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No sound..grr


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#1
Neeruam12

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Okay, this is what I'm working with not sure if it matters but:


Dell OptiPlex GX270
Intel Springdale-G i865G-MB
1536 MB (DDR SDRAM)-mem
Phoenix (09/29/04)-bios

Part 1:
Got this computer for free.She's an old girl but we put in XP, new hardrive etc and she's doing good except for one thing. My sound is not working. It says 'no mixing device' when I try to play music.I did try some of the more obvious stuff like checking the volume controls which didn't work.
However, I do see (from Everest)-Field Audio Adapter Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3]-. I do not see anything listed for Windows Audio. I tried to see if I could update the drivers but haven't been able to find anything that works.It is totally possible that there is not a device because the machine came from a business and it probably had no need for sound in it's first life. It seems like I do need to get a new sound device but I'm confused because it also seems like the sound device is built into the motherboard and I should be able to just update it somehow...
Part 2:
If I do need to get a new device, do I have to get a pci slot one? I saw some little usb adapter thing on amazon but I'm not sure if that only makes it easier to plug stuff into the computer and would only work for machines that already have working sound devices.

Any advice would help! I don't know much about computers!
Thanks!!
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#2
rshaffer61

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Try going HERE to Dell's driver page for that model.
Click on the Audio entry to expand it and then get the first driver in that list.
Also by chance did you check the bios to make sure the onboard audio was enabled?


OK then lets make sure the audio is enabled in the bios.
Reboot the system and at the first post screen tap the Del key normally and it should get you into the BIOS
In there find either the Advanced, Onboard or Integrated Peripherals areas.
Using the keyboard arrow keys scroll down to the Audio entry and make sure it is Enabled and if not then look at the bottom of the screen it will tell you how to adjust or modify the values to Enable it.
When done make sure to click F10 to Save and Exit with the setting.
You will then be asked to click Y to Verify the Save and Exit
The system will now reboot with the new settings saved.
Let me know if this helps.
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#3
Neeruam12

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In the bios everything is on.

The weirdest thing happens when I try to use that dell update. The whole thing goes like it's going to work and then it tells me "no files to download, look in drivers and downloads"....?
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#4
rshaffer61

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I just tried to attach the driver but even zipping it the file will not attach.
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#5
rshaffer61

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Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so I can check your temps and voltages...


DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"
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#6
123Runner

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Since you put XP on it should I assume that you installed the chipset drivers?

Please Go to

1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter
4. Look for any entries with Yellow Exclamation ! marks or Red X's

In your next reply please include those results
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#7
Neeruam12

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Here's this one..

Attached Thumbnails

  • Device Manager.JPG

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#8
Neeruam12

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And heres this one.

Attached Thumbnails

  • Sensor properties.JPG

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#9
123Runner

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You need to go back to post 2 and the Dell site to get the chipset driver.
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#10
rshaffer61

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You need to go back to post 2 and the Dell site to get the chipset driver.

:)
There may be a problem as indicated in post 3 unless it was just a glitch or a failed download of the driver.
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#11
123Runner

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You need to go back to post 2 and the Dell site to get the chipset driver.

:)
There may be a problem as indicated in post 3 unless it was just a glitch or a failed download of the driver.

My fingers and toes are crossed that it was a glitch. :unsure:

We can also see if the op has a service tag and then go right to the page another way.
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#12
Neeruam12

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Same thing happens when I try to download the chipset update from Dell. :)
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#13
rshaffer61

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OK is it a update or the original driver?
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#14
Neeruam12

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so I tried it again and it turns out I was actually downloading the dell download manager and not the driver. I just had to run cc cleaner and then when I tried it again, it asked if I wanted to use internet explorer to download. I was able to download but it still doesn't work. this is what I downloaded, both of these:
Dell.JPG
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#15
Neeruam12

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Holy Moly!! I fixed it!! All I had to do was re-download the Audio Driver! That Dell download driver thing was my probelm!! Awesomeness!! Thanks so much for your help!
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