> (http://www.geekstogo...emoval-f37.html)<<-. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.
If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here.

Thank You
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#3
happyrock

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your getting infected because you can no longer get any updates until you install SP 3...
AFTER your cleaned up in the malware forum install SP3...if you try installing it while your still infected it will bork up your system...so wait until your told your system is clean
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#4
chantal7

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Ah. Thanks guys for the comments and your time. My dad took his computer down to the computer techs before I had a chance to try to fix it. But now I know where to go if something like this ever happens again. Thanks a lot and I'm sorry I wasted your time with this!
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#5
happyrock

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thanks for letting us know...
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#6
noknojon

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Hi chantal7
I do not know how much the computer techs charged, but here all our services are always Free .

Thank You
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#7
chantal7

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I know they are free and I appreciate that. Maybe some day I could offer free services to someone. My father just beat me to the punch before I could do anything. It was worth a try right?
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