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Forced shutdown - Restart fine


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#1
vitaum88

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Hello everyone.

I've had this problem forever, and since I imported the hardware, it is kind of a big trouble to send it over for warranties and stuff.

The specs first:

Motherboard: ECS A790GXM-AD3 BLACK series
Processors: AMD Phenon II - X2 555 (3.2 GHz each)
RAM: Kingston 4 GB DD3
HD: 500 GB Seagate ST3500418AS ATA
Video Card: ATI RADEON 5570
Mouse/Keyboard: Logitech MX310 / Everglide DKTBoard
Windows 7 Professional edition


My problem is the following:

Whenever I want to turn on my PC, I'll press the power button normally, the system will boot, I'll input my windows password, etc etc etc. After usually 5~10 minutes the system will shut down, exactly as if the power was cut off or as if one'd held the power button for several seconds. Then, I'll turn it back on and the system will run just fine, though event log might say there was an "unexpected shutdown" and, for example, Chrome gives me the message that "it was not shut down correctly, click here to restore the previous session". What I've noticed as well is that my Windows Experience Rating is never up-to-date, even though there has not been any hardware changes for a great while.

May I add that after the reboot, it seems that EVERY SINGLE COMPONENT IS WORKING FINE, for example, I have all the RAM, processors, video memory, etc at my disposal, so it doesn't seem like "something had to stop working in order for the system to run without problems".

Finally, find attached the .txt file with the event from today's shutdown, earlier in the moorning...

Could anyone please help me??

Thanks!!!!!!!


Attached File  event.txt   1.37KB   42 downloads

Edited by vitaum88, 24 May 2011 - 01:32 PM.

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#2
phillpower2

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Hi vitaum88
What are your PSU (power supply unit) details, make and model please.
Have you checked in the Device Manager for any hardware with either a yellow exclamation mark or red X against it?
Download and run Speedfan from http://www.almico.com/sfdownload.php post a screenshot with your next reply so that your temps and voltages can be checked;

To do a screenshot please click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop
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#3
vitaum88

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Sorry about that... I totally forgot about the power supply ehehhe

PSU: Satellite SL-8600EPS REAL 600W

There are no errors in my device manager.

The SS is attached.

Attached Thumbnails

  • ss.jpg

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#4
phillpower2

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There are some abnormal readings showing in your screenshot so we need to double check them,
the +3.3V, +12V are very low and one of the temps is very high (127 degrees).
Download and run Everest from http://www.filehippo...d_everest_home/ again post a screenshot please.

EDIT: You can also use this http://www.cpuid.com.../hwmonitor.html

Edited by phillpower2, 24 May 2011 - 03:50 PM.

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#5
vitaum88

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There are some abnormal readings showing in your screenshot so we need to double check them,
the +3.3V, +12V are very low and one of the temps is very high (127 degrees).
Download and run Everest from http://www.filehippo...d_everest_home/ again post a screenshot please.

EDIT: You can also use this http://www.cpuid.com.../hwmonitor.html



ok what do you want me to get from everest? there are many options to go to
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#6
phillpower2

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Can you use HW Monitor first please http://www.cpuid.com.../hwmonitor.html

Edited by phillpower2, 24 May 2011 - 04:21 PM.

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#7
vitaum88

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I`m sorry phil... I had stuff to do so i couldnt get a reply for you earlier... here is the HWM file:

edit: omg this is messed up... the +12v should`ve been around 12 lol and the -5 and -12 should be around -5 and -12 respectively.... why is this happening???

Attached Thumbnails

  • HWM.jpg

Edited by vitaum88, 24 May 2011 - 10:50 PM.

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#8
vitaum88

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oh and perhaps you might ask for a pcwizard scan:


PC Wizard 2010 Version 1.961
------------------------------------------------------------------------------------------

Owner: Microsoft
Organisation: Microsoft
User: victor
Computer Name: VICTOR-PC
Operating System: Windows 7 Professional Professional Media Center 6.01.7600
Report Date: quarta-feira 25 maio 2011at 01:55

------------------------------------------------------------------------------------------


<<< Voltage, Temperature and Fans >>>
> Hardware Monitoring : ITE IT8726F
> Processor Voltage : 1.33 V
> VIN1 : 2.14 V
> +3.3V Voltage : 1.47 V
> +5V Voltage : 5.03 V
> +12V Voltage : 4.93 V
> +5V VCCH : 5.48 V
> VBAT : 3.26 V
> TMPIN0 : 56 C
> TMPIN1 : 50 C
> TMPIN2 : 127 C
> Hardware Monitoring : ACPI
> Thermal Zone : 30 C
> Processor AMD Phenom II X2 : Sensor DTS
> Core 1 : 51.5 C
> Core 2 : 51.5 C
> Energy Power : 82.15 W
> ATI Radeon HD 5570 : ATI Catalyst Driver
> Temperature : 65 C
> Fan : 54.0%
> Hard Disk Monitoring : S.M.A.R.T
> Hard Disk ST3500418AS : 45 C

------------------------------------------------------------------------------------------
***** End of report *****
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#9
123Runner

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You have 3 programs giving you pretty much the same readings.

The 3.3 and 5 vdc are generally used to power the circuitry.
The 12vdc is used to run drives and fans.

You should replace the psu.

Some reading.
http://www.cheapcomp...-do-i-need.html
http://www.helpwithp...inc-pinouts.htm
http://www.howstuffw...ower-supply.htm
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#10
vitaum88

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couldn't it be a bad reading of any sort?? i wouldn't imagine a pc would run with only half of it's power being supplied...
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#11
123Runner

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It is possible to run with low voltages and have issues.
Using 3 different programs to verify voltages is generally a sure bet that something is wrong. The different programs will not always be exact, but will be close.

You could test the voltages with a multimeter BUT that is testing with a no load condition.
It would give an idea if the psu is putting out incorrect power.
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#12
vitaum88

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Would you think this could be the issue i described in my OP?

Edited by vitaum88, 25 May 2011 - 10:55 AM.

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#13
vitaum88

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sorry but *bump* eheheh
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#14
123Runner

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The power needs to be proper and stable and able to handle the load.

Yes you need to replace the supply.
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#15
phillpower2

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Just to add to the advice provided by 123Runner the TMPIN2 : 127 C reading may be anomalous because there is no actual sensor on the MB to provide the true reading.
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