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New Self-Built Machine with BSOD Issue


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#1
PEMoran86

PEMoran86

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When I try to videos (like YouTube) and attempt to full-screen them I get a really nasty BSOD with a STOP code STOP 0x0000001D. I built this machine myself and have updated the video drivers directly from the website. If ANYONE could help me out I'd greatly appreciate it. Thanks in advance!

Windows 7 64bit
AMD Phenom™ II X6 1100T 3.31GHz
16 GB RAM
Crosshair IV Extreme Motherboard
MSI NVIDIA GeForce GTX 560 Ti

I've included the minidump file.

Attached File  052511-17752-01.zip   26.23KB   28 downloads
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#2
PEMoran86

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I could really use some help on this one guys... :) tcpip.sys keeps coming up as the culprit on the BSOD. I updated network adapter drivers, bios and video so far. I'm just confused. Now it's doing it when I try to run the WoW client (the installer). Soooooo frustrated. PLEASE HELP!
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#3
rshaffer61

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Hello PEmoran86.... Welcome to
GeeksToGo, :yes:
:) :unsure:

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
  • Please understand we are all volunteers and we are not here all the time.
  • Sometimes it may be a extended amount of time to get back to you. If it has been
    more then 3 days please shoot me a PM and I will try to get back to you quickly
    then.
  • Please do the following and supply the requested information as needed. If you
    don't understand my instructions please ask and I will try to explain them
    clearer for you.
  • Do not attempt any steps unless instructed or ask before to
    make sure they will not cause any further issues.



First the explanation of your error is below.

0x000000C2: BAD_POOL_CALLER
(Click to consult the online Win XP Resource Kit article.)
A kernel-mode process or driver incorrectly attempted to perform memory operations. Typically, a faulty driver or buggy software causes this.


Next have you recently installed any new software or updated a driver in your system just prior to the issue starting?




Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thanks to Broni for the instructions and program
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#4
PEMoran86

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Hi! And thanks for the kindly reply. I'm sorry for the frantics, it's just that this is my first machine I ever built and it's kinda like there is something wrong with my kid... Anyway, um... not that I know of. It's been around pretty much since the beginning. Whenever I try to watch, say, youtube videos (especially when I try to fullscreen) and it did it once while I was using Rhapsody... and another time when I was trying to install WoW. As far as software... not really just the disks that came with my hard ware and I update my video card, bios and network adapter drivers recently in an attempt to fix the issues...



Here's the info you requested:

==================================================
Dump File : 052611-18564-01.dmp
Crash Time : 5/26/2011 11:02:55 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000068
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff880`1101b990
Caused By Driver : e1q62x64.sys
Caused By Address : e1q62x64.sys+1b990
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052611-18564-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 286,248
==================================================

==================================================
Dump File : 052611-22978-01.dmp
Crash Time : 5/26/2011 6:34:20 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000016
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01762342
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+66342
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052611-22978-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 286,696
==================================================

==================================================
Dump File : 052611-19780-01.dmp
Crash Time : 5/26/2011 6:23:56 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`018cfa14
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+49a14
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052611-19780-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 286,776
==================================================

==================================================
Dump File : 052611-18049-01.dmp
Crash Time : 5/26/2011 6:18:51 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000068
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff880`11dcc990
Caused By Driver : e1q62x64.sys
Caused By Address : e1q62x64.sys+1b990
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052611-18049-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 286,376
==================================================

==================================================
Dump File : 052611-23680-01.dmp
Crash Time : 5/26/2011 4:23:00 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`016c3a14
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+49a14
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052611-23680-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 292,568
==================================================

==================================================
Dump File : 052611-20342-01.dmp
Crash Time : 5/26/2011 1:24:24 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01665a14
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+49a14
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052611-20342-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 285,744
==================================================

==================================================
Dump File : 052611-29764-01.dmp
Crash Time : 5/26/2011 9:51:50 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`000000a0
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`11e56d37
Caused By Driver : e1q62x64.sys
Caused By Address : e1q62x64.sys+18d37
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052611-29764-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 288,048
==================================================

