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Windows explorer has encountered problem needs to close


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#1
Pokerj

Pokerj

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Lost my desktop and unable to access many programs. I entered thru task manager and used browse to activate some programs. downloaded Malbyte and ran quick scan and loceated 3 infections in registry and deleted them. Ran full scan nothing found. Keep encountering error message Windows has encountered a problem and needs to close Error message is in Topic Description. Some programs can open thru Task Manager but others such as Word cannot open. Can open HP photo gallery. I can insert CD and open thru Task Manager. I have Windows XP and it seewms any program within Windows cannot open. How do I correct this? I am not at expert level so I struggle through using Task Manager for on line service but need access to text documents in Word program. Would appreciate any assistance.
Following is the error message as best as I could encode it.

Windows explorer has encountered problem needs to close

Explorer.exe appVer6.0.2900.5512 ModnameDeskBar.DLL Mod. Ver. 2.0.0.12 offset
0000608|

Thanks,
Joe V.
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#2
Pokerj

Pokerj

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Following is an update on my problem. I used several Malware programs and nothing worked. As mentioned I had to do everything thru Task Manager so at times it was difficult. I finally decided to remove certain Programs and reinstall them. Since AOL is usually a big culprit I started there. It turns out the Darkbar.DLL is one their programs used with IE. I got mislead because the error was Explorer.exe so I thought it was within Windows and was looking in the wrong place. Once I reinstalled AOl things went back to normal. TotalPC Health was not helpful and very difficult to contact for live chat unless you paid. I will file for refund. Hope this helps someone in the future.
Pokerj
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