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Help me please


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#1
NightChild27

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I have a Dell Inspiron 1545 with Windows Vista. This was orginally a friends laptop and she gave it to me cause she couldnt fix it and bought a new one.

It has a virus of some sort on it. I am unable to get online or open any files, programs, games, ect. She does not have the installation cd, so I cant do that to recover the system.

What can I do to make the virus go away or just make it all work like it should again?
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#2
rshaffer61

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To do a complete system restore try the below instructions.




Dell:

The key combination is CRTL + F11 pushing the keys at the same time at the the dell screen during post. Once you push them then you want to release them.
It should go into the recovery partition so you can do a system restore.
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#3
NightChild27

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Nope. Nothing happened. I even tried f8 earlier and it didnt work
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#4
rshaffer61

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I suggest you read the 'Start Here' topic found HERE. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here
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