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hi guys, Badly Infected System, Please help!?


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#46
zzedexx

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Attached File  PCAnalyserDetails-ScreenShots PartD.zip   844.91KB   89 downloads
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#47
zzedexx

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hope something in there helps.

thanks again for your efforts to clear up these probs

o yeah - as per winupdate troubleshooter suggestion i tried manual install (downloaded + ran "hotfix') of that winupdate too w/out success.

Zed
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#48
zzedexx

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re-ran system readiness tool, not that it helped get this last update to go thru, but as per Win help :

Windows Update Error 800B0100

If you receive Windows Update error 800B0100, it means that a file needed by Windows Update is corrupted or missing.

The System Update Readiness Tool can help fix problems that might prevent Windows updates from installing. Windows Update error 800B0100 is one of the problems that the tool can check for and repair. To learn how to use this tool, go to What is the System Update Readiness Tool? on the Windows website.

Note
Typically, the scan will take 15 minutes or less, but it can take longer on some computers. The Windows Update progress bar isn't updated during the scan, and progress seems to stop at 60% complete for some time. This behavior is expected. The scan is still running, and you shouldn't cancel the update.


If the System Update Readiness Tool encounters problems while running, it records them in a file called CheckSUR.log, which is located in your Windows folder, under Logs\CBS\. On a default installation of Windows this will be C:\Windows\Logs\CBS.

If the problem persists after you take these steps, go to the Microsoft Update Solution Center website to find more information about the error code or to request support by e‑mail.

Error codes this applies to:

WindowsUpdate_800B0100

0x800B0100

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the checkSUR.log is as follows:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 11.0
2011-05-17 00:42

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_1_for_KB2515325~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_1_for_KB2515325~31bf3856ad364e35~x86~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_3_for_KB2515325~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_3_for_KB2515325~31bf3856ad364e35~x86~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2515325_RTM~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2515325_RTM~31bf3856ad364e35~x86~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2515325_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2515325_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB2515325~31bf3856ad364e35~x86~~6.1.1.0.mum Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2515325~31bf3856ad364e35~x86~~6.1.1.0.cat

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20910_none_525b5180f3f95373.manifest x86_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20910_none_525b5180f3f95373
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16768_none_51a3a583dafd0cef.manifest x86_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16768_none_51a3a583dafd0cef

Summary:
Seconds executed: 477
Found 12 errors
CSI Manifest All Zeros Total count: 2
CBS MUM Corrupt Total count: 5
CBS Catalog Corrupt Total count: 5

Unavailable repair files:
winsxs\manifests\x86_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.20910_none_525b5180f3f95373.manifest
winsxs\manifests\x86_microsoft-windows-explorer_31bf3856ad364e35_6.1.7600.16768_none_51a3a583dafd0cef.manifest
servicing\packages\Package_1_for_KB2515325~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_1_for_KB2515325~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_3_for_KB2515325~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_3_for_KB2515325~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_for_KB2515325_RTM~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_for_KB2515325_RTM~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_for_KB2515325_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_for_KB2515325_SP1~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_for_KB2515325~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_for_KB2515325~31bf3856ad364e35~x86~~6.1.1.0.mum
servicing\packages\Package_1_for_KB2515325~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_1_for_KB2515325~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_3_for_KB2515325~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_3_for_KB2515325~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_for_KB2515325_RTM~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_for_KB2515325_RTM~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_for_KB2515325_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_for_KB2515325_SP1~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_for_KB2515325~31bf3856ad364e35~x86~~6.1.1.0.cat
servicing\packages\Package_for_KB2515325~31bf3856ad364e35~x86~~6.1.1.0.cat



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#49
Homburg

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Hi zed,

Here is a MS FIXIT that cures general Windows Update failures.

Please go here and click the Fix it button or link. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.

