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Hard Drive OK - Maybe Motherboard?

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  • Member
  • PipPip
  • 13 posts
Hi there!

I received this message on a black screen when I turned on my computer:
Internal hard disk drive not found
To resolve this issue, try to reseat the drive

No bootable devices - Stike F1 to retry boot, F2 for setup utility
Press F5 to run onboard diagnostics

After some digging, I read that I should try the hard drive in a different computer. My family has two identical laptops, so I moved the harddrive the other computer and (THANK GOD) it worked! I tried putting the other hard drive in the defective computer and got the same errors as above. Since I know it isn't the hard drive, what's my next step or probable cause?

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    Tech Staff

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Is the laptop under warranty? If not then it might be time to replace it...

Or if you're really keen, look for a Dell laptop parts supplier to supply a motherboard and swap it out. I find they're usually worth quite a bit and just recycle the old one and get a new one though.

Actually another thought - maybe you could update the BIOS first if there is an update available?
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    Tech Staff

  • Technician
  • 19,689 posts
In addition to what Troy has suggested if your laptop is capable of booting
from a USB device you could try using an external HDD enclosure such as the
one pictured below, it will not however resolve the underlying cause of the
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