Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Malware won't allow me to install malwarebyte. can't open the


  • This topic is locked This topic is locked

#76
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
Yes it is caused either by crss or winlogon - lets see if OTL will replace the file for us

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :Files
    C:\WINDOWS\system32\csrss.exe|C:\WINDOWS\SoftwareDistribution\Download\cf8ec753e88561d2ddb53e183dc05c3e\csrss.exe /replace


    :Commands
    [CREATERESTOREPOINT]
    [Reboot]

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

  • 0

Advertisements


#77
el_jack

el_jack

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 110 posts
hello

I tried the above method but got a access denied response. I downloaded a tool called bluescreenview off the web to read the .dmp file and here are the readings.
Bug check code: 0xc000021a
Parameter 1: 0xe288fdf8
Parameter 2: 0xc0000005
Parameter 3: 0x7c9106c3
Parameter 4: 0x00c9ed04
caused by Driver: ntkrnlpa.exe
caused by address: ntkrnlpa.exe+22c4b
file description: NT Kernel & System
Product Name: Microsoft windos operating system

can You tell me what is it?
There is another tool to download called driver verifier. It is like the one built into the system I have not downloaded it yet If You know how to use it please give instruction
  • 0

#78
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
First lets try the MS fixit centre

Download and install from here

Once installed you will have this screen
[attachment=50268:Capture.GIF]

Run the Diagnose and repair windows files and folders first
  • 0

#79
el_jack

el_jack

    Member

  • Topic Starter
  • Member
  • PipPipPip
  • 110 posts
I can't run ms fix it. It needs sp3. The machine won't install sp3.
  • 0

#80
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
With the amount of problems you are suffering it may well be best to go for a full re-install and start afresh.
  • 0

#81
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP