[justmargie]

Hi,

I have this problem that will appear every few days: my mouse will freeze & I can't do anything except forcing the PC to reboot (keyboard and Ctrl+Alt+Del also not working, the PC is freezing). Sometimes it become blue screen. I also unable to save any of my Microsoft Word document (but other Microsoft office is working perfectly. I googled & someone said that it might be hardware problem.

I checked the hardware, under Device Manager there's a missing "SM Bus Controller"

How do I get the SM Bus Controller? And is it true it's because of Hardware problem?


Thank you.



Margie

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Hello justmargie.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.

Laptop or Desktop?
Name brand and if so what make and model?
If custom build what is the make and model of the motherboard?
What you are missing seems to be the motherboard chipset driver.
The above info will help me to find the correct driver.
Did you by chance get a drivers cd with your system?

[rshaffer61]

Hello justmargie.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.

Laptop or Desktop?
Name brand and if so what make and model?
If custom build what is the make and model of the motherboard?
What you are missing seems to be the motherboard chipset driver.
The above info will help me to find the correct driver.
Did you by chance get a drivers cd with your system?

[justmargie]

Laptop or Desktop? Desktop
Name brand and if so what make and model? It's a built-in PC
If custom build what is the make and model of the motherboard?...I'll check that after I reboot
What you are missing seems to be the motherboard chipset driver.
The above info will help me to find the correct driver.
Did you by chance get a drivers cd with your system? I probably have. I never throw any driver CD given to me.

[justmargie]

Hi, I think this is my Motherboard no
03/25/2008 1945 6A89HG01C-00

[rshaffer61]

That is the serial number I believe.
Try this:


Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so I can check your temps and voltages...


DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"

[justmargie]

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer G-ADAE47AC8FB04
Generator Gie
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2011-05-12
Time 22:58


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name G-ADAE47AC8FB04
User Name Gie

Motherboard:
CPU Type Unknown, 2000 MHz (8 x 250)
Motherboard Name Unknown
Motherboard Chipset Intel Lakeport-G i945G
System Memory 2048 MB (DDR2-667 DDR2 SDRAM)
BIOS Type Award Modular (03/25/08)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce 8500 GT (512 MB)
Monitor Plug and Play Monitor [NoDB] (PTS052220276)

Multimedia:
Audio Adapter Intel 82801GB ICH7 - High Definition Audio Controller [A-1]

Storage:
IDE Controller Standard Dual Channel PCI IDE Controller
Disk Drive SAMSUNG HD161HJ (149 GB, IDE)
Disk Drive WDC WD10EARS-00Z5B1 (931 GB, IDE)
Optical Drive HL-DT-ST DVDRAM GH20NS10
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 40962 MB (9876 MB free)
D: (NTFS) 40962 MB (29036 MB free)
E: (NTFS) 70692 MB (10209 MB free)
G: (NTFS) 400001 MB (348163 MB free)
H: (NTFS) 353869 MB (353793 MB free)
I: (NTFS) 199996 MB (199925 MB free)
Total Size 1080.5 GB (928.7 GB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse HID-compliant mouse

Network:
Network Adapter Compact Wireless-G USB Network Adapter (192.168.1.68)
Network Adapter Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC

Peripherals:
Printer CutePDF Writer
Printer EPSON Stylus Photo RX530 Series
Printer Microsoft XPS Document Writer
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB1 Controller Intel 82801GB ICH7 - USB Universal Host Controller [A-1]
USB2 Controller Intel 82801GB ICH7 - Enhanced USB2 Controller [A-1]
USB Device Compact Wireless-G USB Network Adapter
USB Device USB Human Interface Device

[justmargie]

Sorry, I think I can't attach the image.

Here's the screenshot:
"]My link[/url]

[justmargie]

"][/url]

[rshaffer61]

Go HERE and it should detect your chipset and either give you the link to the driver or automatically download and install it.
Let me know if it works.

[justmargie]

Hi rsaffer61,

Thank you so much. It works. I don't see any missing SM Bus controller.

However, I still can't save my doc (Word). Is it because of the same problem? How can I fix this?

Thanks again.

[rshaffer61]

Nope that is a different issue completely.
What you have done so far is just correct a driver problem. Now we start on the program issue.
You stated you sometimes get a BSOD so lets see if they will show us what is up.
Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program

[justmargie]

Hi, sorry for the late reply. It was past midnight yesterday, so I log off.

