Finally tried reloading the operating system for a fresh start. Went thru the process and all went well. The computer rebooted and said the version of Windows needed to be confirmed or re-registered. No problem...put in the product key. Now it just won't go anywhere. I rebooted and again it asked "do you want to register this version now" and I choose "yes", but it just goes to a background screen with no icons and just sits there.
It doesn't even give an option or place to enter the product key now.
Any help is appreciated.