[darata12]

Hello--

I have been reading a lot of different posts about this problem, but I can't seem to get my machine fixed. I cannot access start menu or anything for that matter unless I go through the task manager. Here is my hijack this report. Can you suggest anything else?

Thanks

Logfile of HijackThis v1.99.1
Scan saved at 10:56:40 AM, on 5/29/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\taskmgr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\Danny Arata\Local Settings\Temp\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.sony.com/vaiopeople
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.sony.com/vaiopeople
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.sony.com/vaiopeople
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.r2.attbi.com

R3 - URLSearchHook: (no name) - {0428FFC7-1931-45b7-95CB-3CBB919777E1} - (no file)
O2 - BHO: XMLDP Class - {60371670-81B9-4d06-9C42-4DEC1AABE62B} - C:\WINDOWS\xmllib.dll (file missing)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {0E1230F8-EA50-42A9-983C-D22ABC2EED3B} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\system32\qttask.exe
O4 - HKLM\..\Run: [ZTgServerSwitch] c:\program files\support.com\client\bin\tgcmd.exe /server
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [rejgz] C:\WINDOWS\rejgz.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\RunOnce: [MicrosoftAntiSpywareCleaner] C:\Program Files\Microsoft AntiSpyware\gcASCleaner.exe
O4 - HKCU\..\Run: [WindowsFY] c:\bsw.exe
O4 - Global Startup: PowerPanel.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: DING!.lnk = C:\Program Files\Southwest Airlines\Ding\Ding.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O15 - Trusted Zone: http://*.windowsupdate.miocrosoft.com
O15 - Trusted Zone: http://download.windowsupdate.com
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-18.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1116896597184
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_02) -
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

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Welcome to GTG.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

Right click on this link -> http://www.bleepingc...g/smitfraud.reg and save that file. Double click on it and click on Yes when it asks you if you want to merge it into the registry. Once that's done, right click on your Desktop and go to Properties. Next go to Desktop tab->Customize Desktop button->Web tab. Uncheck everything listed there. Then delete all the entries listed except for 'My Current Home Page'. Click OK and OK.

Go to Start->Run and type in regedit and hit OK. Go to File->Export and save the registry somewhere as a backup. Close the Registry Editor now. Go to Start->Run and type in notepad and hit OK. Then copy and paste the following into Notepad:


REGEDIT4
[-HKEY_CLASSES_ROOT\CLSID\{60371670-81B9-4d06-9C42-4DEC1AABE62B}]
[-HKEY_CLASSES_ROOT\TypeLib\{4947DDCC-D549-4D0B-9685-AA58B20E9642}]
[-HKEY_CLASSES_ROOT\Interface\{0B6EF17E-18E5-4449-86EA-64C82D596EAE}]
[-HKEY_CLASSES_ROOT\CLSID\{60371670-81B9-4d06-9C42-4DEC1AABE62B}]
[-HKEY_CLASSES_ROOT\TypeLib\{4947DDCC-D549-4D0B-9685-AA58B20E9642}]
[-HKEY_CLASSES_ROOT\Interface\{0B6EF17E-18E5-4449-86EA-64C82D596EAE}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\ATLASSstp]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\HTASSstp]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\MSMsgSvc]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\SEHLPstp]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\WTLBAstp]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\explorer.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iexplore.exe]
[-HKEY_CLASSES_ROOT\BHOASS.BHDP]
[-HKEY_CLASSES_ROOT\BHOASS.BHDP.1]

Save the file as "RemoveStartpageO.reg". Make sure to save it with the quotes. Double click on it and choose Yes to merge it. You may delete the file afterwards.

Go to Start->-Control Panel->Add or Remove Programs and remove/uninstall the following programs, if found:

Security iGuard
Virtual Maid
Search Maid

Exit Add/Remove Programs.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked.