==================================================
Dump File : 052511-17752-01.dmp
Crash Time : 5/25/2011 9:11:26 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`0167ef60
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+7cf60
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052511-17752-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 289,480
==================================================

==================================================
Dump File : 052511-17472-01.dmp
Crash Time : 5/25/2011 9:07:53 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`000000a0
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`04479d37
Caused By Driver : e1q62x64.sys
Caused By Address : e1q62x64.sys+18d37
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052511-17472-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 291,384
==================================================

==================================================
Dump File : 052511-18096-01.dmp
Crash Time : 5/25/2011 8:58:41 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000098
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`11e18db7
Caused By Driver : e1q62x64.sys
Caused By Address : e1q62x64.sys+18db7
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052511-18096-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 290,808
==================================================

==================================================
Dump File : 052511-20498-01.dmp
Crash Time : 5/25/2011 8:32:57 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`0167ff60
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+7cf60
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052511-20498-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 290,712
==================================================

==================================================
Dump File : 052211-17721-01.dmp
Crash Time : 5/22/2011 6:55:53 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000068
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff880`01868e60
Caused By Driver : e1q62x64.sys
Caused By Address : e1q62x64.sys+18e60
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052211-17721-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 287,992
==================================================

==================================================
Dump File : 051811-19094-01.dmp
Crash Time : 5/18/2011 5:40:38 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000068
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff880`11e18e60
Caused By Driver : e1q62x64.sys
Caused By Address : e1q62x64.sys+18e60
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051811-19094-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 292,472
==================================================

==================================================
Dump File : 051511-18813-01.dmp
Crash Time : 5/15/2011 11:08:16 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000068
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff880`01825e60
Caused By Driver : e1q62x64.sys
Caused By Address : e1q62x64.sys+18e60
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051511-18813-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 286,928
==================================================

==================================================
Dump File : 051411-21387-01.dmp
Crash Time : 5/14/2011 10:59:48 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000068
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff880`11e18e60
Caused By Driver : e1q62x64.sys
Caused By Address : e1q62x64.sys+18e60
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051411-21387-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 286,928
==================================================

==================================================
Dump File : 051411-21216-01.dmp
Crash Time : 5/14/2011 10:55:22 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000068
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff880`01843e60
Caused By Driver : e1q62x64.sys
Caused By Address : e1q62x64.sys+18e60
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051411-21216-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 287,416
==================================================

==================================================
Dump File : 051311-18704-01.dmp
Crash Time : 5/13/2011 12:38:30 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`0167cf60
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+7cf60
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70700
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051311-18704-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 296,824
==================================================

==================================================
Dump File : 051111-24429-01.dmp
Crash Time : 5/11/2011 11:13:08 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`0167d7c0
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+7a7c0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051111-24429-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 292,488
==================================================



Thanks again!
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#5
rshaffer61

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OK a few of your BSOD's are caused by e1q62x64.sys which is a Intel Ethernet driver.
Any chance you updated that right before this all started?

It looks like the first instance of it was on the 14th of this month.
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#6
PEMoran86

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Well, my problem has been occurring since the 14th and even though I updated the e1q62x64.sys driver yesterday (network adapter), it's still doing it and still the culprit so it seems.... so what now? :) lol
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#7
PEMoran86

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Bad network adapter, perhaps?
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#8
rshaffer61

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Bad network adapter, perhaps?

That would be my next suggestion. I take it your network is built onboard?
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#9
PEMoran86

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No actually. I had to plug it in on the motherboard. It's a Intel 82583V Gigabit Network Adapter
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#10
rshaffer61

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Hmm try taking it out and then see if the error happens again.
Does the mobo have a built on nic?
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#11
PEMoran86

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I don't believe so... it was the network adapter that came with the mobo
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#12
rshaffer61

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According to the pics i am seeing HERE it is onboard. That may mean a bad Nic card.
This has been happening since day one correct?
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