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Can't connect to the internet


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#1
zachjack

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I'm trying to help my father in law fix his Acer Aspire 5534, Windows 7 64 bit laptop. He's been using it with no problems for over a year. Just recently he can't access the internet. I've tried to access wirelessly and hard wired and no connection. I know it's not my internet. I'm able to access wirelessly on my laptop and also wired connection with my desktops.
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#2
underscor3

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Hi zachjack-

Can you be more specific? Look down at the system tray in the bottom right- what does the wireless icon look like? What happens when you open your internet browser?
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#3
DarkSchalie

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If you need help with underscor3's post.

1st one means connected with no internet connection.
2nd one means not connected to any network.
3rd one means connected wirelessly.
4rd one means connected wired.

Attached Thumbnails

  • connectwnoin.jpg
  • nox.jpg
  • with.jpg
  • wired.jpg

Edited by DarkSchalie, 27 May 2011 - 10:53 PM.

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#4
underscor3

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thanks DarkSchalie :)

Edited by underscor3, 28 May 2011 - 09:07 AM.

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#5
Jacee

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Make sure connection using 'Proxy' Server, isn't set ......

1) Under “Tools” in the browser tool bar select “Internet Options”.
2) In the “Internet Options” window that pops up, click the “Connections” tab at the top.
3) Click “LAN Settings” near the bottom of the “Connections” section.
4) If the “Proxy server” checkbox is marked with a check, click it to deselect/uncheck it.
5) Click “Ok” to close the “Local Area Network (LAN) Settings” window.
6) Click “Ok” to close the “Internet Options” window.

Reboot

Make sure "Proxy server" is still disabled under your LAN Settings.

Test whether internet connectivity is restored.
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#6
zachjack

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If you need help with underscor3's post.

1st one means connected with no internet connection.
2nd one means not connected to any network.
3rd one means connected wirelessly.
4rd one means connected wired.


I have the first one. connected with not internet connection
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#7
DarkSchalie

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If you need help with underscor3's post.

1st one means connected with no internet connection.
2nd one means not connected to any network.
3rd one means connected wirelessly.
4rd one means connected wired.


I have the first one. connected with not internet connection


Do you have a HP Printer? Are you connected to the right one? I sometimes accidently connect to my HP one, which is for printer sharing, not internet. Try connecting to all of your networks available and see which one connects to the internet. Make sure the one is yours because I wouldn't want you too connect too someone else's and freeload.

Heres a picture of my current available networks for an example. Make sure the one your connecting to has an icon looks similar to the one circled black, not the red one, thats printer/computer/anything else sharing.

Attached Thumbnails

  • exple.jpg

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#8
ricki237

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I have a similiar problem -- it shows that I am connected but when I attempt to go on internet I see the top of IE9 but no site/ rest of page is white. Any ideas would be appreciated.
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