[mhedge]

Please help to remove Windows Vista Recovery Virus.

[maliprog]

Hello mhedge and welcome to G2G!

My nick is maliprog and I'll will be your technical support on this issue. Before we start please read my notes carefully:

NOTE:

• Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
  
• Absence of symptoms does not always mean the computer is clean
  
• Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
  
• Please DO NOT run any scans or fix on your own without my direction.
  
• Please read all of my response through at least once before attempting to follow the procedures described.
  
• If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
  
• Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply.
  
• You must reply within 3 days or your topic will be closed

Step 1

We need to disable malware processes on your system first

• Download TheKiller to your Desktop
  
• Note that TheKiller is renamed as explorer.exe
  
• Run it by double click
  
• Press OK button after program finish
  
• Do not restart your system after this step

NOTE: If malware blocks TheKiller from running please try to run it several more times

Step 2

Download OTL to your Desktop

• Double click on the icon to run it (If running Vista or Windows 7, right click on it and select "Run as an Administrator")
  . Make sure all other windows are closed and to let it run uninterrupted.
  
  
• Under the Custom Scan box paste this in

netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
%systemroot%\*. /mp /s
hklm\software\clients\startmenuinternet|command /rs
hklm\software\clients\startmenuinternet|command /64 /rs
CREATERESTOREPOINT

• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them if you need to start a new topic.

Step 3

Please don't forget to include these items in your reply:

• OTL log
  
• OTL Extras log

It would be helpful if you could post each log in separate post

[maliprog]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.