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Suspected Malware Infection


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#16
Dakeyras

Dakeyras

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Hi. :)

The problem no longer occurs!!!!

Good!

Thank you so much for all your assistance!

You're most welcome, we are not quite out of the woods just yet so to speak...just a few more tasks and a final check too complete as follows.

New Adobe Reader Installation:

  • Go here and click on AdbeRdr1001_en_US.exe to download the latest version of Adobe Reader.
  • Save this file to your desktop and run it to install the latest version of Adobe Reader.
  • After the new Reader is installed, Open Adobe Reader X. (Right click and Run as administrator in with Windows 7)
  • OK the license.
  • Click on Edit and select Preferences.
  • On the Left, click on the Javascript category and Uncheck Enable Acrobat Javascript.
  • Click on the Security (Enhanced) category and Uncheck Automatically trust sites from my Win OS security zones.
  • Click on the Trust Manager category and Uncheck Allow opening of non-PDF file attachments with external applications.
  • Click the OK button
TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Right-click TFC.exe and select Run as Administrator to run the program.
  • Click the Start button in the bottom left of TFC
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It should not take longer than a couple of minutes , and may only take a few seconds. Only if needed will you be prompted to reboot.

ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Windows 7 users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

  • Please go here to run the scan...Click on Scan Now

    Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.
    All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

  • Select the option YES, I accept the Terms of Use then click on: Posted Image
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Now click on: Posted Image
  • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
  • When completed the Online Scan will begin automatically.
  • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
  • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
  • Now click on: Posted Image
  • Use notepad to open the logfile located at C:\Program Files (x86)/ESET/ESET Online Scanner\log.txt.
  • Copy and paste that log as a reply to this topic.
Note: Do not forget to re-enable your Anti-Virus application after running the above scan!

When completed the above, please post back the following in the order asked for:

  • How is your computer performing now, any further symptoms and or problems encountered?
  • Eset Log.

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#17
Dakeyras

Dakeyras

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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#18
Dakeyras

Dakeyras

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Re-opened at OP's request.
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#19
rippit

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Thanks Dakeyras.

Attached File  log.txt   1.2KB   117 downloads
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#20
Dakeyras

Dakeyras

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Hi. :)

Custom OTL Script:

  • Right-click OTL.exe and select Run as Administrator to start the program.
  • Copy the lines from the quote-box(do not include the word quote) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

:Files
C:\New folder\InternationalPrimoPDF.exe
C:\New folder\setup.exe
C:\temp\FreeYouTubeDownloaderSetup.exe

:Commands
[EmptyTemp]

  • Return to OTL, right-click in the Custom Scans/Fixes window (under the cyan bar) and choose Paste.
  • Then click the red Run Fix button.
  • Let the program run unhindered.
  • If OTL asks to reboot your computer, allow it to do so. The report should appear in Notepad after the reboot.
Note: The logfile can also be located C: >> _OTL >> MovedFiles >> DD/DD/DD TT/TT.txt <-- denotes date/time log created.

When completed the above, please post back the following in the order asked for:

  • How is your computer performing now, any further symptoms and or problems encountered?
  • OTL Log from the Custom Script.

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#21
rippit

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Attached File  06022011_050248.log   5.35KB   113 downloads

Hi Dakeyras.

My computer appears to be running fine.
Would I need to uninstall those apps that have caused the latest issue?
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#22
Dakeyras

Dakeyras

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Hi. :)

Aye it would be prudent to do so, let me know when you have and or if any problems encountered. Then we will removal all tools used during the Malware Removal process and I will provide some advice about online safety.
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#23
rippit

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Hi Dakeyras,
Uninstalled PrimoPDF, Freeyoutubedownloader didnt exist and was removed from my CP programs list, and I forgot what app the "setup.exe" file led to.

No obvious issues encountered.

:)
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#24
Dakeyras

Dakeyras

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Hi. :)

Congratulations your computer appears to be malware free!

Now I have some tasks for your good self to carry out as part of a clean up process and some advice about online safety.

