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Desktop wiped after trojan removal

Started by Thegotoguy , May 15 2011 05:57 PM

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#1
Thegotoguy

Posted 15 May 2011 - 05:57 PM

New Member

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3 posts

My machine caught a trojan, which installed and ran a program calling itself "Windows XP Recovery", which lo0ked me out of all other programs, and gave a report claiming that I had a critical HDD failure. This trojan appears to have piggybacked itself on a bogus Firefox update notification.

AVG found and removed two threats, one was "5/15/2011, 6:19:22 PM";"NT AUTHORITY\SYSTEM";"IDP";"Process PQDTGJOXVVIAETY.EXE was quarantined."

The second threat that was found and removed does not appear in my event log.

TrendMicro Housecall also found and removed one threat.

While the trojan was active, access to task manager was disabled.

The trojan appears to have been removed, and the machine is running fine, however my desktop is blank, and my "All Programs" list in the start menu only shows 3 or 4 programs. Exploring C: I can see all of my programs are still installed, but they are not on my desktop or start menu. My desktop display appears blank, however running explorer.exe does show a half dozen items on the desktop. Attempts to change desktop display in Control Panel are unsuccessful.

OTL logfile created on: 5/15/2011 7:46:12 PM - Run 2
OTL by OldTimer - Version 3.2.22.3 Folder = C:\Documents and Settings\User\My Documents
Windows XP Professional Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 7.0.5730.13)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1,022.00 Mb Total Physical Memory | 399.00 Mb Available Physical Memory | 39.00% Memory free
2.00 Gb Paging File | 1.00 Gb Available in Paging File | 69.00% Paging File free
Paging file location(s): C:\pagefile.sys 768 1536 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 37.24 Gb Total Space | 14.60 Gb Free Space | 39.19% Space Free | Partition Type: NTFS

Computer Name: USER-7CA66CFFF9 | User Name: User | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2011/05/15 18:37:28 | 000,580,608 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\User\My Documents\OTL.exe
PRC - [2011/04/18 17:40:08 | 002,334,560 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG10\avgtray.exe
PRC - [2011/04/18 17:39:42 | 007,398,752 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
PRC - [2011/04/14 05:36:42 | 001,080,672 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG10\avgnsx.exe
PRC - [2011/03/16 16:05:14 | 000,656,736 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG10\avgchsvx.exe
PRC - [2011/02/10 07:55:18 | 001,148,256 | ---- | M] () -- C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSMonitor.exe
PRC - [2011/02/08 05:33:42 | 000,269,520 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG10\avgwdsvc.exe
PRC - [2011/02/08 05:33:20 | 000,658,784 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG10\avgrsx.exe
PRC - [2010/05/12 18:04:48 | 000,599,480 | ---- | M] (Citrix Systems, Inc.) -- C:\Program Files\Citrix\ICA Client\wfcrun32.exe
PRC - [2010/05/12 18:03:22 | 000,300,472 | ---- | M] (Citrix Systems, Inc.) -- C:\Program Files\Citrix\ICA Client\concentr.exe
PRC - [2008/04/13 20:12:19 | 001,033,728 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\explorer.exe
PRC - [2007/01/31 14:55:42 | 000,096,370 | ---- | M] (Canon Inc.) -- C:\Program Files\Canon\CAL\CALMAIN.exe

========== Modules (SafeList) ==========

MOD - [2011/05/15 18:37:28 | 000,580,608 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\User\My Documents\OTL.exe
MOD - [2010/08/23 12:12:02 | 001,054,208 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\comctl32.dll

========== Win32 Services (SafeList) ==========

SRV - [2011/04/22 13:56:50 | 000,984,392 | ---- | M] () [On_Demand | Stopped] -- C:\Program Files\AVG\AVG10\Toolbar\ToolbarBroker.exe -- (AVG Security Toolbar Service)
SRV - [2011/04/18 17:39:42 | 007,398,752 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe -- (AVGIDSAgent)
SRV - [2011/02/08 05:33:42 | 000,269,520 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files\AVG\AVG10\avgwdsvc.exe -- (avgwd)
SRV - [2010/03/25 10:25:22 | 030,969,208 | ---- | M] (Microsoft Corporation) [On_Demand | Stopped] -- C:\Program Files\Microsoft Office\Office14\GROOVE.EXE -- (Microsoft SharePoint Workspace Audit Service)
SRV - [2010/01/15 08:49:20 | 000,227,232 | ---- | M] (McAfee, Inc.) [On_Demand | Stopped] -- C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe -- (McComponentHostService)
SRV - [2007/01/31 14:55:42 | 000,096,370 | ---- | M] (Canon Inc.) [Auto | Running] -- C:\Program Files\Canon\CAL\CALMAIN.exe -- (CCALib8)

