[csurp34]

I'm considering Dell Factory Image Restore to go back to factory settings and starting over.

I understand that this is on the hard drive however, I don't have the factory hard drive installed so don't know if this will work.

I assume reverting back to factory specs would get rid of the infection?

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Reverting back to factory default settings will fix the problems and may still work even you're already using a different drive. But to be sure, it's a good idea to ask it over at Dell Support Forums.

[sempai]

Reverting back to factory default settings will fix the problems and may still work even you're already using a different drive. But to be sure, it's a good idea to ask it over at Dell Support Forums.

[csurp34]

OK. I will update when I am done.

[csurp34]

Thanks for your help. I have my backup computer up and running and I am going to go ahead and reset the infected one and start over.

We can close this as resolved and thanks again for your efforts.

[sempai]

Thank you for letting us know.

[sempai]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.