Importance of Regular System Maintenance:

I advice you read both of the below listed topics as this will go a long way to keeping your Computer performing well.

Help! My computer is slow!

Also so is this:

What to do if your Computer is running slowly

Uninstall ComboFix:

  • Click on Start(Windows 7 Orb) >> Run... <-- Or depress the Windows key and R together to bring up the Run box.
  • Now type in ComboFix /Uninstall into the and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • Posted Image
Clean up with OTL:

  • Right-click OTL and select Run as Administrator to start the program.
  • Close all other programs apart from OTL as this step will require a reboot.
  • On the OTL main screen, depress the CleanUp button.
  • Say Yes to the prompt and then allow the program to reboot your computer.
The above process should clean up and remove the vast majority of scanners used and logs created etc.

Any left over merely delete yourself and empty the Recycle Bin.

Now some advice for on-line safety:

Malwarebyte's Anti-Malware:

This is a excellent application and I advise you keep this installed. Check for updates and run a scan once at least once per week.

Other installed security software:

Your presently installed security application, Kaspersky Internet Security automatically checks for updates and downloads/installs them with every system reboot and or periodically if the machine is left running providing a internet connection is active.

I advise you also run a complete scan with this also at least once per week.

Erunt:

Emergency Recovery Utility NT, I advice you keep this installed as a means to keep a complete backup of your registry and restore it when needed.

Myself I would actually create a new back up once per week as this along with System Restore may prove to be invaluable if something unforeseen occurs!

Keep your system updated:

Microsoft releases patches for Windows and other products regularly:

  • Click on Start(Windows 7 Orb) >> All Programs >> Windows Update.
  • In the navigation pane, click Check for updates.
  • After Windows Update has finished checking for updates, click View available updates.
  • Click to select the check box for any found, then click Install.
  • When completed Reboot(restart) your computer if not prompted to do so.
Update Interent Explorer:

IE8 has been superseded by IE9, I strongly advise you download and install the new browser from here. This will increase overall security whist browsing online.

Be careful when opening attachments and downloading files:

Never open email attachments, not even if they are from someone you know. If you need to open them, scan them with your antivirus program before opening.
Never open emails from unknown senders.
Beware of emails that warn about viruses that are spreading, especially those from antivirus vendors. These email addresses can be easily spoofed. Check the antivirus vendor websites to be sure.
Be careful of what you download. Only download files from known sources. Also, avoid cracked programs. If you need a particular program that costs too much for you, try finding free alternatives on Sourceforge or Pricelessware.

Stop malicious scripts:

Windows by default allow scripts (which is VBScript and JavaScript) to run and some of these scripts are malicious. Use Noscript by Symantec or Script Defender by AnalogX to handle these scripts.

Avoid Peer to Peer software:

P2P may be a great way to get lots of seemingly freeware, but it is a great way to get infected as well. There's no way to tell if the file being shared is infected. Worse still, some worms spread via P2P networks, infecting you as well. My advice is avoid these types of software applications.

Hosts File:

A Hosts file is like a phone book. You look up someone's name in the phone book before calling him/her. Similarly, your computer will look up the website's IP address before you can view the website.

Hosts file will replace your current Hosts file with another one containing well-known advertisement sites, spyware sites and other bad sites. This new Hosts file will protect you by re-directing these bad sites to 127.0.0.1.

Here are some Hosts files:

Only use one of the above!

Install WinPatrol:

WinPatrol alerts you about possible system hijacks, malware attacks and critical changes made to your computer without your permission.

Download it from here.

You can find information about how WinPatrol works here.

Next:

This is a very helpful/useful set of advice from Microsoft: Microsoft Safety & Security Center

Any questions? Feel free to ask, if not stay safe!
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#25
rippit

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Dakeyras,
Thanks again for all your help and advice.
It is really appreciated, and very commendable that people such as yourself are willing to share their time and expertise to help other internet users.

Have a great weekend!
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#26
Dakeyras

Dakeyras

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You're most welcome and thank you for the kind words also! :)
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#27
Dakeyras

Dakeyras

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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