[Essexboy]

Yes it is caused either by crss or winlogon - lets see if OTL will replace the file for us

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :Files
  C:\WINDOWS\system32\csrss.exe|C:\WINDOWS\SoftwareDistribution\Download\cf8ec753e88561d2ddb53e183dc05c3e\csrss.exe /replace
  
  
  :Commands
  [CREATERESTOREPOINT]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

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hello

I tried the above method but got a access denied response. I downloaded a tool called bluescreenview off the web to read the .dmp file and here are the readings.
Bug check code: 0xc000021a
Parameter 1: 0xe288fdf8
Parameter 2: 0xc0000005
Parameter 3: 0x7c9106c3
Parameter 4: 0x00c9ed04
caused by Driver: ntkrnlpa.exe
caused by address: ntkrnlpa.exe+22c4b
file description: NT Kernel & System
Product Name: Microsoft windos operating system

can You tell me what is it?
There is another tool to download called driver verifier. It is like the one built into the system I have not downloaded it yet If You know how to use it please give instruction

[el_jack]

hello

I tried the above method but got a access denied response. I downloaded a tool called bluescreenview off the web to read the .dmp file and here are the readings.
Bug check code: 0xc000021a
Parameter 1: 0xe288fdf8
Parameter 2: 0xc0000005
Parameter 3: 0x7c9106c3
Parameter 4: 0x00c9ed04
caused by Driver: ntkrnlpa.exe
caused by address: ntkrnlpa.exe+22c4b
file description: NT Kernel & System
Product Name: Microsoft windos operating system

can You tell me what is it?
There is another tool to download called driver verifier. It is like the one built into the system I have not downloaded it yet If You know how to use it please give instruction

[Essexboy]

First lets try the MS fixit centre

Download and install from here

Once installed you will have this screen
[attachment=50268:Capture.GIF]

Run the Diagnose and repair windows files and folders first

[el_jack]

I can't run ms fix it. It needs sp3. The machine won't install sp3.

[Essexboy]

With the amount of problems you are suffering it may well be best to go for a full re-install and start afresh.

[Essexboy]

Due to lack of feedback, this topic has been closed.

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