Download KillBox http://www.greyknigh...spy/KillBox.exe. Run KillBox and check the box that says 'End Explorer Shell While Killing File'. Next click on 'Delete on Reboot'. For each of the following files below, check the box that says 'Unregister .dll Before Deleting' if it's not grayed out. Copy the below files and go back to KillBox. Go to File->Paste from Clipboard and then hit the button with red circle with a white X. Confirm to delete and when asked if you want to reboot now, say no:

C:\wp.exe
C:\wp.bmp
C:\bsw.exe
C:\Windows\sites.ini
C:\Windows\popuper.exe
C:\Windows\system32\hhk.dll
C:\Windows\System32\wldr.dll
C:\Windows\System32\helper.exe
C:\Windows\System32\intmon.exe
C:\Windows\System32\shnlog.exe
C:\Windows\System32\intmonp.exe
C:\Windows\System32\msmsgs.exe
C:\Windows\system32\msole32.exe
C:\Windows\system32\ole32vbs.exe
C:\WINDOWS\rejgz.exe

Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work.

Delete these folders if they exist:

C:\Program Files\Search Maid\
C:\Program Files\Virtual Maid\
C:\Windows\System32\Log Files\
C:\Program Files\Security iGuard\

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

R3 - URLSearchHook: (no name) - {0428FFC7-1931-45b7-95CB-3CBB919777E1} - (no file)
O2 - BHO: XMLDP Class - {60371670-81B9-4d06-9C42-4DEC1AABE62B} - C:\WINDOWS\xmllib.dll (file missing)
O3 - Toolbar: (no name) - {0E1230F8-EA50-42A9-983C-D22ABC2EED3B} - (no file)
O4 - HKLM\..\Run: [rejgz] C:\WINDOWS\rejgz.exe
O4 - HKCU\..\Run: [WindowsFY] c:\bsw.exe
O15 - Trusted Zone: http://*.windowsupdate.miocrosoft.com
O15 - Trusted Zone: http://download.windowsupdate.com

Close HijackThis.

Restart your computer.

1. Download Hoster http://www.greyknigh.../spy/Hoster.exe and run it. Choose the 'Restore Original Hosts' button and press OK. Close the program.

2. Right click on this link -> http://mvps.org/winh.../DelDomains.inf and select Save As to download WinHelp2002's DelDomains.inf. Save the file to the Desktop. To run the inf file, right click on it and select Install. Note: This will remove all entries in the 'Trusted Zone' and 'Ranges' also.

3. The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp! http://cleanup.stevengould.org/ (Alternate Link if main link don't work - http://www.greyknigh...spy/Cleanup.exe ) and install it. Run CleanUp! and click on CleanUp! button. When it asks you if you want to logoff, click on Yes.

4. Run an online scan at http://www.pandasoft...com/activescan/ and save the results from the scan!

Restart and post a new HijackThis log along with the results from ActiveScan.

[greyknight17]

Welcome to GTG.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

Right click on this link -> http://www.bleepingc...g/smitfraud.reg and save that file. Double click on it and click on Yes when it asks you if you want to merge it into the registry. Once that's done, right click on your Desktop and go to Properties. Next go to Desktop tab->Customize Desktop button->Web tab. Uncheck everything listed there. Then delete all the entries listed except for 'My Current Home Page'. Click OK and OK.

Go to Start->Run and type in regedit and hit OK. Go to File->Export and save the registry somewhere as a backup. Close the Registry Editor now. Go to Start->Run and type in notepad and hit OK. Then copy and paste the following into Notepad:


REGEDIT4
[-HKEY_CLASSES_ROOT\CLSID\{60371670-81B9-4d06-9C42-4DEC1AABE62B}]
[-HKEY_CLASSES_ROOT\TypeLib\{4947DDCC-D549-4D0B-9685-AA58B20E9642}]
[-HKEY_CLASSES_ROOT\Interface\{0B6EF17E-18E5-4449-86EA-64C82D596EAE}]
[-HKEY_CLASSES_ROOT\CLSID\{60371670-81B9-4d06-9C42-4DEC1AABE62B}]
[-HKEY_CLASSES_ROOT\TypeLib\{4947DDCC-D549-4D0B-9685-AA58B20E9642}]
[-HKEY_CLASSES_ROOT\Interface\{0B6EF17E-18E5-4449-86EA-64C82D596EAE}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\ATLASSstp]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\HTASSstp]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\MSMsgSvc]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\SEHLPstp]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\WTLBAstp]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\explorer.exe]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iexplore.exe]
[-HKEY_CLASSES_ROOT\BHOASS.BHDP]
[-HKEY_CLASSES_ROOT\BHOASS.BHDP.1]

Save the file as "RemoveStartpageO.reg". Make sure to save it with the quotes. Double click on it and choose Yes to merge it. You may delete the file afterwards.

