[FurmanRN]

Yesterday Internet Explorer started redirecting me to sites such as search engines and ad pages, even if I typed in a direct web address. I updated AVG 10.0 free edition and ad-aware and ran both applications. At that time AVG only found 2 files, one of which it moved to the vault (C:\Documents and Settings\Heather Wilson\Local Settings\Temp\0fc2d1b.cpl, Trojan horse crypt.AIJY), the other it could not (C:\WINDOWS\system32\drivers\netbt.sys Trojan horse BackDoor.generic13.BKVZ “object is white-listed (critical/system file that should not be removed. Last night, Ad-aware said it deleted all worrisome files. After running both applications, the redirecting was not as frequent, but still occurred. This morning AVG detected 71 infections and moved them all to the virus vault except for the same one mentioned above that could not be removed. This afternoon, I attempted to open AVG, and the main page states “! there are no active components” and it does not allow me to update or run a scan. My Ad-Aware application won’t even open now, instead it gives me an error message “failed to connect to service.” My Windows Security Center says that no virus protection is found. I just downloaded Malwarebytes and Windows Security alerted me to the security risk of using the software, which has popped up a few times the last 2 days for applications I know not to be at risk, so I chose to “unblock” and allow the application. After a full system scan, 6 objects were found and deleted, but the same issues still persist, even after rebooting. I downloaded OTL and have listed the results below.

I’m not sure if it is related or not, but a few times in the last few weeks I have attempted to play a music file I saved from my fiancés computer with multiple songs using windows media player. The application was really slow and I would receive a blue screen with the following message:
kernel_data_inpage_error STOP 0x0000007A (0xc07BA588, 0xc000000E, 0xF74B1302, 0x35EA6860) citapi.sys-address F7b1302 base at F74a0000 datastamp 4802539d.
At times the blue screen came on without using Windows media player. At that time, AVG and Ad-aware did not detect any problem, and other than the computer being generally slow, I did not have any other trouble.

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OTL Extras logfile created on: 6/1/2011 4:31:21 PM - Run 1
OTL by OldTimer - Version 3.2.23.0 Folder = C:\Documents and Settings\Heather Wilson\Desktop
Windows XP Media Center Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1014.37 Mb Total Physical Memory | 480.33 Mb Available Physical Memory | 47.35% Memory free
2.38 Gb Paging File | 1.98 Gb Available in Paging File | 83.05% Paging File free
Paging file location(s): C:\pagefile.sys 1524 3048 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 67.83 Gb Total Space | 41.26 Gb Free Space | 60.83% Space Free | Partition Type: NTFS

Computer Name: MYLAPTOP | User Name: Heather Wilson | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*
exefile [open] -- "%1" %*
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"FirstRunDisabled" = 1
"AntiVirusDisableNotify" = 0
"FirewallDisableNotify" = 0
"UpdatesDisableNotify" = 0
"AntiVirusOverride" = 0
"FirewallOverride" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\AhnlabAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SophosAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TinyFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendFirewall]
"DisableMonitoring" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ZoneLabsFirewall]

========== System Restore Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sr]
"Start" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SrService]
"Start" = 2

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 1
"DoNotAllowExceptions" = 0
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]
"2869:TCP" = 2869:TCP:LocalSubNet:Enabled:@xpsp2res.dll,-22008
"1900:UDP" = 1900:UDP:LocalSubNet:Enabled:@xpsp2res.dll,-22007

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"C:\Program Files\Dell\MediaDirect\PCMService.exe" = C:\Program Files\Dell\MediaDirect\PCMService.exe:*:Enabled:CyberLink PowerCinema Resident Program -- (CyberLink Corp.)
"C:\Program Files\Common Files\AOL\Loader\aolload.exe" = C:\Program Files\Common Files\AOL\Loader\aolload.exe:*:Enabled:AOL Loader -- (AOL LLC)
"C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" = C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe:*:Enabled:Yahoo! Messenger -- (Yahoo! Inc.)
"C:\Program Files\AVG\AVG10\avgmfapx.exe" = C:\Program Files\AVG\AVG10\avgmfapx.exe:*:Enabled:AVG Installer -- (AVG Technologies CZ, s.r.o.)
"C:\Program Files\AVG\AVG10\avgdiagex.exe" = C:\Program Files\AVG\AVG10\avgdiagex.exe:*:Enabled:AVG Diagnostics 2011 -- (AVG Technologies CZ, s.r.o.)
"C:\Program Files\AVG\AVG10\avgnsx.exe" = C:\Program Files\AVG\AVG10\avgnsx.exe:*:Enabled:Online Shield
"C:\Program Files\AVG\AVG10\avgemcx.exe" = C:\Program Files\AVG\AVG10\avgemcx.exe:*:Enabled:Personal E-mail Scanner -- (AVG Technologies CZ, s.r.o.)
"C:\Program Files\Java\jre6\bin\java.exe" = C:\Program Files\Java\jre6\bin\java.exe:*:Disabled:Java™ Platform SE binary -- (Sun Microsystems, Inc.)
"C:\Documents and Settings\Heather Wilson\Local Settings\Temporary Internet Files\Content.IE5\KRS8RXLB\SoftonicDownloader_for_malwarebytes-anti-malware[1].exe" = C:\Documents and Settings\Heather Wilson\Local Settings\Temporary Internet Files\Content.IE5\KRS8RXLB\SoftonicDownloader_for_malwarebytes-anti-malware[1].exe:*:Enabled:SoftonicDownloader_for_malwarebytes-anti-malware[1] -- ()
"C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" = C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe:*:Enabled:Malwarebytes' Anti-Malware -- (Malwarebytes Corporation)


