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stumped


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#1
leon phelps

leon phelps

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Hello,

Have a laptop with viruses and malware. Still has XP SP2 on it and I know part of the process is that I NEED SP3 on the laptop.

When I try to run SP3 I get an error about volsnap.sys being used by another application. No BSOD, just the error. I have process explorer and am unsure how to locate the program using the file to disable or kill the process.

I have run malwarebytes three times and am clean. I have run Avast in boot mode twice and am clean. I made sure I do not have a proxy server. Google does still redirect and I have installed both chrome and mozilla to see if a fresh browser install would help me.

I have run OTL with the script on the rootkit page and it worked fine, took a while though.

I have downloaded tdsskill from kaspersky but when I click on the file on the desktop, it does not run.

Thanks for any guidance.
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#2
Dakeyras

Dakeyras

    Anti-Malware Mammoth

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Hi. :)

Do you still require assistance? If so please run the below scan for myself and we will go from there, thank you.

  • Please download this tool from Microsoft.
  • Double click on MGADiag.exe to run it.
  • Click Continue.
  • The program will run. It takes a while to finish the diagnosis, please be patient.
  • Once done, click on Copy.
  • Open Notepad and paste the contents in. Save this file and post it in your next reply.

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#3
leon phelps

leon phelps

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I went and installed the newest Kaspersky virus removal tool then lost my complete O/S.

Thanks for the help though.
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#4
Dakeyras

Dakeyras

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Fair play and you're welcome. Am I too take it then you do not require any further assistance on my behalf?
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#5
leon phelps

leon phelps

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no assistance needed. thanks for the reply. :)
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#6
Dakeyras

Dakeyras

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OK. :)

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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