========== Driver Services (SafeList) ==========

DRV - [2011/04/14 21:28:42 | 000,134,480 | ---- | M] (AVG Technologies CZ, s.r.o. ) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\AVGIDSDriver.sys -- (AVGIDSDriver)
DRV - [2011/04/05 00:59:56 | 000,297,168 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\avgtdix.sys -- (Avgtdix)
DRV - [2011/03/16 16:03:20 | 000,032,592 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\avgrkx86.sys -- (Avgrkx86)
DRV - [2011/03/01 14:25:18 | 000,034,896 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | System | Running] -- C:\WINDOWS\system32\drivers\avgmfx86.sys -- (Avgmfx86)
DRV - [2011/02/22 08:13:02 | 000,022,992 | ---- | M] (AVG Technologies CZ, s.r.o. ) [Kernel | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\AVGIDSEH.Sys -- (AVGIDSEH)
DRV - [2011/02/10 07:53:54 | 000,027,216 | ---- | M] (AVG Technologies CZ, s.r.o. ) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\AVGIDSShim.sys -- (AVGIDSShim)
DRV - [2011/02/10 07:53:52 | 000,024,144 | ---- | M] (AVG Technologies CZ, s.r.o. ) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\AVGIDSFilter.sys -- (AVGIDSFilter)
DRV - [2011/01/07 06:41:46 | 000,248,656 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\avgldx86.sys -- (Avgldx86)
DRV - [2010/04/16 17:22:04 | 000,065,584 | ---- | M] (Citrix Systems, Inc.) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\ctxusbm.sys -- (ctxusbm)

========== Standard Registry (SafeList) ==========

========== Internet Explorer ==========

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.google.com/
IE - HKCU\..\URLSearchHook: {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll ()
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local

========== FireFox ==========

FF - prefs.js..browser.search.defaultengine: "Ask.com"
FF - prefs.js..browser.search.defaultenginename: "AVG Secure Search"
FF - prefs.js..browser.search.selectedEngine: "Swagbucks.com"
FF - prefs.js..browser.search.useDBForOrder: true
FF - prefs.js..browser.startup.homepage: "http://www.google.com/"
FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}:6.0.21
FF - prefs.js..extensions.enabledItems: {635abd67-4fe9-1b23-4f01-e679fa7484c1}:2.1.3.20100310105313
FF - prefs.js..extensions.enabledItems: [email protected]:1.0
FF - prefs.js..extensions.enabledItems: [email protected]:7.004.022.004
FF - prefs.js..extensions.enabledItems: [email protected]:5.2.0.0
FF - prefs.js..extensions.enabledItems: {1E73965B-8B48-48be-9C8D-68B920ABC1C4}:10.0.0.1374
FF - prefs.js..keyword.URL: "http://search.avg.co...s&lng=en-US&q="

FF - HKLM\software\mozilla\Firefox\Extensions\\[email protected]: C:\Program Files\AVG\AVG10\Toolbar\Firefox\[email protected] [2011/05/11 22:09:12 | 000,000,000 | ---D | M]
FF - HKLM\software\mozilla\Firefox\Extensions\\{1E73965B-8B48-48be-9C8D-68B920ABC1C4}: C:\Program Files\AVG\AVG10\Firefox4\ [2011/05/11 22:01:56 | 000,000,000 | ---D | M]
FF - HKLM\software\mozilla\Mozilla Firefox 4.0.1\extensions\\Components: C:\Program Files\Mozilla Firefox\components [2011/05/14 14:17:17 | 000,000,000 | ---D | M]
FF - HKLM\software\mozilla\Mozilla Firefox 4.0.1\extensions\\Plugins: C:\Program Files\Mozilla Firefox\plugins [2011/05/15 18:20:28 | 000,000,000 | ---D | M]