Go to Start->-Control Panel->Add or Remove Programs and remove/uninstall the following programs, if found:

Security iGuard
Virtual Maid
Search Maid

Exit Add/Remove Programs.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked.

Download KillBox http://www.greyknigh...spy/KillBox.exe. Run KillBox and check the box that says 'End Explorer Shell While Killing File'. Next click on 'Delete on Reboot'. For each of the following files below, check the box that says 'Unregister .dll Before Deleting' if it's not grayed out. Copy the below files and go back to KillBox. Go to File->Paste from Clipboard and then hit the button with red circle with a white X. Confirm to delete and when asked if you want to reboot now, say no:

C:\wp.exe
C:\wp.bmp
C:\bsw.exe
C:\Windows\sites.ini
C:\Windows\popuper.exe
C:\Windows\system32\hhk.dll
C:\Windows\System32\wldr.dll
C:\Windows\System32\helper.exe
C:\Windows\System32\intmon.exe
C:\Windows\System32\shnlog.exe
C:\Windows\System32\intmonp.exe
C:\Windows\System32\msmsgs.exe
C:\Windows\system32\msole32.exe
C:\Windows\system32\ole32vbs.exe
C:\WINDOWS\rejgz.exe

Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work.

Delete these folders if they exist:

C:\Program Files\Search Maid\
C:\Program Files\Virtual Maid\
C:\Windows\System32\Log Files\
C:\Program Files\Security iGuard\

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

R3 - URLSearchHook: (no name) - {0428FFC7-1931-45b7-95CB-3CBB919777E1} - (no file)
O2 - BHO: XMLDP Class - {60371670-81B9-4d06-9C42-4DEC1AABE62B} - C:\WINDOWS\xmllib.dll (file missing)
O3 - Toolbar: (no name) - {0E1230F8-EA50-42A9-983C-D22ABC2EED3B} - (no file)
O4 - HKLM\..\Run: [rejgz] C:\WINDOWS\rejgz.exe
O4 - HKCU\..\Run: [WindowsFY] c:\bsw.exe
O15 - Trusted Zone: http://*.windowsupdate.miocrosoft.com
O15 - Trusted Zone: http://download.windowsupdate.com

Close HijackThis.

Restart your computer.

1. Download Hoster http://www.greyknigh.../spy/Hoster.exe and run it. Choose the 'Restore Original Hosts' button and press OK. Close the program.

2. Right click on this link -> http://mvps.org/winh.../DelDomains.inf and select Save As to download WinHelp2002's DelDomains.inf. Save the file to the Desktop. To run the inf file, right click on it and select Install. Note: This will remove all entries in the 'Trusted Zone' and 'Ranges' also.

3. The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp! http://cleanup.stevengould.org/ (Alternate Link if main link don't work - http://www.greyknigh...spy/Cleanup.exe ) and install it. Run CleanUp! and click on CleanUp! button. When it asks you if you want to logoff, click on Yes.

4. Run an online scan at http://www.pandasoft...com/activescan/ and save the results from the scan!

Restart and post a new HijackThis log along with the results from ActiveScan.

[darata12]

Sorry for the delay, but I am ready now to fix this rig! Anyway, I did not get too far. After I clicked yes to merge to registry, I am unable to right click on the desktop and get anything. So I cannot perform the customize my desktop item. Any ideas?

Thanks, Danny

[greyknight17]

Which one? The smitfraud or the second registry file? Run it again. If it's not the smitfraud one, run smitfraud.reg now.

Skip that step if it's still giving you problems and finish the rest of the steps outlined there.

If you printed out the instructions, make a correction on it. For the HijackThis fix, take out that first line with the R1 entry. Don't fix that. I edited my previous post so it's updated now.

[darata12]

Thanks for the quick reply. Now i am having a problem going to control panel. I can't get to it to do this:

Go to Start->-Control Panel->Add or Remove Programs and remove/uninstall the following programs, if found:

Security iGuard
Virtual Maid
Search Maid

Exit Add/Remove Programs.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked.

I also cannot access my computer to show hidden files. Any ideas?

Thanks again! Danny

[greyknight17]

OK, you have to tell me which file you ran first. Also did you use any other programs to delete spyware/viruses before you had that desktop problem?

