i was hoping if i could get any help to fix this problem
my OS is windows vista home edition and so far as i know there are some services that have been disabled and due to that im having these problems, one of this is the diagnostics policy service which the windows detected as the main reason for not having the connection. i tried turning this on but for some reason i keep on getting this:
"Windows could not start the Diagnostics Policy Service service on Local Computer.
Error 5: Access is denied."
it also applies on other services that are disabled which i think is also the reason im having a problem on the firewall.
i have tried to run anti virus and anti spyware programs but nothing have changed.
then i thought of restoring it to an earlier state but it appears that the past restore points have been deleted therefore im unable to restore it.
im hoping that this problem could be fixed without resorting to recovering to its factory setting, so that i wouldnt lose all the files i have.
if there would be any other information that would be needed i could provide it with proper instructuions.
thank you for the time and effort in advance.