[2010/07/18 18:56:32 | 000,000,000 | -H-D | M] (No name found) -- C:\Documents and Settings\User\Application Data\Mozilla\Extensions
[2010/07/18 18:56:32 | 000,000,000 | -H-D | M] (No name found) -- C:\Documents and Settings\User\Application Data\Mozilla\Extensions\[email protected]
[2011/05/14 07:49:11 | 000,000,000 | -H-D | M] (No name found) -- C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\j4cno02b.default\extensions
[2010/10/31 15:27:54 | 000,000,000 | -H-D | M] (Microsoft .NET Framework Assistant) -- C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\j4cno02b.default\extensions\{20a82645-c095-46ed-80e3-08825760534b}
[2010/10/31 15:27:55 | 000,000,000 | -H-D | M] (Yahoo! Toolbar) -- C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\j4cno02b.default\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}
[2011/04/07 18:49:46 | 000,000,000 | -H-D | M] (ShopAtHome.com Intelligent Shopping Toolbar) -- C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\j4cno02b.default\extensions\[email protected]
[2010/07/23 09:31:07 | 000,002,425 | -H-- | M] () -- C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\j4cno02b.default\searchplugins\askcom.xml
[2010/10/30 22:52:59 | 000,010,017 | -H-- | M] () -- C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\j4cno02b.default\searchplugins\mywebsearch.xml
[2011/05/11 22:15:41 | 000,001,540 | -H-- | M] () -- C:\Documents and Settings\User\Application Data\Mozilla\Firefox\Profiles\j4cno02b.default\searchplugins\swagbuckscom.xml
[2011/05/15 18:56:49 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files\Mozilla Firefox\extensions
[2010/10/14 11:02:21 | 000,000,000 | ---D | M] (Java Console) -- C:\Program Files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
[2011/05/15 18:56:50 | 000,000,000 | ---D | M] (Java Console) -- C:\Program Files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
File not found (No name found) --
[2011/05/11 22:01:56 | 000,000,000 | ---D | M] (AVG Safe Search) -- C:\PROGRAM FILES\AVG\AVG10\FIREFOX4
[2011/05/11 22:09:12 | 000,000,000 | ---D | M] ("urn:mozilla:install-manifest" em:id="[email protected]" em:name="AVG Security Toolbar" em:version="7.004.022.004" em:displayname="AVG Security Toolbar" em:iconURL="chrome://tavgp/skin/logo.ico" em:creator="AVG Technologies" em:description="AVG Security Toolbar" em:homepageURL="http://www.avg.com" >) -- C:\PROGRAM FILES\AVG\AVG10\TOOLBAR\FIREFOX\[email protected]
[2010/03/29 09:22:37 | 000,000,000 | ---D | M] (Java Quick Starter) -- C:\PROGRAM FILES\JAVA\JRE6\LIB\DEPLOY\JQS\FF
[2011/05/14 14:17:02 | 000,142,296 | ---- | M] (Mozilla Foundation) -- C:\Program Files\Mozilla Firefox\components\browsercomps.dll
[2010/05/12 17:42:04 | 000,124,344 | ---- | M] (Citrix Systems, Inc.) -- C:\Program Files\Mozilla Firefox\plugins\CCMSDK.dll
[2010/05/12 17:43:54 | 000,070,592 | ---- | M] (Citrix Systems, Inc.) -- C:\Program Files\Mozilla Firefox\plugins\CgpCore.dll
[2010/05/12 17:42:52 | 000,091,576 | ---- | M] (Citrix Systems, Inc.) -- C:\Program Files\Mozilla Firefox\plugins\confmgr.dll
[2010/05/12 17:42:32 | 000,022,464 | ---- | M] (Citrix Systems, Inc.) -- C:\Program Files\Mozilla Firefox\plugins\ctxlogging.dll
[2011/05/04 12:23:50 | 000,466,944 | ---- | M] (Catalina Marketing Corporation) -- C:\Program Files\Mozilla Firefox\plugins\NPcol400.dll
[2011/05/04 12:23:50 | 000,466,944 | ---- | M] (Catalina Marketing Corporation) -- C:\Program Files\Mozilla Firefox\plugins\NPcol500.dll
[2009/11/19 17:16:28 | 000,091,552 | ---- | M] (Coupons, Inc.) -- C:\Program Files\Mozilla Firefox\plugins\npCouponPrinter.dll
[2011/02/02 21:40:24 | 000,472,808 | ---- | M] (Sun Microsystems, Inc.) -- C:\Program Files\Mozilla Firefox\plugins\npdeployJava1.dll
[2010/05/12 18:22:36 | 000,423,328 | ---- | M] () -- C:\Program Files\Mozilla Firefox\plugins\npicaN.dll
[2009/11/19 17:16:29 | 000,091,552 | ---- | M] (Coupons, Inc.) -- C:\Program Files\Mozilla Firefox\plugins\npMozCouponPrinter.dll
[2010/05/12 17:43:56 | 000,024,000 | ---- | M] (Citrix Systems, Inc.) -- C:\Program Files\Mozilla Firefox\plugins\TcpPServ.dll
[2011/05/14 14:17:08 | 000,002,252 | ---- | M] () -- C:\Program Files\Mozilla Firefox\searchplugins\bing.xml
[2007/08/07 10:25:58 | 000,001,461 | ---- | M] () -- C:\Program Files\Mozilla Firefox\searchplugins\crawlersrch.xml

