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Wireless connection

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I'm trying to help my elderly neighbors with there Wireless Laptop network connection. They bought a new E1000 Linksys-N 1000 Router because the old one was bad. They claim it was working before the service provider came out to hook up phones lines etc.

We were able establish the Desktop and the other Laptop that has Windows 7 with no problem. The other Laptop (Windows Vista-"Realtek RTL8187B wireless") no such luck. I contacted Linksys through Chat Support and they came to the conclusion that the Network adapter was last updated in 2006 and needs to be updated and for me to contact the manufacture of the PC.
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lets see an ipconfig /all from a working PC and the pc that will not connect
also on the PC that will not connect post a screen shot of xirrus

does the non working PC connect by wire to the router and work ?

what firewall do you have on the non-working PC - norton, mcafee etc - may be blocking

Whats the make and model of the PC - drivers should be available from the manufacturers website - otherwise
drivers are here http://www.realtek.c...&Downloads=true

ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad and then automatically open notepad.

Now all you need to do is copy and paste those results to a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will be highlighted
From the notepad menu - choose Edit - Copy
Now go back to the forum - reply and then right click in the reply box and paste

Run Xirrus Wi-Fi Inspector Download and install
If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC

Direct link to the program is here http://www.xirrus.co...ad_redirect.php
Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need NET Framework installed for the WiFi Inspector to function.

Run the program

post a screen shot of the program running - if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information, and also post which network "Adapter Name" (1st column) is yours on the list

To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
Full details are here http://library.techg...ng_a_Screenshot

For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better.

If you are using the Mac OS then use http://www.istumbler.net/
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