In the task manager I tried to "end process" but was informed that I couldn't do that. It wouldn't stop. I tried doing that through the "Services" control panel as well (found under "administrative tools"), but it still wouldn't work. Then I tried to disable it so it would not start up next time we started the computer, but found that it was already set to "Disable" in the "Services" control. It still starts up and refuses to quit whenever the computer is turned on. How can I remove this pesky processor-hog? Any help would be greatly appreciated! Thank you in advance!