[Gwendolyn85]

Aye aye sir!:

========== OTL ==========
Registry key HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\avast! Antivirus deleted successfully.
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe moved successfully.
Registry key HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\aswSnx deleted successfully.
C:\Windows\System32\drivers\aswSnx.sys moved successfully.
Registry key HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\aswSP deleted successfully.
C:\Windows\System32\drivers\aswSP.sys moved successfully.
Registry key HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\aswTdi deleted successfully.
C:\Windows\System32\drivers\aswTdi.sys moved successfully.
Registry key HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\aswRdr deleted successfully.
C:\Windows\System32\drivers\aswRdr.sys moved successfully.
Registry key HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\aswMonFlt deleted successfully.
C:\Windows\System32\drivers\aswMonFlt.sys moved successfully.
Registry key HKEY_LOCAL_MACHINE\SYSTEM\ControlSet004\Services\aswFsBlk deleted successfully.
C:\Windows\System32\drivers\aswFsBlk.sys moved successfully.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\avast5 deleted successfully.
C:\Program Files\Alwil Software\Avast5\AvastUI.exe moved successfully.
File C:\Windows\System32\drivers\aswSnx.sys not found.
C:\Users\Ecristy85\AppData\Local\ir806823nm0e02u0748c4iw4onj73w34x6m56pw625 moved successfully.
C:\ProgramData\Alwil Software\Avast5\spool\suspic folder moved successfully.
C:\ProgramData\Alwil Software\Avast5\spool folder moved successfully.
C:\ProgramData\Alwil Software\Avast5\sounds\1033 folder moved successfully.
C:\ProgramData\Alwil Software\Avast5\sounds folder moved successfully.
C:\ProgramData\Alwil Software\Avast5\report folder moved successfully.
C:\ProgramData\Alwil Software\Avast5\moved folder moved successfully.
C:\ProgramData\Alwil Software\Avast5\log folder moved successfully.
C:\ProgramData\Alwil Software\Avast5\journal folder moved successfully.
C:\ProgramData\Alwil Software\Avast5\integ folder moved successfully.
C:\ProgramData\Alwil Software\Avast5\HtmlData folder moved successfully.
C:\ProgramData\Alwil Software\Avast5\fw folder moved successfully.
C:\ProgramData\Alwil Software\Avast5\chest folder moved successfully.
C:\ProgramData\Alwil Software\Avast5\backup folder moved successfully.
C:\ProgramData\Alwil Software\Avast5\arpot\TEMP folder moved successfully.
C:\ProgramData\Alwil Software\Avast5\arpot folder moved successfully.
C:\ProgramData\Alwil Software\Avast5 folder moved successfully.
C:\ProgramData\Alwil Software folder moved successfully.

OTLPE by OldTimer - Version 3.1.46.0 log created on 05202011_004653

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Can you get back in lass ?

[Essexboy]

Can you get back in lass ?

[Gwendolyn85]

Ok I booted the PC and pressed F8, it gives me a whole lot more options that just safe modes and normal mode, should I choose something else? (by the way, normal mode gives me a black screen with cursor)

UPDATE: I chose last known good configuration since that was the next step you suggested some time ago, and my PC starting checking the disk, showing some white text on a black background. After that it started windows normally. It also shows a black screen with only the cursor.

Edited by Gwendolyn85, 19 May 2011 - 04:54 PM.

[Essexboy]

OK lets now work with what we have - the recovery console

Is there an option for repair my computer ?
If so select that and we should come to this screen
Select system restore
Then select the restore point prior to the error

[Gwendolyn85]

For some reason, every time I choose "repair my computer" the screen boots all over again and shows the DELL logo (the moment one's supposed to press F8 for the options to appear) if I leave it alone, it goes back to showing only the three safe mode options. I kept on pressing F8 every time and choosin repair my pc but it just goes back to booting all over again, like a loop

[Essexboy]

Does this occur if you select command prompt from the repair my computer option ?

[Gwendolyn85]

No, it just reboots as if I was turning the pc on all over again, it doesn't even show that screen; and it does this every time, so it's like a loop.

[Essexboy]

OK could you reboot and immediately press control+F11

Could you let me know what options are present when you do that

[Gwendolyn85]

Ok I pressed ctrl+F11 and I get the "safe mpde "safe mode with networking" and "safe mode with command prompt"

[Essexboy]

I think I will have to ask for some extra eyes on this one - bear with me please

[Gwendolyn85]

Not at all; I am the one causing difficulties after you helped me the first time, so please don't worry about it; I really appreciate your help and patience.

[Essexboy]

Ok this is a fairly convulated fix - so please take your time and ask any questions needed

On the sick computer

• Run the reatogo CD
• From the reatogo desktop select start
• Select Computer and navigate to your C drive
• Then go to the Dell folder
• Dig deeper to the R121517 folder.
• Select Dell MediaDirect Repair Utility A05.iso
• Copy to a USB drive

On another computer

Double click the Dell MediaDirect Repair Utility A05.iso on the USB
This should open Imageburn and enable you to burn to a CD

Next you will need to back up and copy all the data that you wish to keep to a USB using the Reatogo disc, as this next process will restore your computer to factory settings I'm afraid

Back to the sick computer

• Insert the CD
• Restart the computer.
• Press <F12> when the Dell logo screen appears.
• The One Time Boot menu appears.
• Press the <Down Arrow> key to highlight the first CD listing.
• Press <Enter>.
• The computer boots from the CD.
• A Command Prompt screen appears.
• Type cd \MD2, and press <Enter>.
• Type Repair and press <Enter>.
• The Dell MediaDirect Repair Utility screen opens.
• Press the <Down Arrow> to select OK, and press <Enter>.
• The Done message appears.
• Eject the CD, and press the power button to turn off the computer.

Then restart without the CD and press the F11 key when the Dell logo appears

[Gwendolyn85]

Oh dear, I was afraid of this... before we proceed, is there no other last way to maybe fix this without wiping everything back to zero? just wanted to ask.

[Essexboy]

There is one alternative we can try using OTLPE - it may not work, but nothing ventured nothing gained

Please start OTLPE
Double-click on the MBRFix icon, a command window will open


In the command window type in the following lines and press enter after each (please be sure you type it right) :

MbrFix  /drive  0  savembr  C:\Backup_MBR_0.bin
MbrFix  /drive  0  fixmbr  /yes

Try and reboot normally into your computer.

[Gwendolyn85]

Thank you and I'm sorry for dragging this m(_ _;)m I just have a question about those commands, should I write them without the spaces? I copy them exactly with spaces and everything and nothing happens, but if I write them like this:

MbrFix/drive0savembrC:\Backup_MBR_0.bin (press enter)
MbrFix/drive0fixmbr/yes (press enter)

A list of commands comes up (after each time I press enter, so twice). I tried rebooting after that but nothing happens. I think I'm doing something wrong.

update: I wrote the second command like this:

MbrFix /drive 0 fixmbr

and after that is asks me to fix mbr Y/N, I press Y + enter, but nothing happens

Edited by Gwendolyn85, 23 May 2011 - 06:15 PM.