Try to manually install the update KB2515325 as you did the SP1 update:

Please do the following:
  • Check your drives and remove any discs or memory cards important
  • Temporarily disable your anti-virus.
  • Click Start, All Programs and then click Windows Update.
  • In the left pane click check for updates if there are none listed there.
  • Select only Update for Windows 7 KB2515325 and then click ok
  • Click Install update. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  • Follow the instructions on your screen.
  • After the installation is complete, log on to your computer at the Windows logon prompt. You might see a notification indicating whether the update was successful.
  • Re-enable your AntiVirus software.

If it is unsuccesful please post the error code.

Is that the only update now not installing?

Homburg
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#50
zzedexx

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thx homburg,

just tried MS fixit and it 'Failed to process'

:)

Zed
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#51
Homburg

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Hi zed,

I think we've exhausted all routes to try and get that update to work. I don't think it'll cause you any issues by hiding the update. If you prefer you can post in the Windows 7 forum. If you choose to do that, you can give a link to your malware topic and say you've had help here http://www.geekstogo...em-please-help/

We'll now clean your restore points and remove the tools and logs that we've been using.


Reset SR Points/Clean up with OTL:
  • Double-click OTL to start the program.
  • Copy the lines from the codebox to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    :Commands
    [ClearAllRestorePoints]
  • Return to OTL, right-click in the Custom Scans/Fixes window and choose Paste.
  • Then click the Run Fix button.
  • Let the program run unhindered. When finished click on OK and close the log that appears.
  • Note: I do not need to review the log produced.
  • Now close all other programs apart from OTL as this step will require a reboot.
  • On the OTL main screen, depress the CleanUp button.
  • Say Yes to the prompt and then allow the program to reboot your computer.

The above process will flush old System Restore Points and create a new clean one.

Please delete aswMBR and logs from your desktop.



I have a few recommendations to try and prevent further infections.

1. Protection Now that you are clean, to help protect your computer in the future I recommend that you download the following free programs:

SpywareBlaster to help prevent spyware from installing in the first place. It also consumes no system resources.
SpywareGuard to catch and block spyware before it can execute. It offers real time protection.
MalwareBytes to remove any malware that might slip the net and get through. I recommend that you run this at least once a week.

2. Windows Updates.

It is essential that you regularly check and install the latest Windows Updates. Vulnerabilities within Windows can leave your computer open to infection. Regular updates are released to fix these security vulnerabilities. I recommend that you set Windows to check, download and install your updates automatically.

Click Start
Select Control Panel
Click on Automatic (recommended)
Set the day and time for the update check. Set this to a time when your computer will normally be on and connected to the internet.
Click Apply then OK.

3. JAVA updates.
As with Windows, Java also needs to be regularly updated to fix security vulnerabilities. You can download the latest version of the Java Runtime Environment (JRE) from here. Download, install and reboot your computer. You also need to uininstall older versions of Java.

Click Start
Select Control Panel
Select Add or Remove Programs
Remove all Java updates except the latest one you have just installed.

4. Adobe updates.
You should ensure you use the latest Adobe Acrobat Reader and install any security updates that are released. Older versions are susceptible to attack. You can download the latest reader and updates from here.

5. Firewall and antivirus.
A firewall is essential to stop hackers infiltrating your computer. The following firewalls are free for personal use. Do not install more than one firewall.

Zone Alarm is an excellent free basic firewall which is very easy to use.
Online Armor is a more advanced firewall which includes a Host Intrusion Protection System (HIPS).
Comodo is a combined firewall and anti virus.

It is essential that you have an antivirus program installed on your computer. An Anti-Virus program protects your computer from many common viruses and trojans which can be deadly for your system. The following antivirus programs are free for personal use. Do not install more than one antivirus.

AVG
Avira Free
Avast


To learn more about how to protect yourself while on the internet you might like to read this GeeksToGo article. This covers some of the safety measures that I've included and also some more.

Happy surfing and stay safe :)

Homburg.
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#52
Essexboy

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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