I have a very strange issue - a friend of mine has 3 wireless printers installed at home and used to have a BT home Hub 2.0. They all connected wirelessly without issue and he could print from any computer in the house with the software on.
Last week he had BT infinity fitted and a new home hub supplied.....he then found he could not connect to his printers and asked me to take a look......I firstly uninstalled all his printer software and went through the installation process again. While all 3 printers are wireless, 2 connect independantly (via printer console) and one needs to be connected to the computer to undertake wireless conection and set up.
I installed the 2 printers that could connect wirelessly withouth needing to connect to the PC - I checked the home hub settings and both printers can be seen as connected. I then installed the software to the computer and when they were trying to "find printer" on the "connect wirelessly" page - it kept saying that it could not find the printer or it could not connect to the printer.
I thoguht it may be the computer with the issue so I tried on 2 other computers including my own windows 7 laptop, but while I could see the printer as connected while on the home hub page, I was unable to access the printer when setting up.
I spoke to the head of the infinity project down here, but was not surprised to get the old you have to pay fo rtechnical help -so they supply services which screw up an established set up and then charge the earth to correct an issue of their making - in fact i spent 30 minutes with a technical guy who admitted he did not know the settings for the router and told me to try and switch off the firewall on the router! - I did, it did not work so I swtiched it back on!
I suspect it is a simple setting issue and wondered if anyone here had an idea before BT rip someone else off???
Thanks in advance