Have a laptop with viruses and malware. Still has XP SP2 on it and I know part of the process is that I NEED SP3 on the laptop.
When I try to run SP3 I get an error about volsnap.sys being used by another application. No BSOD, just the error. I have process explorer and am unsure how to locate the program using the file to disable or kill the process.
I have run malwarebytes three times and am clean. I have run Avast in boot mode twice and am clean. I made sure I do not have a proxy server. Google does still redirect and I have installed both chrome and mozilla to see if a fresh browser install would help me.
I have run OTL with the script on the rootkit page and it worked fine, took a while though.
I have downloaded tdsskill from kaspersky but when I click on the file on the desktop, it does not run.
Thanks for any guidance.