You have to try to run that RemoveStartpageO.reg file. Where did you save it to? We can run it directly from the Task Manager if you can tell me where you saved it to.

[darata12]

I did everything in order that you told me to. I did the smitfraud one first then the remove start page next. I saved both of them to the desktop which i am able to access thru the task manager. It is these steps I am unable to do at this point:

Go to Start->-Control Panel->Add or Remove Programs and remove/uninstall the following programs, if found:

Security iGuard
Virtual Maid
Search Maid

Exit Add/Remove Programs.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked.

The alert that appeared on the desktop telling me about the fatal error is now gone.

[darata12]

Not sure what just happened, but I got my desktop back! I will continue with your instructions..

THANK YOU!!! Danny

[greyknight17]

So you can access everything now except for My Computer and Control Panel? Or is everything on your desktop (icons) still missing?

OK, if you can't access anything but the Task Manager, go to the Task Manager->File->New Task and type in notepad and hit OK. Now copy and paste the following into Notepad:

REGEDIT4

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\explorer.exe]

[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iexplore.exe]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main]
"XMLlibADutid"=-
"XMLlibBnxt"=-
"XMLlibID"=-
"XMLlibiftid"=-
"XMLlibistid"=-
"XMLlibittid"=-

Save it as "FixExplorer.reg" (make sure to include the quotes). You may save it to your Desktop. Now go to File->New Task and run that .reg file you just created. Say yes to merge. You should get back your desktop icons and start menu now. If not, try a restart first.

[darata12]

No, I have everything back! Should I continue here? I have already done this step about showing hidden files and folders. I guess next step would be killbox or am I cleaned up?

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked.

Download KillBox http://www.greyknigh...spy/KillBox.exe. Run KillBox and check the box that says 'End Explorer Shell While Killing File'. Next click on 'Delete on Reboot'. For each of the following files below, check the box that says 'Unregister .dll Before Deleting' if it's not grayed out. Copy the below files and go back to KillBox. Go to File->Paste from Clipboard and then hit the button with red circle with a white X. Confirm to delete and when asked if you want to reboot now, say no:

C:\wp.exe
C:\wp.bmp
C:\bsw.exe
C:\Windows\sites.ini
C:\Windows\popuper.exe
C:\Windows\system32\hhk.dll
C:\Windows\System32\wldr.dll
C:\Windows\System32\helper.exe
C:\Windows\System32\intmon.exe
C:\Windows\System32\shnlog.exe
C:\Windows\System32\intmonp.exe
C:\Windows\System32\msmsgs.exe
C:\Windows\system32\msole32.exe
C:\Windows\system32\ole32vbs.exe
C:\WINDOWS\rejgz.exe

Restart your computer and boot into Safe Mode by hitting the F8 key repeatedly until a menu shows up (and choose Safe Mode from the list). In some systems, this may be the F5 key, so try that if F8 doesn't work.

Delete these folders if they exist:

C:\Program Files\Search Maid\
C:\Program Files\Virtual Maid\
C:\Windows\System32\Log Files\
C:\Program Files\Security iGuard\

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

R3 - URLSearchHook: (no name) - {0428FFC7-1931-45b7-95CB-3CBB919777E1} - (no file)
O2 - BHO: XMLDP Class - {60371670-81B9-4d06-9C42-4DEC1AABE62B} - C:\WINDOWS\xmllib.dll (file missing)
O3 - Toolbar: (no name) - {0E1230F8-EA50-42A9-983C-D22ABC2EED3B} - (no file)
O4 - HKLM\..\Run: [rejgz] C:\WINDOWS\rejgz.exe
O4 - HKCU\..\Run: [WindowsFY] c:\bsw.exe
O15 - Trusted Zone: http://*.windowsupdate.miocrosoft.com
O15 - Trusted Zone: http://download.windowsupdate.com

Close HijackThis.

Restart your computer.

1. Download Hoster http://www.greyknigh.../spy/Hoster.exe and run it. Choose the 'Restore Original Hosts' button and press OK. Close the program.

2. Right click on this link -> http://mvps.org/winh.../DelDomains.inf and select Save As to download WinHelp2002's DelDomains.inf. Save the file to the Desktop. To run the inf file, right click on it and select Install. Note: This will remove all entries in the 'Trusted Zone' and 'Ranges' also.

