[Essexboy]

Err could you attach them please

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Attached Files

•  avptool_sysinfo.zip   49.19KB   147 downloads

[Ken2893]

Attached Files

•  avptool_sysinfo.zip   49.19KB   147 downloads

[Essexboy]

Again not a lot showing there - Which antivirus did you decide to install ?

Could you download Revo Uninstaller (free) and use that to uninstall the problematic programmes. The re-install the programmes and let me know if you still get the same problem

[Ken2893]

The onlyone I used is the Kasperasky Virus Removal Tool you recommended.

[Essexboy]

Are you still having problems with those programmes ?

Also what other problems are you experiencing ?

[Ken2893]

Oh when I was doing the virus scan, there was a lot of files that would come up Password-Protected. Does that mean something?

Programs still acting funny.

[Essexboy]

No that is normal if you have any files on your system that use a password - the AV will not be able to scan them

Did you use revo to uninstall and then re-install fresh copies ?

[Ken2893]

Trying to reinstall FL Studio 9 but the installer window never shows up. Plus, there are all these documents that are still hidden and I cant unhide them.

[Ken2893]

Finally got FL Studio 9 To Install but now everytime I try to run it I get This:

"Exception EFOpenError in module FLEngine.dll at 0001ED48"

What's that?

[Essexboy]

I think that may be a driver video problem

Could you go to DriverMax and download the small programme and install
Then run the programme and allow it to check your drivers
The free version allows you to update two drivers per day

When you have run driver max and it takes you to the driver page could you post the link to that page and we will then determine the order in which to update your drivers

[Ken2893]

Here you are.

http://www.drivermax...&iduser=2237526

[Essexboy]

Download and install these two drivers first

ATI Mobility Radeon HD 4300 Series
High Definition Audio Device

Once done then retry the programme to see if the error still exists

[Ken2893]

it didnt work but dont worry about it. Lets just try to fix the slowness in my computer. To understand the problem, let me explain:

When I start up the computer its fine. But as time goes on, the computer has this sort of grind where YouTube videos are in lag mode but they've finished buffering. The Same could be said for the games I mentioned Portal, The Sims 3 & Bejeweled 3. Let's Just try to fix that because I would really like to play Portal and the lag is killing me.

Thank you for all the other help though.

[Essexboy]

OK prior to running this cleanup and TLC I would recommend install the antivirus first

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :Commands
  [resethosts]
  [purity]
  [emptytemp]
  [EMPTYFLASH]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
• Click Yes to confirm.
• Click OK.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

• Go to this site and click Do I have Java
• It will check your current version and then offer to update to the latest version

SPRING CLEAN

To manually create a new Restore Point

• Go to Control Panel and select System
• Select System
• On the left select System Protection and accept the warning if you get one
• Select System Protection Tab
• Select Create at the bottom
• Type in a name i.e. Clean
• Select Create

Now we can purge the infected ones

• GoStart > All programs > Accessories > system tools page
• Select Performance Information and Tools
• Right click Disc cleanup an select run as administrator
• Select Your main drive and accept the warning if you get one
• For a few moments the system will make some calculations
• Select the More Options tab
• In the System Restore and Shadow Backups select Clean up
• Select Delete on the pop up
• Select OK
• Select Delete

Final stretch


Download and run Puran Disc Defragmenter
For the first run I would recommend a boot defrag and disk check




Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?
Keep safe

[Ken2893]

I ran the computer for 24 hours like you said and then I restarted it and it runs a lot better. Still sluggish at times but CONSIDERABLY better. Thank you for everything!

There is ONE more question:

When I try to use Windows Update, I get an error code saying that I dont have administrative rights. How can that be when I'm the only one who uses my computer?