O1 HOSTS File: ([2004/08/04 08:00:00 | 000,000,734 | ---- | M]) - C:\WINDOWS\system32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O2 - BHO: (AVG Safe Search) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG10\avgssie.dll (AVG Technologies CZ, s.r.o.)
O2 - BHO: (Groove GFS Browser Helper) - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL (Microsoft Corporation)
O2 - BHO: (AVG Security Toolbar BHO) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll ()
O2 - BHO: (Office Document Cache Handler) - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL (Microsoft Corporation)
O3 - HKLM\..\Toolbar: (ShopAtHome Toolbar) - {98279C38-DE4B-4bcf-93C9-8EC26069D6F4} - C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll (ShopAtHome.com)
O3 - HKLM\..\Toolbar: (AVG Security Toolbar) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll ()
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (ShopAtHome Toolbar) - {98279C38-DE4B-4BCF-93C9-8EC26069D6F4} - C:\Program Files\SelectRebates\Toolbar\ShopAtHomeToolbar.dll (ShopAtHome.com)
O3 - HKCU\..\Toolbar\WebBrowser: (AVG Security Toolbar) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll ()
O4 - HKLM..\Run: [AVG_TRAY] C:\Program Files\AVG\AVG10\avgtray.exe (AVG Technologies CZ, s.r.o.)
O4 - HKLM..\Run: [ConnectionCenter] C:\Program Files\Citrix\ICA Client\concentr.exe (Citrix Systems, Inc.)
O4 - Startup: C:\Documents and Settings\User\Start Menu\Programs\Startup\LimeWire On Startup.lnk = C:\Program Files\LimeWire\LimeWire.exe (Lime Wire, LLC)
O4 - Startup: C:\Documents and Settings\User\Start Menu\Programs\Startup\OpenOffice.org 3.1.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe ()
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: HonorAutoRunSetting = 1
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDesktop = 1
O8 - Extra context menu item: E&xport to Microsoft Excel - C:\Program Files\Microsoft Office\Office14\EXCEL.EXE (Microsoft Corporation)
O8 - Extra context menu item: Se&nd to OneNote - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll (Microsoft Corporation)
O9 - Extra Button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll (Microsoft Corporation)
O9 - Extra 'Tools' menuitem : Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll (Microsoft Corporation)
O9 - Extra Button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll (Microsoft Corporation)
O9 - Extra 'Tools' menuitem : OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll (Microsoft Corporation)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000004 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_24)
O16 - DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Reg Error: Key error.)
O16 - DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_24)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_24)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.ad...Plus/1.6/gp.cab (Reg Error: Key error.)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.1
O18 - Protocol\Handler\avgsecuritytoolbar {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files\AVG\AVG10\Toolbar\IEToolbar.dll ()
O18 - Protocol\Handler\linkscanner {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG10\avgpp.dll (AVG Technologies CZ, s.r.o.)
O18 - Protocol\Filter\application/x-ica {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O18 - Protocol\Filter\ica {CFB6322E-CC85-4d1b-82C7-893888A236BC} - C:\Program Files\Citrix\ICA Client\IcaMimeFilter.dll (Citrix Systems, Inc.)
O20 - HKLM Winlogon: Shell - (Explorer.exe) - C:\WINDOWS\explorer.exe (Microsoft Corporation)
O20 - Winlogon\Notify\igfxcui: DllName - igfxsrvc.dll - C:\WINDOWS\System32\igfxsrvc.dll (Intel Corporation)
O24 - Desktop WallPaper: C:\Documents and Settings\User\Local Settings\Application Data\Microsoft\Wallpaper1.bmp
O24 - Desktop BackupWallPaper: C:\Documents and Settings\User\Local Settings\Application Data\Microsoft\Wallpaper1.bmp
O28 - HKLM ShellExecuteHooks: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL (Microsoft Corporation)
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2009/10/01 14:02:30 | 000,000,000 | ---- | M] () - C:\AUTOEXEC.BAT -- [ NTFS ]
O34 - HKLM BootExecute: (autocheck autochk *) - File not found
O34 - HKLM BootExecute: (C:\PROGRA~1\AVG\AVG10\avgchsvx.exe /sync) - C:\Program Files\AVG\AVG10\avgchsvx.exe (AVG Technologies CZ, s.r.o.)
