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Malware won't allow me to install malwarebyte. can't open the


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#31
el_jack

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hello

I tried to install the service pack but it won't go through. "setup could not verify integrity of the file update.inf." it advised to make sure cryptographic services is running. I went to services and apps and click the cryptservice start and got error 1053: The service did not respond to the start or control request in a timely fashion.
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#32
el_jack

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also there in the service tab in the msconfig window ms security center is not running, autoupdate wireless, zero config, network provision service also are not running.
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#33
Essexboy

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OK could you try this please

Click start
Click run
Type in cmd and enter
In the black box that opens type in the following bolded commands pressing enter after each line

net stop crytpsvc
RD /S /Q %SystemRoot%\System32\Catroot2
net start cryptsvc
exit

Then retry
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#34
el_jack

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Here are the issues I encountered


RD /S /Q %SystemRoot%\System32\Catroot2 can't find the specified path
net start cryptsvc The service is not responding
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#35
Essexboy

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OK lets re-register the dlls next


Open the cmd box as before and press enter after each line

regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll
regsvr32 mssip32.dll
regsvr32 urlmon.dll
exit


Then re-boot
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#36
el_jack

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regsvr32 softpub.dll regsvr32 is not a recognized as an internal or external command, operable program or batch file

I did not try the rest I assume these are to be done in order

Edited by el_jack, 08 May 2011 - 09:23 AM.

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#37
Essexboy

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Was that file missing or did it fail to register ?
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#38
el_jack

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i edited my post
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#39
Essexboy

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That would suggest a variable path problem

1. Right click on MY COMPUTER and select PROPERTIES.
2. Select the ADVANCED tab.
3. Now select ENVIRONMENT VARIABLES
4. In the "USER VARIABLES OF (your name)" frame click NEW
5. Enter "Path" in the VARIABLE NAME text box and "C:\WINDOWS\system32" in the VARIABLE VALUE text box(without the quotes).
6. Close COMMAND PROMPT if it's already running and restart it (Start>Accessories>Command Prompt).
7. Path has been set...now start registering dll(s)
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#40
el_jack

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i'm still getting the same message
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#41
Essexboy

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Go to start > Run
When the prompt opens type the following bolded text and press enter

sfc /scannow (Note: There is a space between sfc and /scannow)

On completion reboot
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#42
Essexboy

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Also MS has a fixit for this problem here use the fixit button about one third of the way down the page
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#43
el_jack

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ok I rebooted the machine
I ran the msfixit and It failed to process

Edited by el_jack, 08 May 2011 - 10:10 AM.

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#44
Essexboy

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Did you try the MS fixit in my previous post ?
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#45
el_jack

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it did not process
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