3. The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp! http://cleanup.stevengould.org/ (Alternate Link if main link don't work - http://www.greyknigh...spy/Cleanup.exe ) and install it. Run CleanUp! and click on CleanUp! button. When it asks you if you want to logoff, click on Yes.

4. Run an online scan at http://www.pandasoft...com/activescan/ and save the results from the scan!

Restart and post a new HijackThis log along with the results from ActiveScan.

[greyknight17]

Yes, continue on if you didn't do those steps already.

I want those new logs that I requested also after you are done.

[darata12]

Here they are!! How are we looking? Thanks again, Danny


Incident Status Location

Spyware:Spyware/Cydoor No disinfected C:\WINDOWS\System32\cd_clint.dll
Adware:Adware/SaveNow No disinfected Windows Registry
Spyware:Spyware/Cydoor No disinfected C:\WINDOWS\system32\cd_clint.dll
Adware:Adware/P2PNetworking No disinfected C:\WINDOWS\system32\P2P Networking v125.cpl
Adware:Adware/Gator No disinfected C:\WINDOWS\Installer\1742db2.msi[unk_0037]
Adware:Adware/eZula No disinfected C:\WINDOWS\Installer\1742db2.msi[unk_0038]
Virus:Exploit/ByteVerify Disinfected C:\Documents and Settings\Nick Arata\.jpi_cache\file\1.0\ok.class-54219de3-66e4ce1f.class
Adware:Adware/SearchRelevancy No disinfected C:\Program Files\SearchRelevant\SearchRelevant.dll
******************************************************************
Logfile of HijackThis v1.99.1
Scan saved at 11:52:56 PM, on 5/30/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Apoint\Apoint.exe
C:\WINDOWS\system32\qttask.exe
C:\Program Files\DIGStream\digstream.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\PowerPanel\Program\PcfMgr.exe
C:\Program Files\Southwest Airlines\Ding\Ding.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Documents and Settings\Danny Arata\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sony.com/vaiopeople
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.sony.com/vaiopeople
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.sony.com/vaiopeople
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.sony.com/vaiopeople
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.r2.attbi.com

O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\system32\qttask.exe
O4 - HKLM\..\Run: [ZTgServerSwitch] c:\program files\support.com\client\bin\tgcmd.exe /server
O4 - HKLM\..\Run: [DIGStream] C:\Program Files\DIGStream\digstream.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - Global Startup: PowerPanel.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: DING!.lnk = C:\Program Files\Southwest Airlines\Ding\Ding.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-18.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1116896597184
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {CAFEEFAC-0014-0001-0002-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_02) -
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

[greyknight17]

Do you have Ad-aware and Spybot installed? If not, install them now and check for any updates. Then run the scans for them and fix whatever they find.

Delete these:

C:\WINDOWS\System32\cd_clint.dll
C:\WINDOWS\system32\cd_clint.dll
C:\WINDOWS\system32\P2P Networking v125.cpl
C:\WINDOWS\Installer\1742db2.msi
C:\WINDOWS\Installer\1742db2.msi
C:\Documents and Settings\Nick Arata\.jpi_cache\file\1.0\ok.class-54219de3-66e4ce1f.class
C:\Program Files\SearchRelevant\

Uninstall SaveNow, Search Relevant, P2P Networking and Gator from Add/Remove panel if listed.

The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp! http://cleanup.stevengould.org/ (Alternate Link if main link don't work - http://www.greyknigh...spy/Cleanup.exe ) and install it. Run CleanUp! and click on CleanUp! button. When it asks you if you want to logoff, click on Yes.

Click on Start->Settings->Control Panel->Java Plug-in and click on the Cache tab. Then click on the Clear button and hit OK.

Your log is clean.

Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer and uncheck the same box to enable System Restore.

Install XP SP2 ASAP.
Make sure to get the latest updates for Windows and Internet Explorer at http://v5.windowsupd...t.aspx?ln=en-us.

To help prevent future spyware installations/infections, please read the Anti-Spyware Tutorial and use the tools provided.

Are there any problems now? If not, you should be set to go.

[darata12]

Thanks for the reply. Yes, I have those installed and they have found nothing. I have installed SP2 and everything seems to be working great. How do I delete those files?

[greyknight17]

You may go into the specific folders I mentioned and delete those files. To access the c: drive, open up My Computer. You should be able to follow through from there

Any more questions/problems before I close this topic?