[ali.B]

hi

Download a fresh copy of OTL to your desktop.

Double click it to open then click Run Fix

It will popup "No fix has been provided"

Click Ok to load a Fix file, Select the Fix.txt you download it and click Ok.

Then click Run Fix

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Hi,

Sorry, it does not work for me. OTL did not respond on my clicks after I selected and loaded fix file (see attached screenshot). But it is still running as I can see in Task Manager.

thks & rgds,
alex0511geek

Attached Thumbnails

• 

[alex0511geek]

Hi,

Sorry, it does not work for me. OTL did not respond on my clicks after I selected and loaded fix file (see attached screenshot). But it is still running as I can see in Task Manager.

thks & rgds,
alex0511geek

Attached Thumbnails

• 

[ali.B]

try copy pasting the content from the Fix.txt file into OTL then click Run Fix

[alex0511geek]

Please be advised that the Fix run successfully after I have copied and pasted the content.

[ali.B]

hi

Step 1

Update MalwareBytes AntiMalware and Run a Quick Scan.
Post the log it produces

Step 2

Please run a free online scan with the ESET Online Scanner
Note: You will need to use Internet Explorer for this scan

• Tick the box next to YES, I accept the Terms of Use
• Click Start
• When asked, allow the ActiveX control to install
• Click Start
• Make sure that the options Remove found threats and the option Scan unwanted applications is checked
• Click Scan (This scan can take several hours, so please be patient)
• Once the scan is completed, you may close the window
• Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
• Copy and paste that log as a reply to this topic

Things i would like to see in your reply:

• Malwarebytes Results.
• Eset scanner report.
• Update on how your computer is running

[alex0511geek]

Hi,

I do not have any issues (even Symantec firewall alerts) since my second request for help posted on 5/26/11. It seems like my laptop is clean at the moment. At least no threats found after running these scanners.

Please let me know if I need to do something else.

Should I close this topic or wait couple weeks? Should I open a new topic if problems reappear after this topic gets closed?

Thanks a lot for your support and help.

Below logs you requested.
alex0511geek



MBAM log
========
Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6874

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

6/17/2011 12:24:32 AM
mbam-log-2011-06-17 (00-24-32).txt

Scan type: Quick scan
Objects scanned: 154579
Time elapsed: 7 minute(s), 15 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



ESET log
========
# version=7
# iexplore.exe=7.00.6000.17096 (vista_gdr.110211-1830)
# OnlineScanner.ocx=1.0.0.6427
# api_version=3.0.2
# EOSSerial=b720b2a766ea4241b69b7c1253886ddd
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2011-06-17 08:49:24
# local_time=2011-06-17 01:49:24 (-0800, Pacific Daylight Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 0 0 0 0
# compatibility_mode=6143 16777215 0 0 0 0 0 0
# compatibility_mode=8192 67108863 100 0 2373470 2373470 0 0
# scanned=82984
# found=0
# cleaned=0
# scan_time=3808

[ali.B]

I'll keep this topic open for a couple of days let me know if you face any issues.

[ali.B]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.