[itsairwick]

Well here's the story.
So one day I was on my laptop just browsing through the internet, and something popped up. It was asking for my permission to run "setup(random numbers).exe" I kept clicking No, but every second it came back up. I finally decided to press yes, and it prompted me with a "You need to restart your computer" I tried clicking cancel, but it wouldn't work, so I finally decided to click yes. It restarted, but then in prompted me with a screen to "Repair Windows". I let it run and nothing happened. Soon another thing came up and it was a "HP CyberLink" program. What I did was I backed up my files onto a disk, then I system restored the laptop. It froze in the middle of it and I ended turning it off and turning it back on and it said I was missing BootMgr. I grabbed my Windows 7 disk, and made the laptop boot the CD first. After that I ran the setup to install Windows 7, it installed, then froze after a restart while trying to "Update Windows Registry" So I ran it again and it froze again, but at the "Completing Installation" (It was able to Update Windows Registry).

Is there anyway to get it to stop freezing?
Sometimes the laptop would load up and at the loading screen, the 4 dots that come together to make the logo slow down and go frame by frame then it freezes there too.

I can't log onto my account at all.

Please help me.
Thank you.

Edited by itsairwick, 29 May 2011 - 01:49 PM.

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[SpywareDr]

http://www.geekstogo...cleaning-guide/

[itsairwick]

http://www.geekstogo.com/forum/topic/2852-malware-and-spyware-cleaning-guide/

Like I said, Windows will not start up, so I cannot run any programs at all.

[SpywareDr]

Have you tried a Startup Repair?
http://windows.micro.../startup-repair

If that doesn't work, you don't have much choice but to reinstall Windows.

[Jacee]

Burn one of these Anti-virus rescue .ISOs to a CD at a slow speed so it wont get corrupted. http://www.techmixer...-download-list/
Put the rescue CD in the infected computer and boot from it. You may need to go into the BIOS and make sure that boot from CD/DVD is first on the list.

[itsairwick]

Have you tried a Startup Repair?
http://windows.micro.../startup-repair

If that doesn't work, you don't have much choice but to reinstall Windows.

Startup Repair won't do anything.
And that's the problem. I am trying to reinstall windows, but it keeps freezing.

Burn one of these Anti-virus rescue .ISOs to a CD at a slow speed so it wont get corrupted. http://www.techmixer...-download-list/
Put the rescue CD in the infected computer and boot from it. You may need to go into the BIOS and make sure that boot from CD/DVD is first on the list.

I forgot to mention. When I system restored, it was in the process of reinstalling windows, and it successfully wiped the laptop but didn't reinstall.
The antivirus couldn't connect to the internet and wasn't able to update, would that cause a problem at all?
The scan finished(Finally) and it said that there was no infections or anything.

Edited by itsairwick, 29 May 2011 - 06:45 PM.

[SpywareDr]

If the hardware is flaky/failing the software will never work right.

Three free tests you may be able to run are to: check the temp(s), test the RAM (random access memory) and then the HD (hard drive).

• Check the temps:
  
  
  • If you cannot get Windows to run, check in the CMOS/BIOS Setup for a "Current Temperature"-type screen.
  • If you can get Windows to run, use Everest, (under Computer | Sensor), to view your current temps.

    EVEREST Free Edition 2.20
    http://www.majorgeek...tion_d4181.html

    Note: Generally speaking, temps should be under 55°C. Over 65°C or so, especially with the CPU, can be cause for concern.
• Check the RAM:
  
  
  • Memtest86 - A Stand-alone Memory Diagnostic
    http://www.memtest86.com/
  • Windows Memory Diagnostic
    http://oca.microsoft.../en/windiag.asp
  
  Notes:
  
  
  • Download either one to your hard drive then (extract)/execute it to create a bootable diskette or ISO CD-ROM image.
  • Let the test run for a while, at least half an hour or so. If you get ANY errors, the RAM needs probably needs to be replaced.
• Check the Hard Drive(s):
  
  Hard drive diagnostic utilities are used primarily for determining the physical condition of your hard drive, (drive integrity and read/write verification). If you are having computer problems which you suspect are hard drive related, you can test your drive with the following:
  
  
  • IBM/Hitachi "Drive Fitness Test"
    http://www.hitachigs...rt/download.htm
  • Maxtor "PowerMax"
    http://www.maxtor.co...s&downloadID=22
  • Seagate "SeaTools Desktop"
    http://www.seagate.c...pport/seatools/
  • Western Digital "Data Lifeguard Diagnostic for DOS (Floppy or CD)"
    http://support.wdc.c...&pid=999&swid=2
  • Fujitsu "Diagnostic Tools"
    http://www.fujitsu.c.../utilities.html
  
  Note: In most instances you download the file to your hard drive then (extract)/execute it to create a bootable diskette or ISO CD-ROM image.
  
  If you don't know the Manufacturer/Model# of the hard drive in your computer:
  
  
  • Download and install EVEREST Free Edition 2.20
    http://www.majorgeek...tion_d4181.html
  • Start Everest and go to Storage | Physical Drives | Drive. To the right of "Drive #1" should be the model number of your drive, (for example "ST3250823AS").
  • Type that model number into Google (http://www.google.com) and you should be able to tell who the Manufacturer was.

Let us know what you find out ...

[itsairwick]

Check the temps.

-So I was trying to check the temps on the laptop, but for some odd reason, in the BIOS there was nothing pertaining to the temperature.
-I found out a way to stop the laptop from overheating by setting up an fan right next to it blowing at the spot where it gets hot. Windows 7 still didn't install and froze.

Check the Ram.

Status: No Errors

-No errors were found.


Check the Hard Drive

-Process has started at 9:30PM PST.
-Finished at 10:58.
-No errors


Questions:

-Could it be the installation CD itself for Windows 7?
-Do you guy's know what might be causing it if it isn't the CD?

Edited by itsairwick, 31 May 2011 - 12:01 AM.

[SpywareDr]

-I found out a way to stop the laptop from overheating by setting up an fan right next to it blowing at the spot where it gets hot. Windows 7 still didn't install and froze.

If the hardware is getting so hot that the system shuts down, software isn't going to fix it. You need to fix the problem before it starts a fire.

-Could it be the installation CD itself for Windows 7?

Sure, could be.

-Do you guy's know what might be causing it if it isn't the CD?

Failing, dead, or overheating hardware.



If the hardware isn't working right, the software never will.

[itsairwick]

Alright, I just borrowed a friend's Windows 7 CD. Lets see if this works out.

Update: Windows 7 couldn't install.
It froze again at the
"Finishing Installation"

Edited by itsairwick, 31 May 2011 - 06:24 PM.

[SpywareDr]

I would suspect the hardware then.

Edited by SpywareDr, 31 May 2011 - 10:08 PM.

[itsairwick]

Alright, thank you for your help. (: