dell laptop restore to factory settings
Posted 29 May 2011 - 01:41 PM
Posted 29 May 2011 - 01:46 PM
I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
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make sure they will not cause any further issues.
Factory Restore Key Combination
The key combination is CRTL + F11 pushing the keys at the same time at the the dell screen during post. Once you push them then you want to release them.
It should go into the recovery partition so you can do a system restore.
Posted 29 May 2011 - 02:13 PM
Edited by tiffanytaylor, 29 May 2011 - 02:17 PM.
Posted 29 May 2011 - 03:24 PM
If so please do the following.
Go to Start then to Run
Type in compmgmt.msc and click Enter
On left side click on Disk Management
On right side you will see you hard drive.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.
To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop
Attach it to your next reply
Posted 29 May 2011 - 10:25 PM
Posted 29 May 2011 - 10:51 PM
Posted 30 May 2011 - 05:20 AM
What is the model number of your Dell Inspiron laptop? (Should be on a sticker on the bottom).
Posted 30 May 2011 - 07:09 AM
Might try contacting them to make sure.
I can get the contact numbers for you if you would like them.
Posted 13 June 2011 - 09:57 AM
It has been 15 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.
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