My computer won't connect to the Internet
Posted 30 April 2011 - 04:55 PM
Posted 01 May 2011 - 01:32 PM
Am I correct in saying that it will now NOT connect to the net whatsoever, except in Safe Mode, or is it only on that particular website.
What is the capacity of the hard drive and how much free space is there.
If you are using IE start it without add-ons and see if will connect then
IE without add-ons.
If Firefox open the browser, click Help and click restart with add-ons disabled.
Edited by Macboatmaster, 01 May 2011 - 01:32 PM.
Posted 01 May 2011 - 06:13 PM
I tried the IE the way you described, without add ons, and I get the same message (Internet Explorer cannot display the webpage). I couldn't figure out how to do it through Firefox (which is what I usually use when I connect) with the directions you have. I have a Help and Support , but it opens up Windows help and support, nothing about firefox.
C drive is 60% free...capacity is 289GB, and space free is 191 GB. That's kind of weird because I just transferred tons of pictures and files to an external hard drive, I thought the 60% would go down (that's what I had before I transferred).
Posted 01 May 2011 - 07:00 PM
at the prompt in the window type
ipconfig /all and press enter.
ping and that IP address displayed in ipconfig result.
Are four sent and four received.
Are four packets sent and four received
Edited by Macboatmaster, 01 May 2011 - 07:00 PM.
Posted 01 May 2011 - 08:25 PM
Then I tried ping with a blank space, then the ip address. It said packets: sent = 4, Received = 0, Lost = 4 (100% loss)
After that I tried ping google.com and got Packets: Sent = 4, Received = 4, Lost = 0 (0% loss).
What does that mean? Thanks again for your help!
Posted 02 May 2011 - 06:30 AM
See my screenshot.
ping space 192.168.1.65 or whatever IP address is shown on the ipconfig.
and press enter
The purpose of this is to test the connection as against the ability of the browser to display the page
it said it is not recognized as and internal or external command. So I tried ping/ipaddress (typed out the numbers and dots), got a bunch of gibberish.
Try again please now you have an example on my screenshot.
The cmd to ping the website is the same
ping space www.google.com
However it look as though you have eventually realised that it was ping space and the set of numbers.
Check your network connection hardware driver state
Use Device Manager
Use Device Manager to verify that your network adapter is working correctly:
You must be logged on as an administrator to perform these steps.
Open Device Manager in Windows 7 or Windows Vista
- Click the Start button , type "device manager" in the search box, and then, in the list of results, click Device Manager. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
- Double-click Network adapters, and then right-click your network adapter.
- Click Properties, and then, under Device status, check to see that the device is working properly.
- If the network adapter is disabled, click Enable Device to enable it.
TRY THIS FIRST
- Open Network Connections by clicking the Start button , clicking Control Panel, clicking Network and Internet, clicking Network and Sharing Center, and then clicking Manage network connections.
- Right-click the connection that you want to change, and then click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
- Click the Networking tab. Under This connection uses the following items, click either Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6), and then click Properties.
- To specify IPv4 IP address settings, do one of the following:
- To obtain IP settings automatically, click Obtain an IP address automatically, and then click OK - you are most likely to be on IPv4
- To obtain IP settings automatically, click Obtain an IPv6 address automatically, and then click OK
- To obtain a DNS server address automatically, click Obtain DNS server address automatically, and then click OK
- NOW TRY the connection again
- IF still no success proceed as below. to reinstall the driver for the network adaptor
Use an automated troubleshooter
An automated troubleshooter is a tool that can find and automatically fix some problems with your computer. These troubleshooters aren't designed to fix every problem, but they're a useful tool to try because they can often save you time and effort.
Different versions of Windows use troubleshooters in different ways. Windows 7 uses troubleshooters from within the Windows 7 Action Center. Windows Vista and Windows XP use troubleshooters that can be downloaded from the Microsoft Download Center and then run on your computer. To use an automated troubleshooter, click the link for the troubleshooter for your version of Windows.
Run the Network troubleshooter first and then test your Internet connection.
To open the Network troubleshooter
- Right-click the network icon or in the notification area of your taskbar, and then click Troubleshoot problems.
If you can't connect to a computer on your home network, or on a corporate network, there might be a problem with your computer's network adapter. The network adapter might need to be reset, or the adapter driver might need to be updated. Try using the Network Adapter troubleshooter to fix the problem. Follow the steps below.
To open other troubleshooters
- Click the Start button , type "troubleshooting" in the search box, and then click Troubleshooting.
- Click Network and Internet, and then click the troubleshooter you want to run.
For more information about Internet connection issues, see Why can't I connect to the Internet?
For more information about network adapter issues, see How do I fix network adapter problems?
When a network problem occurs in Windows Vista, Network Diagnostics helps to diagnose and repair the problem. For example, when you see some error messages such as “Page cannot be displayed” or “Server is not available,” you have the option to use Network Diagnostics to identify the problem. For other types of network problems, you can access Network Diagnostics by right-clicking the network icon in the notification area of your taskbar, and then clicking Diagnose and repair.
For more information on troubleshooting network connection problems in Windows Vista, see Troubleshoot network connection problems, Troubleshoot network adapter problems, and Troubleshoot Internet connection problems.
Updating the driver for the network adaptor
To update the driver using Windows Update
To download and install a driver yourself
PLEASE NOTE all the blue links are active.
Edited by Macboatmaster, 02 May 2011 - 12:31 PM.
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