I thank you very much for your solution to getting into my laptop. I too had a pw entered and forhgotten. I followed your steps (the '0' key solution) and it booted right into the recovery mode. Kudos.
for a successful resolution for your issue.
I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed us to assist you with your issue and for your patience.
Thank you for choosing G
o for help.
This issue now appears to be resolved. If other members are reading this and have a similar problem please begin a New Topic and someone will assist you as soon as possible