O34 - HKLM BootExecute: (C:\PROGRA~1\AVG\AVG10\avgrsx.exe /sync /restart) - C:\Program Files\AVG\AVG10\avgrsx.exe (AVG Technologies CZ, s.r.o.)
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2011/05/15 19:17:17 | 000,000,000 | ---D | C] -- C:\Documents and Settings\User\Start Menu\Programs\Free Registry Cleaner
[2011/05/15 19:17:15 | 000,000,000 | ---D | C] -- C:\Program Files\Eusing Free Registry Cleaner
[2011/05/15 19:10:12 | 000,189,520 | ---- | C] (Trend Micro Inc.) -- C:\WINDOWS\System32\drivers\tmcomm.sys
[2011/05/15 19:09:42 | 000,000,000 | ---D | C] -- C:\Documents and Settings\User\Start Menu\Programs\HiJackThis
[2011/05/15 19:09:41 | 000,000,000 | ---D | C] -- C:\Program Files\Trend Micro
[2011/05/15 18:48:20 | 000,580,608 | ---- | C] (OldTimer Tools) -- C:\Documents and Settings\User\My Documents\OTL.exe
[2011/05/15 18:16:30 | 000,000,000 | RH-D | C] -- C:\Documents and Settings\User\Recent
[2011/04/29 17:51:08 | 000,000,000 | ---D | C] -- C:\.jagex_cache_32
[2011/04/29 17:49:47 | 000,000,000 | -H-D | C] -- C:\Documents and Settings\User\My Documents\RSBot
[2011/04/18 14:48:53 | 000,000,000 | ---D | C] -- C:\WINDOWS\.jagex_cache_32
[4 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]
[3 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]
[1 C:\Documents and Settings\User\My Documents\*.tmp files -> C:\Documents and Settings\User\My Documents\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2011/05/15 19:41:09 | 000,002,206 | ---- | M] () -- C:\WINDOWS\System32\wpa.dbl
[2011/05/15 19:40:08 | 000,002,048 | --S- | M] () -- C:\WINDOWS\bootstat.dat
[2011/05/15 19:36:18 | 000,000,104 | ---- | M] () -- C:\Documents and Settings\User\Desktop\Shortcut to My Network Places.lnk
[2011/05/15 19:36:17 | 000,000,104 | ---- | M] () -- C:\Documents and Settings\User\Desktop\Shortcut to My Computer.lnk
[2011/05/15 19:36:13 | 000,000,338 | ---- | M] () -- C:\Documents and Settings\User\Desktop\Shortcut to My Documents.lnk
[2011/05/15 19:31:12 | 000,102,400 | ---- | M] () -- C:\WINDOWS\RegBootClean.exe
[2011/05/15 19:30:38 | 000,352,712 | ---- | M] () -- C:\Documents and Settings\User\Local Settings\Application Data\census.cache
[2011/05/15 19:28:59 | 000,158,850 | ---- | M] () -- C:\Documents and Settings\User\Local Settings\Application Data\ars.cache
[2011/05/15 19:24:53 | 000,000,000 | -H-- | M] () -- C:\Documents and Settings\User\Local Settings\Application Data\prvlcl.dat
[2011/05/15 19:17:18 | 000,000,740 | ---- | M] () -- C:\Documents and Settings\User\Desktop\Eusing Free Registry Cleaner.lnk
[2011/05/15 19:09:43 | 000,001,982 | ---- | M] () -- C:\Documents and Settings\User\Desktop\HiJackThis.lnk
[2011/05/15 19:07:52 | 000,000,036 | ---- | M] () -- C:\Documents and Settings\User\Local Settings\Application Data\housecall.guid.cache
[2011/05/15 18:37:28 | 000,580,608 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\User\My Documents\OTL.exe
[2011/05/15 18:23:16 | 115,146,070 | ---- | M] () -- C:\WINDOWS\System32\drivers\AVG\incavi.avm
[2011/05/15 18:21:20 | 000,000,144 | ---- | M] () -- C:\Documents and Settings\All Users\Application Data\~18865956r
[2011/05/15 18:21:20 | 000,000,120 | ---- | M] () -- C:\Documents and Settings\All Users\Application Data\~18865956
[2011/05/15 18:20:28 | 000,001,729 | ---- | M] () -- C:\Documents and Settings\All Users\Desktop\Adobe Reader 9.lnk
[2011/05/14 23:46:17 | 000,000,392 | ---- | M] () -- C:\Documents and Settings\All Users\Application Data\18865956
[2011/05/14 23:42:54 | 000,000,819 | -H-- | M] () -- C:\Documents and Settings\User\Desktop\Windows XP Recovery.lnk
[2011/05/13 23:16:01 | 000,000,284 | ---- | M] () -- C:\WINDOWS\tasks\AppleSoftwareUpdate.job
[2011/05/12 07:14:19 | 000,002,429 | -H-- | M] () -- C:\Documents and Settings\User\Desktop\WordPerfect.lnk
[2011/04/30 17:57:34 | 000,175,134 | ---- | M] () -- C:\WINDOWS\System32\drivers\AVG\iavichjg.avm
[2011/04/29 17:51:55 | 000,000,129 | -H-- | M] () -- C:\Documents and Settings\User\Application Data\RSBot_Accounts.ini
[4 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]
[3 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]
[1 C:\Documents and Settings\User\My Documents\*.tmp files -> C:\Documents and Settings\User\My Documents\*.tmp -> ]

