[TastyJacks]

Hi guys, I have an audio driver problem.

I am currently running Microsoft Business Vista 32bit on my Hp Probook 4710s.

My sound isn't working right now because windows keeps installing the wrong driver. When I disable it and try to install the driver from the HP site it says its not suitable for my hardware.

The one windows keeps trying to install is the is for a Digital Output Device (DMI) High Definition Audio Device.

Any ideas on how to fix?

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No sounds comes from my speakers or my 3.5mm audio jack. I can't test for HDMI sound.

[TastyJacks]

No sounds comes from my speakers or my 3.5mm audio jack. I can't test for HDMI sound.

[rshaffer61]

Make and model of your system please.
Please Go to

1: START and the click on RUN
2: Type in devmgmt.msc
3: Click Enter


To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply

[TastyJacks]

I must have been in device manager 100s of time trying to fix this.

I do not have a hi definition sound card.

[rshaffer61]

According to HERE yes you do. Look in the Expansion Features under AUDIO.
High Definition Audio

OK then I need to see what the Audio Properties show as your default audio device.
Go to Start and then to Control Panel
Right click on the Sound or Audio Devices and then click on Properties
At the top of the window click on Audio and what does it say for Default Audio Device?
Click on Playback and same information?

[TastyJacks]

Right clicking on sound does not give me a properties option. It only has option or create shortcut.

My playback device says Digital Output Device (HDMI)

Thanks for you help so far! When I play music, on the bottom right where there is the sound icon, the sound mixer suggests there is sound being played. I just can't hear it even at maximum volume.

[rshaffer61]

Check speaker connection to back of system
Check volume control in windows by doing the following:
Go to Start and The Run
Type in sndvol32.exe and press Enter
Make sure Master Volume is not muted and turned up
Check Cd Player volume is not muted and turned up

[TastyJacks]

Computer cannot find the file...

It's a laptop so there's really no connections to the internal speakers. The 3.5mm jack produces no sound either.

[rshaffer61]

What about the rest of the instructions?

[TastyJacks]

I don't know how to access them. I assumed they were with exe file... I'll try now.

[TastyJacks]

Hmm, I'm not sure about master volume and CD player but this is a picture of my audio mixer.


Now I was playing music through my window's media player. The bar for windows media player was not moving at all, even though the device was moving constantly up and down... Should the bar for window's media player be also moving up and down?

[TastyJacks]

I fixed it! I had updated my BIOS recently and when I updated it had disabled the sound for some reason ==

Thanks for your help rshaffer!

[rshaffer61]

Sorry haven't been able to get back as quick [bleep] I like. I glad too see you got it resolved. Checking the bios would have been the next step and you beat me too the step.
Congratulations TastyJacks. for a successful resolution for your issue.

I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed us to assist you with your issue and for your patience.
Thank you for choosing GeeksToGo for help.
This issue now appears to be resolved.


If other members are reading this and have a similar problem please begin a New Topic and someone will assist you as soon as possible

[tgilmart]

I know this may be late for you but it might helps others. The Audio sound needs to be enabled in BIOS. Press F10 on boot to enter the BIOS screen. Find the Audio and click to enable.