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Missing Cd/dvd Drive


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#1
jrbennett89

jrbennett89

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Hey guys for some reason I can't find my CD/DVD drive on "My Computer". I tried looking at the registry and going through that but nothing has seemed to help, not even a System Restore. So if anyone knows of any other ways to fix this let me know. thanks
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#2
rshaffer61

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Broni's canned speech:

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.
5. Go to Microsoft's site http://support.micro..._drive_problems and follow the steps.
6. Try the guide at this link http://support.microsoft.com/kb/982116

Thank's to Broni for the instructions
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#3
jrbennett89

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Broni's canned speech:

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.
5. Go to Microsoft's site http://support.micro..._drive_problems and follow the steps.
6. Try the guide at this link http://support.microsoft.com/kb/982116

Thank's to Broni for the instructions


Hey thanks for giving me those things to try, I tried them and still nothing works when I insert a CD. Also if this helps anyone, when I open up my Toshiba DVD Player it comes up with an error message that states: "The specified drive cannot be located. Check the setting by going to Settings->Action settings->Source, or otherwise check that the drive has been properly connected to the PC."

If this helps anyone understand what is going on please help me, thanks.
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#4
rshaffer61

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Please Go to

1: START and the click on RUN
2: Type in devmgmt.msc
3: Click Enter


To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply
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#5
jrbennett89

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Please Go to

1: START and the click on RUN
2: Type in devmgmt.msc
3: Click Enter


To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply


ok here is the screen shot of what you asked for.
C:\Users\John\Pictures\screenshot

Attached Thumbnails

  • screenshot.jpg

Edited by jrbennett89, 13 May 2011 - 08:18 PM.

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#6
rshaffer61

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Hmm strange that shows a issue with your network card.


ok I need you to do the following and let me know what it says

Click the Start and then Right click My Computer
Select Manage and In the Computer Management window, select Device Manager
In the right pane, click to expand IDE ATA/ATAPI controllers
The click on the + sign next to your CD/DVD drive controller which will most likely be the Secondary Controller
Right click on the drive and select Properties
Click the Advanced Settings tab
In the Transfer Mode box that represents your CD/DVD drive (typically Device 1); open the dropdown menu and select PIO Only
Click OK and exit all windows
Reboot to make sure all settings take affect and then try your cdrom drive. Reply back with your results
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#7
jrbennett89

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Hmm strange that shows a issue with your network card.


ok I need you to do the following and let me know what it says

Click the Start and then Right click My Computer
Select Manage and In the Computer Management window, select Device Manager
In the right pane, click to expand IDE ATA/ATAPI controllers
The click on the + sign next to your CD/DVD drive controller which will most likely be the Secondary Controller
Right click on the drive and select Properties
Click the Advanced Settings tab
In the Transfer Mode box that represents your CD/DVD drive (typically Device 1); open the dropdown menu and select PIO Only
Click OK and exit all windows
Reboot to make sure all settings take affect and then try your cdrom drive. Reply back with your results


Ok here is another picture because im not sure which controller to pick in the IDE ATA/ATAPI spot, sorry about this lol im still pretty new to this stuffC:\Users\John\Pictures\screenshot1

Edited by jrbennett89, 13 May 2011 - 11:29 PM.

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#8
rshaffer61

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In the right pane, click to expand IDE ATA/ATAPI controllers
The click on the + sign next to your CD/DVD drive controller which will most likely be the Secondary Controller


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#9
jrbennett89

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In the right pane, click to expand IDE ATA/ATAPI controllers
The click on the + sign next to your CD/DVD drive controller which will most likely be the Secondary Controller


Yea i got to that part where i expanded it but im not sure which of the 4 to choose from; ATA Channel 0, ATA Channel 1, Intel® 82801HEM/HBM SATA AHCI Controller, Intel® ICH8M Ultra ATA Storage Controllers- 2850. Which should i choose of these four? sorry for making this seem more complicated. thanks
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#10
rshaffer61

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ATA Channel 1

Should be this one :)
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#11
jrbennett89

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ATA Channel 1

Should be this one :)

Ok i did what you said and i dont see the option you said to choose. here is the screen shot of when i went to advanced settings on the ATA Channel 1. Hope you can help again.
C:\Users\John\Pictures\screenshot2

Attached Thumbnails

  • screenshot2.jpg

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#12
rshaffer61

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Do you have access to another system that you could install the cd drive in and see if it is seen there?
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#13
jrbennett89

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Do you have access to another system that you could install the cd drive in and see if it is seen there?


i dont have my start up cds and i dont know what you mean by different system
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#14
rshaffer61

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In other words is there another computer around you could possibly try the cdrom drive in to see if it is working or not?
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#15
jrbennett89

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In other words is there another computer around you could possibly try the cdrom drive in to see if it is working or not?


oh ok i understand but how do i take my cdrom drive out of my laptop?
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