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dell laptop restore to factory settings


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#1
tiffanytaylor

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Hi geeks, i have been trying everything to restore my laptop to factory settings without the cd. it is a dell inspiron. i see the reboot options but nothing that says restore to original settings?
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#2
rshaffer61

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Hello tiffanytaylor.... Welcome to
GeeksToGo, :yes:
:) :unsure:

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
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Factory Restore Key Combination

The key combination is CRTL + F11 pushing the keys at the same time at the the dell screen during post. Once you push them then you want to release them.
It should go into the recovery partition so you can do a system restore.
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#3
tiffanytaylor

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thank you so much for the fast reply! ok so i just tried it again and nothing happens it just goes to the microsoft windows screen. I tried doing it a combination of different ways and what you suggested and nothing works. am i doing it wrong? or should i be doing it differently or just keep trying it?

Edited by tiffanytaylor, 29 May 2011 - 02:17 PM.

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#4
rshaffer61

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Can you get into windows?
If so please do the following.

Go to Start then to Run
Type in compmgmt.msc and click Enter
On left side click on Disk Management
On right side you will see you hard drive.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.

To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply
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#5
tiffanytaylor

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here is the print screen:) thanks for your help! can you figure out what i might be doing wrong and how to reset my computer? :)

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#6
rshaffer61

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No Factory Restore partition is present so that means you need disks. :)
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#7
tiffanytaylor

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ah darn. okay thank you so much for checking. is there anywhere I could get the disk for free? thanks again!
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#8
SpywareDr

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Did you check Dell's website?

What is the model number of your Dell Inspiron laptop? (Should be on a sticker on the bottom).
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#9
rshaffer61

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You can usually purchase a full set of recovery disks from Dell for less then 50 dollars and most of the time for less then 30 dollars.
Might try contacting them to make sure.
I can get the contact numbers for you if you would like them.
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#10
rshaffer61

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Are you still having problems with your issue?
It has been 15 days since your last response and I was wondering if the issue has been resolved?
If so can you explain how it was resolved so others may be able to fix it if they have the same issue.
If not please let us know and we can continue with helping you to resolve the issue.
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