========== Files Created - No Company Name ==========

[2011/05/15 19:36:18 | 000,000,104 | ---- | C] () -- C:\Documents and Settings\User\Desktop\Shortcut to My Network Places.lnk
[2011/05/15 19:36:17 | 000,000,104 | ---- | C] () -- C:\Documents and Settings\User\Desktop\Shortcut to My Computer.lnk
[2011/05/15 19:36:13 | 000,000,338 | ---- | C] () -- C:\Documents and Settings\User\Desktop\Shortcut to My Documents.lnk
[2011/05/15 19:31:12 | 000,102,400 | ---- | C] () -- C:\WINDOWS\RegBootClean.exe
[2011/05/15 19:30:38 | 000,352,712 | ---- | C] () -- C:\Documents and Settings\User\Local Settings\Application Data\census.cache
[2011/05/15 19:28:59 | 000,158,850 | ---- | C] () -- C:\Documents and Settings\User\Local Settings\Application Data\ars.cache
[2011/05/15 19:17:18 | 000,000,740 | ---- | C] () -- C:\Documents and Settings\User\Desktop\Eusing Free Registry Cleaner.lnk
[2011/05/15 19:09:43 | 000,001,982 | ---- | C] () -- C:\Documents and Settings\User\Desktop\HiJackThis.lnk
[2011/05/15 19:07:52 | 000,000,036 | ---- | C] () -- C:\Documents and Settings\User\Local Settings\Application Data\housecall.guid.cache
[2011/05/15 18:20:28 | 000,002,347 | ---- | C] () -- C:\Documents and Settings\All Users\Start Menu\Programs\Adobe Reader 9.lnk
[2011/05/15 18:20:28 | 000,001,729 | ---- | C] () -- C:\Documents and Settings\All Users\Desktop\Adobe Reader 9.lnk
[2011/05/14 23:44:42 | 000,000,144 | ---- | C] () -- C:\Documents and Settings\All Users\Application Data\~18865956r
[2011/05/14 23:44:42 | 000,000,120 | ---- | C] () -- C:\Documents and Settings\All Users\Application Data\~18865956
[2011/05/14 23:42:54 | 000,000,819 | -H-- | C] () -- C:\Documents and Settings\User\Desktop\Windows XP Recovery.lnk
[2011/05/14 23:42:41 | 000,000,392 | ---- | C] () -- C:\Documents and Settings\All Users\Application Data\18865956
[2011/04/18 15:37:48 | 000,000,129 | -H-- | C] () -- C:\Documents and Settings\User\Application Data\RSBot_Accounts.ini
[2010/08/28 00:32:40 | 000,000,000 | ---- | C] () -- C:\WINDOWS\Textart.INI
[2010/07/18 18:44:02 | 000,000,848 | -HS- | C] () -- C:\WINDOWS\System32\KGyGaAvL.sys
[2010/03/17 00:05:11 | 000,061,678 | -H-- | C] () -- C:\Documents and Settings\User\Application Data\PFP120JPR.{PB
[2010/03/17 00:05:11 | 000,012,358 | -H-- | C] () -- C:\Documents and Settings\User\Application Data\PFP120JCM.{PB
[2010/02/12 22:24:20 | 000,000,000 | -H-- | C] () -- C:\Documents and Settings\User\Local Settings\Application Data\prvlcl.dat
[2010/02/10 16:15:56 | 000,000,000 | ---- | C] () -- C:\WINDOWS\nsreg.dat
[2009/10/01 14:05:19 | 000,002,048 | --S- | C] () -- C:\WINDOWS\bootstat.dat
[2009/10/01 13:59:03 | 000,021,640 | ---- | C] () -- C:\WINDOWS\System32\emptyregdb.dat
[2009/10/01 11:22:14 | 000,126,976 | ---- | C] () -- C:\WINDOWS\System32\e1000msg.dll
[2009/10/01 06:47:06 | 000,004,161 | ---- | C] () -- C:\WINDOWS\ODBCINST.INI
[2009/10/01 06:45:46 | 000,386,408 | ---- | C] () -- C:\WINDOWS\System32\FNTCACHE.DAT
[2005/03/21 21:48:05 | 013,107,200 | ---- | C] () -- C:\WINDOWS\System32\oembios.bin
[2005/03/21 21:48:05 | 000,004,627 | ---- | C] () -- C:\WINDOWS\System32\oembios.dat
[2004/08/04 08:00:00 | 000,673,088 | ---- | C] () -- C:\WINDOWS\System32\mlang.dat
[2004/08/04 08:00:00 | 000,435,260 | ---- | C] () -- C:\WINDOWS\System32\perfh009.dat
[2004/08/04 08:00:00 | 000,272,128 | ---- | C] () -- C:\WINDOWS\System32\perfi009.dat
[2004/08/04 08:00:00 | 000,218,003 | ---- | C] () -- C:\WINDOWS\System32\dssec.dat
[2004/08/04 08:00:00 | 000,068,156 | ---- | C] () -- C:\WINDOWS\System32\perfc009.dat
[2004/08/04 08:00:00 | 000,046,258 | ---- | C] () -- C:\WINDOWS\System32\mib.bin
[2004/08/04 08:00:00 | 000,028,626 | ---- | C] () -- C:\WINDOWS\System32\perfd009.dat
[2004/08/04 08:00:00 | 000,004,569 | ---- | C] () -- C:\WINDOWS\System32\secupd.dat
[2004/08/04 08:00:00 | 000,001,804 | ---- | C] () -- C:\WINDOWS\System32\dcache.bin
[2004/08/04 08:00:00 | 000,000,741 | ---- | C] () -- C:\WINDOWS\System32\noise.dat

========== LOP Check ==========

[2009/10/29 17:11:28 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\ashampoo
[2010/11/30 12:02:52 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\AVG Security Toolbar
[2010/10/24 14:55:57 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\AVG10
[2010/10/23 18:02:35 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\avg9
[2011/01/31 21:30:08 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Citrix
[2010/10/24 14:54:50 | 000,000,000 | -H-D | M] -- C:\Documents and Settings\All Users\Application Data\Common Files
[2011/05/11 22:16:01 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\MFAData
[2010/02/12 07:52:24 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\Temp
[2010/05/01 12:59:46 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
[2010/02/10 22:19:46 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\{755AC846-7372-4AC8-8550-C52491DAA8BD}
[2009/10/29 17:12:30 | 000,000,000 | -H-D | M] -- C:\Documents and Settings\User\Application Data\Ashampoo
[2010/10/24 15:25:57 | 000,000,000 | -H-D | M] -- C:\Documents and Settings\User\Application Data\AVG10
[2011/03/23 09:06:22 | 000,000,000 | -H-D | M] -- C:\Documents and Settings\User\Application Data\Catalina Marketing Corp
[2010/02/12 01:21:41 | 000,000,000 | -H-D | M] -- C:\Documents and Settings\User\Application Data\ICAClient
[2011/05/14 23:40:01 | 000,000,000 | -H-D | M] -- C:\Documents and Settings\User\Application Data\LimeWire
[2010/03/02 23:23:58 | 000,000,000 | -H-D | M] -- C:\Documents and Settings\User\Application Data\MSNInstaller
[2010/04/13 09:55:08 | 000,000,000 | -H-D | M] -- C:\Documents and Settings\User\Application Data\OpenOffice.org

========== Purity Check ==========

< End of report >

Any help is appreciated.

#2
RKinner

Posted 15 May 2011 - 09:53 PM

Malware Expert

Expert
23,732 posts

Copy the text in the code box by highlighting and Ctrl + c

:OTL
[2010/10/14 11:02:21 | 000,000,000 | ---D | M] (Java Console) -- C:\Program Files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
[2011/05/15 18:56:50 | 000,000,000 | ---D | M] (Java Console) -- C:\Program Files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
FF - prefs.js..extensions.enabledItems: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}:6.0.21
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_24)
O16 - DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Reg Error: Key error.)
O16 - DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_24)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_24)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.ad...Plus/1.6/gp.cab (Reg Error: Key error.)
[2011/05/14 23:44:42 | 000,000,144 | ---- | C] () -- C:\Documents and Settings\All Users\Application Data\~18865956r
[2011/05/14 23:44:42 | 000,000,120 | ---- | C] () -- C:\Documents and Settings\All Users\Application Data\~18865956
[2011/05/14 23:42:54 | 000,000,819 | -H-- | C] () -- C:\Documents and Settings\User\Desktop\Windows XP Recovery.lnk
[2011/05/14 23:42:41 | 000,000,392 | ---- | C] () -- C:\Documents and Settings\All Users\Application Data\18865956

    
:Commands
[purity]
[emptytemp]
[Reboot]

then run OTL and Under the Custom Scans/Fixes box at the bottom, paste (ctrl +v) the text. Verify that you got it all and Then click the Run Fix button at the top
Let the program run unhindered, OTL will reboot the PC when it is done. Save the log and copy and paste it to a reply.

Open OTL again and select either the Use SafeList or All option in the Extra Registry group then the Run Scan button. Post the two logs it produces in your next reply.

Malwarebytes' Anti-Malware
:!: If you have a previous version of MalwareBytes', remove it via Add or Remove Programs and download a fresh copy. :!:

http://www.malwarebytes.org/mbam.php

SAVE Malwarebytes' Anti-Malware to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.

* Be sure that everything is checked, and click Remove Selected.

* When completed, a log will open in Notepad. Please save it to a convenient location.
* The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
* Post that log back here.

Download aswMBR.exe ( 511KB ) to your desktop.

Double click the aswMBR.exe to run it

Click the "Scan" button to start scan
Posted Image

On completion of the scan (Note if the Fix button is enabled and tell me) click save log, save it to your desktop and post in your next reply
Posted Image

Download and Save unhide.exe from http://download.blee...nler/unhide.exe

Run it and it should bring back most of your missing items.

Ron

#3
Thegotoguy

Posted 18 May 2011 - 03:31 PM

New Member

Topic Starter
Member
3 posts

I attempted to run the OTL fix, I immediately got an error that it couldn't create object c:\documents and settings\usuer\application data\mozilla\fire fox\profiles\j4cno02b.default\prefs.js

OTL then froze with the stats processing FF=prefs.js..extension.enableditems:{CAFEEFAC-0016-0000-0021-ABCDEFFEDBCA}:6.0.21

Shall I proceed with the rest of the steps and ignore the OTL fix, or try something else first?

#4
RKinner

Posted 18 May 2011 - 06:26 PM

Malware Expert

Expert
23,732 posts

Running the last program I asked you to run first instead of last might be a good idea: unhide.exe

I'm not sure why OTL failed but go ahead and try the others then go back and give OTL a try again. (Closing Firefox before running OTL might help.)

Ron

#5
Thegotoguy

Posted 19 May 2011 - 05:26 AM

New Member

Topic Starter
Member
3 posts

Okay, I got through all of that. All of the program icons appear to be back to normal. All of the logs are attached. On the MBR, yes, the fix button was enabled.

Attached Files

mbam-log-2011-05-19 (07-17-35).txt 7.06KB 93 downloads
OTL Log.txt 11.01KB 115 downloads
OTL.Txt 50.98KB 86 downloads
OTL Extras.Txt 46.62KB 317 downloads
aswMBR.txt 1.33KB 80 downloads

#6
RKinner

Posted 19 May 2011 - 07:55 AM

Malware Expert

Expert
23,732 posts

We need to clean up System Restore. Follow Jim's procedure here:
http://aumha.net/vie...581099691bf108f

You can uninstall or delete any tools we had you download and their logs.

To hide hidden files again:

XP

# Close all programs so that you are at your desktop.
# Double-click on the My Computer icon.
# Select the Tools menu and click Folder Options.
# After the new window appears select the View tab.
# Uncheck the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the 'Hide protected operating system files (recommended)' option.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and shutdown My Computer.

You do not have the latest Java (Java™ 6 Update 25). Get the latest at:

http://javadl.sun.co...?BundleId=41723

Save it to your PC then close all browsers and install it.

Once you install it, go into Control Panel, Add/Remove Software and remove any old versions (which may call themselves: Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, J2RE, J2SE)
I see:
Java™ 6 Update 3
and
Java™ 6 Update 24 which is new enough that it should be removed automatically.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat. Adobe is fond of foisting GetPlus on you. You can let them install it and then afterwards, go into Control Panel, Add/Remove Software and remove it. It probably doesn't hurt to leave it but I don't see the need for it and it has caused problems in the past.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

I recommend you install the free WinPatrol from http://www.winpatrol.com/download.html

It's a small program that will sit in your systray and warn you if something tries to make changes to your system.

If you use USB drives you might want to install Autorun Eater v2.5.
http://download.cnet...4-10752777.html
Another small program which will stay resident and prevent an infected USB drive from infecting your PC.

If you use Firefox then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: Adhttp://simple-adblock.com/

If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox. It seems to work best if you reboot right after running it. You can run it any time that Firefox seems slow.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.

If you install the MVP Hosts file:
http://www.mvps.org/...p2002/hosts.htm
it will keep you from going to most bad sites. You do not need Spybot's Immunize which does the same thing.

If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.

Ron