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Windows will not start in any mode. Multiple error messages in Recove


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#1
LittleBlueHouse

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Hello,

I am unable to get Windows to start on my computer.

When I boot the machine, it goes to a black screen saying "We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this." Below that are options to start in 5 different modes. None of these options work. When I click on "Start Windows Normally" I see the Windows logo for 1 second, then the computer restarts. When I click on Safe Mode, it starts in on a long list of things it appears to be loading, then it stops at the file "Mup.sys" and restarts.

When I boot from the Windows CD and go to Recovery Console, I am given a black screen with a C:\> prompt. If I type chkdsk it says "The volume appears to contain one or more unrecoverable problems." If I type dir it says "An error occurred during directory enumeration."

I have tried to search out this problem on the web, and the things I am reading say that Recovery Console should be at the C:\WINDOWS prompt. If that is so, I don't know how to get it there.

Can anyone help me please?

Thank you,
Little Blue House
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#2
rshaffer61

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Try this and let me know if it works.

The most common cause is the executing PnP (Plug and Play) and ACPI routines issue.
To fix the issue, we need to access the computer from Recovery Console.

If you do have your Windows CD

1. To start the Recovery Console directly from the Windows XP CD you would do the following:
  • Insert the Windows XP cd in your computer.
  • Restart your computer so you are booting off of the CD.
  • When the Welcome to Setup screen appears, press the R button on your keyboard to start the Recovery Console.
  • The Recovery Console will start and ask you which Windows installation you would like to log on to. If you have multiple Windows installations, it will list each one, and you would enter the number associated with the installation you would like to work on and press enter. If you have just one Windows installation, type 1 and press enter.
  • It will then prompt you for the Administrator's password. If there is no password, simply press enter. Otherwise type in the password and then press enter.
  • If you entered the correct password you will now be presented with a C:\Windows> prompt and you can start using the Recovery Console.

2. Type map and press enter.
It will give you the drive letters.
Note down the letter of you CD-ROM.
If it is a letter other than E you should replace the letter E with your CD drive letter when applying the expand command later on if the command is needed to be applied.

Type following commmands, pressing Enter after each one.
  • ren c:\windows\system32\drivers\atapi.sys atapi.old
    (It will returns to the prompt again without notification)
  • copy c:\windows\servicepackfiles\i386\atapi.sys c:\windows\system32\drivers
    (If you get a notification "1 file(s) copied" you don't need to do the next expand command and go to exit command. But if you get notification that the file doesn't exist proceed with expand command)
  • expand e:\I386\atapi.sy_ c:\windows\system32\drivers
    (You should be notified that the file expanded)
  • exit

You may remove the CD or let Windows boot normally.


If you don't have your Windows CD
Please download ARCDC from Artellos.com.
  • Double click ARCDC.exe
  • Follow the dialog until you see 6 options. Please pick: Windows Professional SP2 & SP3
  • You will be prompted with a Terms of Use by Microsoft, please accept.
  • You will see a few dos screens flash by, this is normal.
  • Next you will be able to choose to add extra files. Select the Default Files.
  • The last window will allow you to burn the disk using BurnCDCC
Then, follow instructions from Step #1 above.
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#3
LittleBlueHouse

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Thank you for your quick response.

The map command does work, but when I type in the first line you suggested (starting with ren) it says "Access is denied."

Again, I am at the C:\> prompt, not the C:\WINDOWS prompt. If I need to be at the C:\WINDOWS prompt for that command line to work, please tell me how to get there.
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#4
rshaffer61

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try typing in cd windows then press enter.
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#5
LittleBlueHouse

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We tried that before, but it didn't work. It says "The path or file specified is not valid."
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#6
rshaffer61

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OK lets test the hd and see what happens.
Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, try the Hitachi DFT CD Image version of the software

Thanks to Broni for the instructions
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#7
LittleBlueHouse

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Thanks for your help. The machine was built and I had no idea about the manufacturer so I couldn't use that software. I had it looked at by a repair person and she said it was a corrupted Master Boot Record. All fixed now.
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#8
rshaffer61

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Congratulations LittleBlueHouse. :) for a successful resolution for your issue.

I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed us to assist you with your issue and for your patience. Thank you for the update and what the final resolution actually was. I'm sure it will help someone in the future with the same issue.
Thank you for choosing GeeksToGo for help. :yes: :unsure:
This issue now appears to be resolved.


If other members are reading this and have a similar problem please begin a New Topic and someone will assist you as soon as possible
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