Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

BSOD: tcPip.sys and asWSp.sys errors


  • Please log in to reply

#16
Elle8

Elle8

    Member

  • Topic Starter
  • Member
  • PipPip
  • 62 posts
OK Thanks.

Let's give it a week. If it doesn't BSOD I'll post on here to let you know. No doubt if it does, you'll be the first to know.

Elle
  • 0

Advertisements


#17
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
For sure I will not loose the notification until two weeks after the last post :)
  • 0

#18
Elle8

Elle8

    Member

  • Topic Starter
  • Member
  • PipPip
  • 62 posts
Good morning

I ran chkdsk again in safe mode. This time it went through ok and showed no errors, to my knowledge, but the messsage comes and goes really quickly. Does it save the log anywhere so I can show you please?

Thanks.

Elle
  • 0

#19
Elle8

Elle8

    Member

  • Topic Starter
  • Member
  • PipPip
  • 62 posts
How annoying. Just got BSOD again. Here's the dump attached. Think it said NTFS.sys this time.

Thanks for your help.

Elle

Attached Files


  • 0

#20
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
OK lets check out your file veracity next, before we move on to the drivers

Go to start > All Programs > Accessories
Right Click Command Prompt and select run as administrator
When the prompt opens type the following bolded text and press enter

sfc /scannow (Note: There is a space between sfc and /scannow)

On completion reboot

Let me know if it finds any errors
  • 0

#21
Elle8

Elle8

    Member

  • Topic Starter
  • Member
  • PipPip
  • 62 posts
The little g*t BSOD while I was doing the above. Here's the latest dmp file. If you want me to stop sending these to you, please let me know. Meanwhile, back at the ranch, I am starting the scan.

Thanks.

Attached Files


  • 0

#22
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
OK on a small minority of systems Avast can actually cause this - so once the sfc is done and if it reports no errors remove Avast using the previous procedure

To keep you safe for the moment download and install Microsoft Security Essentials

Let me know if that makes a difference :)
  • 0

#23
Elle8

Elle8

    Member

  • Topic Starter
  • Member
  • PipPip
  • 62 posts
Hi again

I'm downloading Microsoft Security. Meanwhile, there were errors and they are attached. The exact meessage was:
'Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log'.

I've attached a zip of the CBS log.

I'll also download a new version of avast when the above has finished.

BTW, if you think I should switch to a different anti-virus checker, please let me know!

Thanks.

Attached Files

  • Attached File  CBS.zip   363.48KB   53 downloads

Edited by Elle8, 01 June 2011 - 12:53 PM.

  • 0

#24
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
It will depend on whether or not you are one of the unfortunate minority. Avast have not yet been able to track down the cause, they cannot reproduce it on their test systems. However, they are getiing a fair few full dump files for analysis :)
  • 0

#25
Elle8

Elle8

    Member

  • Topic Starter
  • Member
  • PipPip
  • 62 posts
It's annoying: I installed avast on this laptop, my husband's laptop and my desktop: it's only this laptop that's been a pain.

Avast has not responded to my dump file from the weekend.
  • 0

Advertisements


#26
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
The full dump files are in the order of megabytes - so they do take a while to trawl through. Are you trying to get help via the Avast forum ?
  • 0

#27
Elle8

Elle8

    Member

  • Topic Starter
  • Member
  • PipPip
  • 62 posts
I uploaded the file dump when I saw the asWsp message, as I searched on google. I hope this hasn't offended you.

However, I thought it was a sound driver problem as I listen to the radio a lot over the web and it makes a nasty noise when the BSOD comes up...


Anyway, at last, I've managed to do everything that you instructed above... My laptop kept freezing, so it's taken a while.

Thanks very much for your help.

Edited by Elle8, 01 June 2011 - 02:44 PM.

  • 0

#28
Essexboy

Essexboy

    GeekU Moderator

  • Retired Staff
  • 69,964 posts
Not at all I was going to suggest we get a full dump and send it to them :)

If the BSOD continues with MSE then we will need to look at drivers etc...
  • 0

#29
Elle8

Elle8

    Member

  • Topic Starter
  • Member
  • PipPip
  • 62 posts
Hello


Today's BSOD message is BAD POOL HEADER... another day, another message :).

So I guess it's not avast...

Thanks.

Elle
  • 0

#30
Elle8

Elle8

    Member

  • Topic Starter
  • Member
  • PipPip
  • 62 posts
Afternoon

I was out of the room when it just BSODed... but the event manager said:
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0x0000000c, 0x00000002, 0x00000000, 0x87d5042e). A dump was saved in: C:\Windows\MEMORY.DMP.

Thanks...

Attached Files


  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP