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Video playback distorted


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#1
Jnita

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Hello everyone,

Hope I can get some assistance as I have tried everything my minimal experience have allowed... and quite frankly my husband is driving me batty ... so please for my sanity :) , can you please assist me.

On playback some of the video playback and sound is distorted and slowed up.
The songs affected are different formats ... mpg,avi,mp4 ... so i assume that it is not subjected to just one format.
Also have tried different players WMP, Winamp, VLC, Nero ,the results are the same.
I have tried some clean up with CCleaner, Mbam (no threats) ... unfortunately I have used the CCleaner's registry function (reading in the forum that i shouldn't) .. although the first time i did this cleanup, it seemed to have worked and the few effected songs played perfect. I have also updated the codec package for XP.
Now it is back again ... and I am sitting with my hands in my hair.
I have tried, on my husbands idea to uninstall WMP, and have since reinstalled WMP11.

Any help and assistance will be greatly appreciated.
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#2
Rediah

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Hi Jnita:

You may give Microsoft Fix it a shot

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#3
phillpower2

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Hi Jnita
You need to provide information about your computer, this includes is it
a laptop or desktop, is it a custom build or brand name such as Dell or HP
and if it is provide the model name or series number, motherboard , PSU
and any add on card details would also help others to help you better.
You can use Speccy to find most of this information with the exception of
the PSU http://www.piriform.com/speccy post a screenshot with your next reply;

To do a screenshot please click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop

Once we have this information we can make some suggestions for you and hopefully resolve the issue.
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#4
Jnita

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Hello phillpower
thanks for your assistance and willingness to help me again.
I have a desktop, it was custom build from my pro shop
here is the screenshot you asked for.
ps. sorry for the delay in answer, but we had a local election and i was deployed and not at home.

Attached Thumbnails

  • untitled.JPG

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#5
Jnita

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Hello Rediah,
thanks for the link, am running a couple of fixits ... we report back with an update
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#6
phillpower2

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Hi Jnita
At your previous topic http://www.geekstogo...25#entry2000525
in post #7 I suggested you try swapping from the add on video card port to the MBs video port, have you or can you try this! I also suggested that the PSU could be the culprit so this needs to be checked.
Also at your previous topic in post #11 I suggested you download Speedfan http://www.almico.com/sfdownload.php to check your temps, can you do this now so that your voltages can be checked and your temps compared to the Speccy readings you provided earlier at this topic.
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#7
Jnita

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Speedfan image attached
I have swopped the video output, same problem .. i have not blown out my tower yet( :) ) ... to busy with this election duties, will get to it i suppose by next weekend ..
I have run one of the codec fixit form windows, it found interference with some of the other players codec'es ... i elected to uninstall them.
the files now don't open in any of the palyers and the mpeg4 files only play audio.
i have downloaded
1. ffdshow mpeg4 at http://www.codecs.co...oad/FFDShow.htm
2. codec pack all in 1 at http://www.codecs.co...ck_All_in_1.htm
3. xp codec pack (same site ... although this is a redownlaod as i had this installed already)

should i got ahead and install all of the above?

EDIT: why does speedfan show so many fans, but only one is running?

Attached Thumbnails

  • MWSnap591 2011-05-22, 15_20_06.jpg

Edited by Jnita, 22 May 2011 - 07:31 AM.

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#8
phillpower2

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Voltages look ok but the temp of the video chip looks a concern, especially as it is not
under load, add playing a video into the equation and the card will get hotter.
I only see one fan reading in your screenshot, have you checked that the internal fan/s
are working.
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#9
Jnita

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Is it suppose to read
the psu extract fan?
the video card's fan?
the cpu fan?

other than these, i have only 1 fan

PSU=power supply unit ...? correct?
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#10
Jnita

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i have opened her up ... and guess what ... the fan was not running (EDIT:checked the others, they are all running)... took a slight tap and there she went ... have to get to the blowout soon though, really looks like a nightmare in there ...

do you think i should go ahead and install those codec packages?

Edited by Jnita, 22 May 2011 - 07:54 AM.

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#11
phillpower2

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Speedfan will read any fan that has a sensor on the MB, a MB may have 3 fans attached to it but only 2 may have sensors.

Is it suppose to read
the psu extract fan? No
the video card's fan? No There is software available for this.
the cpu fan? Yes
You say you only have one other case fan, it should also read this so it is worth checking that it is working, if there is another fan header on the MB try connecting the fan to that if it is not working (Point proven by your latest post I think)

do you think i should go ahead and install those codec packages?

I would resolve one issue at a time and the 1st one should be cleaning your case, it is highly likely that the heat trapping dust is causing the audio and video chips amongst other things to overheat, do this and all may be resolved.
Can you post a fresh Speedfan screenshot so we can see the updated reading/s.
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#12
Jnita

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not much difference though

I have to promise myself now that as soon as i can to go and clean this tower.
my husband is not going to be happy that none of his mpeg4 file are playing the video now ... guess i better start running :)

EDIT: I only have 1 case fan
EDIT#2: does system restore, restore codec'es .. like the one's i uninstalled with the fixit from windows microsoft?

Attached Thumbnails

  • MWSnap592 2011-05-22, 16_11_21.jpg

Edited by Jnita, 22 May 2011 - 08:21 AM.

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#13
phillpower2

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Still only 1 fan reading and there should be at least 2.
Video card is still at the same temperature.
Both suggest that the case fan is faulty and not working again, possibly a loose or dirty connection.
Worth mentioning is the limited 256MB of memory the video card has, not great for playing demanding videos.
Couple of suggestions for your video card;
1: Download Riva Tuner @ http://www.freewaref...gram_13538.html facilities here include options for controlling the fan on the video card.
2: Stress test the video card using Furmark http://www.ozone3d.net/benchmarks/fur/ do not be tempted to use anything else on offer there.
I will do some research on your MB to see how many fan headers are available.
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#14
Jnita

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Thank you for your assistance. :)
Will check back in a couple of hours.
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#15
phillpower2

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Ok, I will wait for your update after you have tried the suggestions.
The MB manual available to download @ http://www.gigabyte....spx?pid=2693#ov shows only 1 system fan header + the CPU fan header, once your case is cleaned out, if at all possible I suggest you fit an additional case fan, the type that runs directly from your PSU, I will find an example for you to consider.

EDIT: .jpeg added.

Edited by phillpower2, 22 May 2011 - 09:01 AM.

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