Download AppRemover and run it.
Click Next >>
Ensure "Remove Security Application" is collected and click Next >>
AppRemover will scan all the security applications on your PC
Select Any AVG entries from the applications offered and click Next >> twice.
Follow any further on-screen instructions. If asked to reboot,please do so.
Note: Please do not browse the internet or open any email attachments until your Anti-Virus is re-installed
Next
Please download ComboFix from one of these locations:
Bleepingcomputer
ForoSpyware
- Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
- Double click on Combofix.exe and follow the prompts.
- As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.