[cartoon11]

Hi guys, i need advise and help from you guys.
I have the CD of Kaspersky Anti virus.
My problem is my CD rom is not working.
I have the activation code.
Please help.
Thanks

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Welcome to Geeks2Go!

Just to get things straight, do you mean the Kaspersky CD isn't working, or your CD-ROM drive isn't working?
If it's the Kaspersky CD that doesn't work, I'm afraid we can't help with that other than to advise you to check that the surface of it is clean.

If the CD is heavily scratched, that would make it impossible for the drive to read it. It's pretty much useless in that case as deep scratches will have damaged the data that's on it.

[phillipcorcoran]

Welcome to Geeks2Go!

Just to get things straight, do you mean the Kaspersky CD isn't working, or your CD-ROM drive isn't working?
If it's the Kaspersky CD that doesn't work, I'm afraid we can't help with that other than to advise you to check that the surface of it is clean.

If the CD is heavily scratched, that would make it impossible for the drive to read it. It's pretty much useless in that case as deep scratches will have damaged the data that's on it.

[rshaffer61]

My problem is my CD rom is not working.

Could you be a little more detailed in your description?


Door not opening
Not powering up
Not being seen in My Computer
Making noises
Not reading cd's and or dvd's
Reading either cd or dvd and not the other

[cartoon11]

Hi, thanks for the reply, actually the CD-ROM drive isn't working.
I tried the other samples CDs with data and it cannot read, im sure the CD-ROM is not working.
The CD for Kaspersky is new I just bought it last week.
Any other way to install the Kaspersky anti virus?
Thanks

[rshaffer61]

Sounds like a new cd\dvd drive is needed.
According to Kaspersky you can buy the install online. i would suggest contacting them and seeing you have purchased it if they would allow you to download the file and install it using your retail purchased lic.

[devper94]

Look here, choose your version, download the installer and install it.
You should be able to input an activation key. Just remember to pick the right version (e.g. download Internet Security if you have a KIS key, download Antivirus if you have a KAV key)

Edited by devper94, 06 May 2011 - 07:29 AM.

[rshaffer61]

Are you still having problems with your issue?
It has been 14 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.