Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Can't log in to mail, messenger, secure sites


  • This topic is locked This topic is locked

#16
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Hi cato1978,

We will give our best shot. Don't worry. Just stick with me to the end.

Pleas restart your system after each step so changes can be applied.

Step 1

  • Click on Start button.
  • Type Cmd in the Start Search text box.
  • Press Ctrl-Shift-Enter keyboard shortcut to run Command Prompt as Administrator. Allow elevation request.
  • Type netsh winsock reset in the Command Prompt shell, and then press the Enter key.
  • Restart the computer.

Step 2

Go to Start then Run...
type services.msc
Make sure HTTP SSL service is set to Automatic

Restart your system if you make any changes and test your connection.

Step 3

Let's try another thing. We will change your DNS to openDNS. To do that please follow this steps:

  • Start -> Control Panel -> Network Connections -> Local Area Connection.
  • Right click on it and choose Properties
  • Select General tab and click double click on Internet Protocol TCP/IPv4.
  • Click the radio button for DNS servers and enter the following
  • Preferred DNS server: 208.67.222.222
  • Alternate DNS server: 208.67.220.220
  • Hit OK. Click OK again to close Properties box

Restart your system. Please try your connection now.
  • 0

Advertisements


#17
cato1978

cato1978

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts
Sir, I will do this tomorrow as I am in the Navy and on a ship til then. Thanks so much for your help and I'll post the results of these steps when I return to my computer.

T
  • 0

#18
cato1978

cato1978

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts
Sir, I do not understand step 2. It looks simple enough, but when I open service, I get a service(local) on the left side with what appears to be a list of all kinds of different items. I'm attaching a screen shot. I completed step one and I'm about to do step 3. If you notice in my screen shot, after doing step one I can no longer select networks on the bottom right of my screen. I'm not sure what that's all about.

Attached Thumbnails

  • pic1.jpg

  • 0

#19
cato1978

cato1978

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts
Unfortunately it's still a No Go. I should also state that I'm using Windows Vista, so my options don't exactly match your directions. The only step I couldn't do was step 2. I figured the other 2 steps out. I don't know what has changed settings on my computer, but it's definitely frustrating not being able to go to secure sites/messenger. Anything else we can try? I appreciate your help.

T
  • 0

#20
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Hi cato1978,

It's OK for Step 2. You don't have that service on your machine so you couldn't do it. I saw that from your picture. Now let's try this step. After you run the fix restart your system and test your connection again.

Please close all running programs.

Must do: Right click on OTL and choose Run as Administrator.
  • Under the Custom Scans/Fixes box at the bottom, paste in the following

    :OTL

    :Files
    netsh interface tcp set global autotuning = disabled /c
    netsh interface tcp show global /c

  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
  • Post the fix log it produces in your next reply.

  • 0

#21
cato1978

cato1978

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts
Just got back again, trying your newest info now.... thanks for your patience with my crazy schedule.
  • 0

#22
cato1978

cato1978

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts
========== OTL ==========
========== FILES ==========
< netsh interface tcp set global autotuning = disabled /c >
Ok.
C:\Users\user\Desktop\cmd.bat deleted successfully.
C:\Users\user\Desktop\cmd.txt deleted successfully.
< netsh interface tcp show global /c >
Querying active state...
TCP Global Parameters
----------------------------------------------
Receive-Side Scaling State : enabled
Chimney Offload State : disabled
Receive Window Auto-Tuning Level : disabled
Add-On Congestion Control Provider : none
ECN Capability : disabled
RFC 1323 Timestamps : disabled
C:\Users\user\Desktop\cmd.bat deleted successfully.
C:\Users\user\Desktop\cmd.txt deleted successfully.

OTL by OldTimer - Version 3.2.22.3 log created on 05242011_204533
  • 0

#23
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Hi cato1978,

Any changes? I hope this fixed your problem :)
  • 0

#24
cato1978

cato1978

    Member

  • Topic Starter
  • Member
  • PipPip
  • 40 posts
Thanks for all the help. I can' really narrow it down now. Sometimes it loads, sometimes it doesn't. It could be an issue with AVAST at this point. I'm also going to carry it to another network and see if I have the same issues as I am here. If that doesn't help, it's probably time to really buy a new computer. This one is really old and having a hard time anyhow.

You have definitely helped me repair a lot of things and it's noticeable, so thanks a ton! I truly appreciate it. :)
  • 0

#25
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Hi cato1978,

OK. It's your call :). I'm glad we fix up your computer. We need to clean up your PC from programs we used.

Step 1

Please start OTL one more time and click CleanUp button. OTL will restart your system at the end. Remove all other application we used to clean your PC.

General recommendations

Here are some recommendations you should follow to minimize infection risk in the future:

1. Enable Windows Update
  • Click Start, click Run, type sysdm.cpl, and then press ENTER.
  • Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them option.
  • Click OK button

2. Delete Temp files

Download TFC to your desktop
  • Open the file and close any other windows.
  • It will close all programs itself when run, make sure to let it run uninterrupted.
  • Click the Start button to begin the process. The program should not take long to finish its job
  • Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean

3. Make Backups of Important Files

Please read this article Home Computer Data Backup.


4. Regularly update your software

To eliminate design flaws and security vulnerabilities, all software needs to be updated to the latest version or the vendor’s patch installed.

You should download Update Checker from here. The program will automaticly check for newer version of software installed on your system.
  • 0

Advertisements


#26
maliprog

maliprog

    Trusted Helper

  • Malware Removal
  • 6,172 posts
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP