Please, if you have not already done so, download and install Firefox and check for redirects.
http://urlseek10.vmn.net
#16
Posted 30 April 2011 - 05:04 AM
Please, if you have not already done so, download and install Firefox and check for redirects.
#17
Posted 30 April 2011 - 06:31 AM
Thank you so much for your help
#18
Posted 30 April 2011 - 06:55 AM
Download AVPTool from Here to your desktop
Run the program you have just downloaded to your desktop (it will be randomly named )
First we will run a virus scan
- On the first tab select all elements down to Computer and then select start scan
- Once it has finished select report and post that.
Do not close AVPTool or it will self uninstall, if it does uninstall - then just rerun the setup file on your desktop
Now an analysis scan
- Select the Manual Disinfection tab
- Press the Gather System Information button
- Once done Open the last report saved folder then attach the zip file to your next post zip
- The file is located at C:\Users\your name\Desktop\Virus Removal Tool\setup_9.0.0.722_05.01.2011_20-34\LOG\avptool_sysinfo.zip
How to add an attachment to a new topic or reply
#19
Posted 30 April 2011 - 10:39 AM
4/30/2011 12:01:13 PM Task completed
4/30/2011 11:57:00 AM Task started
avptool_sysinfo.zip 59.67KB 112 downloads
Edited by AngieBatgirl, 30 April 2011 - 10:43 AM.
#20
Posted 30 April 2011 - 11:59 AM
Uninstall ComboFix
Remove Combofix now that we're done with it.
- Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
- Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between the "x" and "/")
- Please follow the prompts to uninstall Combofix.
- You will then recieve a message saying Combofix was uninstalled successfully once it's done uninstalling itself.
NEXT...
OTL Clean-Up:
- Reopen on your desktop.
- Click on
- You will be prompted to reboot your system. Please do so.
If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.
There are a few things I recommend you to do once your computer is completely clean:
Updates for Windows - One of the essentials is to keep your computer updated with the latest operating system patches and security fixes. Windows Updates are constantly being revised to combat the newest hacks and threats, Microsoft releases security updates that help your computer from becoming vulnerable. It is best if you have these set to download automatically.
How to turn on Automatic Updates for Windows:
Java and Adobe Reader updates
There are certain programs that are security vulnerabilities, it is recommended that you keep everything updated. Two of the main vulnerabilities are Java and Adobe Reader.
Java Updates - Java needs to be regularly updated to fix security vulnerabilities. You can download the latest version of the Java Runtime Environment (JRE) from here. Download, install and reboot your computer. You also need to uninstall older versions of Java:
- Click Start
- Select Control Panel
- Select Add or Remove Programs
- Remove all Java updates except the latest one you have just installed.
Note:
If the normal uninstallation process (as mentioned above) fails, then please try Microsoft Windows Installer Cleanup Utility. This tool will ensure that all irrelevant Java Runtime Environment Microsoft Installer (msi) registries are removed. Detailed information and download is available at: Description of the Windows Installer CleanUp Utility
Removal instructions:
- Download the Microsoft Installer Clean Up utility file and save it on your desktop
- Double click on executable file. The installation process will start. Follow the instructions accordingly
- Once installation process is over, go to Start -> All Programs -> Run Windows Install Clean Up utility
- This will launch the Windows Installer Clean Up utility dialog box
- Under the Installed products list, select Java 2 Runtime Environment v1.5.0_03
- Click Remove and Exit
Update Adobe Acrobat Reader to latest version. You can download it HERE.
Suggestion:
Foxit is a great free PDF alternative. It uses fewer system resources and is not vulnerable to the exploits affecting Adobe Reader. Providing full PDF functionality, Foxit is rapidly becoming the PDF reader of choice for many. Get it here.
Other Software Updates - Go HERE to scan your computer for any out of date software at least once per week. The vast majority of virus, worm and spyware infections could have been prevented, if the user had kept their software up-to-date. You should do everything you can to keep your software up-to-date. Doing so will help you prevent infections and the headaches that follow them.
Tips to protect yourself against malware and reduce the potential for re-infection:
- Simple and easy ways to keep your computer safe.
- Hardening Windows Security - Part 1 & Part 2.
- Your Guide To Staying Safe Online.
- Use Task Manager to close pop-up messages to safely exit malware attacks.
- How to Secure Your Web Browser.
Now after all these steps, your PC will be more secure. However it is important to note that you can still get infected if you are not careful. One of the best security programs you can have is common sense. As malware gets more sophisticated, you need to be more wary. If you do get caught though and the above steps can't help prevent it, we will be here to help you out.
Stay secure and thank you for choosing GeeksToGo.
#21
Posted 30 April 2011 - 12:19 PM
#22
Posted 30 April 2011 - 12:26 PM
#23
Posted 04 May 2011 - 01:18 PM
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please begin a New Topic.
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