Here's the BSOD file:

==================================================
Dump File : Mini012411-01.dmp
Crash Time : 1/24/2011 10:01:24 PM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x100000ea
Parameter 1 : 0x89811410
Parameter 2 : 0x8a08d4c8
Parameter 3 : 0xba4dfcbc
Parameter 4 : 0x00000001
Caused By Driver : nv4_disp.dll
Caused By Address : nv4_disp.dll+25752
File Description : NVIDIA Compatible Windows 2000 Display driver, Version 169.21
Product Name : NVIDIA Compatible Windows 2000 Display driver, Version 169.21
Company : NVIDIA Corporation
File Version : 6.14.11.6921
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini012411-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 106,496
==================================================

==================================================
Dump File : Mini082810-01.dmp
Crash Time : 8/28/2010 8:32:54 PM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x100000ea
Parameter 1 : 0x89a4f960
Parameter 2 : 0x899a0a90
Parameter 3 : 0xba55fcbc
Parameter 4 : 0x00000001
Caused By Driver : nv4_mini.sys
Caused By Address : nv4_mini.sys+7182b
File Description : NVIDIA Compatible Windows 2000 Miniport Driver, Version 169.21
Product Name : NVIDIA Compatible Windows 2000 Miniport Driver, Version 169.21
Company : NVIDIA Corporation
File Version : 6.14.11.6921
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini082810-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 98,304
==================================================

==================================================
Dump File : Mini081910-01.dmp
Crash Time : 8/19/2010 8:49:11 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00007f01
Parameter 2 : 0x0000001c
Parameter 3 : 0x00000001
Parameter 4 : 0x805404ed
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+694ed
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6055 (xpsp_sp3_gdr.101209-1647)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini081910-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini081810-01.dmp
Crash Time : 8/18/2010 10:47:09 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x0000001c
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x805257c1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+4e7c1
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6055 (xpsp_sp3_gdr.101209-1647)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini081810-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

By the way, today after I started up, my mouse was frozen again & I had to force restart. After I force to do reboot, then my screen goes blank (in black screen), which forced me to do another reboot. Luckily this time it ran normally.

Another problem that I just find out that I can't see anything under "Add and Remove Program". It's just blank. I was suspecting the black screen might be due to the new program (RemoveIT Pro v7 Ultra) which sometimes quarantine some file. So, I wanted to uninstall it, but alas...I can't even see anything on my Add/Remove Program.

I feel that I had done so much abuse to my computer.

[rshaffer61]

OK the other 3 in the log are from last year and I'm only going to worry about the most recent one which was this year for now. Main areas I am looking at are highlighted.

Dump File : Mini012411-01.dmp
Crash Time : 1/24/2011 10:01:24 PM
Bug Check String : THREAD_STUCK_IN_DEVICE_DRIVER
Bug Check Code : 0x100000ea
Parameter 1 : 0x89811410
Parameter 2 : 0x8a08d4c8
Parameter 3 : 0xba4dfcbc
Parameter 4 : 0x00000001
Caused By Driver : nv4_disp.dll
Caused By Address : nv4_disp.dll+25752
File Description : NVIDIA Compatible Windows 2000 Display driver, Version 169.21
Product Name : NVIDIA Compatible Windows 2000 Display driver, Version 169.21
Company : NVIDIA Corporation
File Version : 6.14.11.6921
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini012411-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 106,496

Now a explanation of the bug check code.

0x000000EA: THREAD_STUCK_IN_DEVICE_DRIVER
(Click to consult the online Win XP Resource Kit article.)
A device driver problem has caused the system to pause indefinitely (hang). Typically, this is caused by a display driver waiting for the video hardware to enter an idle state. This might indicate a hardware problem with the video adapter, or a faulty video driver.

Short form it is saying the display driver is a problem and needs to be upgraded. It can also indicate a failing video card but I don't think so at this point. Lets work on making sure you have the newest driver first by going HERE
Donwload it and save it to your desktop for the next steps. Once you have it then you will need to update your current driver. You will do this in Device Manger and find your Display Adapter. Right click on it and then click on update. When it asks where to look point it to the file you just downloaded on your desktop.

[justmargie]

I can't make the Display Adapter to find the specific file that I've downloaded.

Here are the steps that I've done:
1. Display Adapter
2. Right click on NVIDIA GeForce 8500 GT & choose "Update Driver"
3. Click "No, not this time" when the computer asked "Can Windows connect to Windows Update to search for software?", next
4. Choose "Install from a list of specific location (Advanced)", next
5. Choose "Don't search. I will choose the driver to install
6. It install (I can't choose the specific file)
7. I restarted my PC as per request

I've also done these steps:
1-4. Same as above
5. I tick "Include this location in the search", click Browse
6. I can click to Desktop, but the "OK" button is frozen & I can't click the file I want

so I exit.

The auto-default for "Include this location in the search:" is "C:\\WINDOWS\OPTIONS\CABS"

Shall I just copy the downloaded file unto that folder? Will that make the step works?

[rshaffer61]

Choose "Install from a list of specific location (Advanced)", next

At this step then browse and choose the Desktop if that is where the driver is located.
Then click Next
Does that work then?
BTW when it does install you really won't know until we're done and I have you run a new pc pit stop report.