========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{075473F5-846A-448B-BCB3-104AA1760205}" = Sonic RecordNow Data
"{0EB5D9B7-8E6C-4A9E-B74F-16B7EE89A67B}" = Microsoft Plus! Photo Story 2 LE
"{1206EF92-2E83-4859-ACCB-2048C3CB7DA6}" = Sonic DLA
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{26A24AE4-039D-4CA4-87B4-2F83216018FF}" = Java™ 6 Update 21
"{26E1BFB0-E87E-4696-9F89-B467F01F81E5}" = Broadcom Management Programs
"{30465B6C-B53F-49A1-9EBA-A3F187AD502E}" = Sonic Update Manager
"{3248F0A8-6813-11D6-A77B-00B0D0150060}" = J2SE Runtime Environment 5.0 Update 6
"{33BB4982-DC52-4886-A03B-F4C5C80BEE89}" = Windows Media Player 10
"{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}" = WebFldrs XP
"{352310C3-E46B-42D3-8F32-54721FDD72D9}" = NetZeroInstallers
"{3EE33958-7381-4E7B-A4F3-6E43098E9E9C}" = URL Assistant
"{3F92ABBB-6BBF-11D5-B229-002078017FBF}" = NetWaiting
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{4B9F45E8-E3CE-40B4-9463-80A9B3481DEF}" = Banctec Service Agreement
"{50316C0A-CC2A-460A-9EA5-F486E54AC17D}_is1" = AVG PC Tuneup 2011
"{5E68BB65-4059-4FE5-AAC4-0CD1D79BBDE2}" = EarthLink Setup Files
"{62BD0AE0-4EB1-4BBB-8F43-B6400C8FEB2C}" = AOLIcon
"{6D5FCA42-1486-4E32-AFE8-1B7E2AA59D33}" = Digital Content Portal
"{6E45BA47-383C-4C1E-8ED0-0D4845C293D7}" = Microsoft Plus! Digital Media Edition Installer
"{74F7662C-B1DB-489E-A8AC-07A06B24978B}" = Dell System Restore
"{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
"{7F142D56-3326-11D5-B229-002078017FBF}" = Modem Helper
"{837b34e3-7c30-493c-8f6a-2b0f04e2912c}" = Microsoft Visual C++ 2005 Redistributable
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8A708DD8-A5E6-11D4-A706-000629E95E20}" = Intel® Graphics Media Accelerator Driver
"{90110409-6000-11D3-8CFE-0150048383C9}" = Microsoft Office Professional Edition 2003
"{90120000-0020-0409-0000-0000000FF1CE}" = Compatibility Pack for the 2007 Office system
"{9941F0AA-B903-4AF4-A055-83A9815CC011}" = Sonic Encoders
"{9BDEF074-020E-458D-ADC5-8FF68E0C9B56}" = OutlookAddinSetup
"{9C6978E8-B6D0-4AB7-A7A0-D81A74FBF745}" = MediaDirect
"{A2BCA9F1-566C-4805-97D1-7FDC93386723}" = Adobe AIR
"{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}" = Microsoft .NET Framework 3.0 Service Pack 2
"{AB708C9B-97C8-4AC9-899B-DBF226AC9382}" = Sonic Audio module
"{AC76BA86-7AD7-1033-7B44-A94000000001}" = Adobe Reader 9.4.4
"{AF36CE1D-FD2C-4BA0-93FA-1196785DD610}" = Adobe Flash Player 10 Plugin
"{B0DF58A2-40DF-4465-AA56-38623EC9938C}" = Documentation & Support Launcher
"{B12665F4-4E93-4AB4-B7FC-37053B524629}" = Sonic RecordNow Copy
"{B3AEF776-7FFF-4C50-A402-9119E3849EE0}" = AVG 2011
"{B6884A07-0305-47AE-9969-8F26FADC17DE}" = Games, Music, & Photos Launcher
"{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}" = Microsoft .NET Framework 2.0 Service Pack 2
"{C5074CC4-0E26-4716-A307-960272A90040}" = QuickSet
"{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}" = Microsoft .NET Framework 1.1
"{CC40FA96-9445-4EF4-8DDB-5DADF5F01BA8}" = AVG 2011
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{CEE2252C-4035-4B27-8EC6-0B085DD3A413}" = Dell Support 3.2.1
"{DED53B0B-B67C-4244-AE6A-D6FD3C28D1EF}" = Ad-Aware
"{E646DCF0-5A68-11D5-B229-002078017FBF}" = Digital Line Detect
"{F333A33D-125C-32A2-8DCE-5C5D14231E27}" = Visual C++ 2008 x86 Runtime - (v9.0.30729)
"{F333A33D-125C-32A2-8DCE-5C5D14231E27}.vc_x86runtime_30729_01" = Visual C++ 2008 x86 Runtime - v9.0.30729.01
"Ad-Aware" = Ad-Aware
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Adobe Shockwave Player" = Adobe Shockwave Player 11.5
"AIM_6" = AIM 6
"AVG" = AVG 2011
"B3EE3001-DC24-4cd1-8743-5692C716659F" = Otto
"Broadcom 802.11b Network Adapter" = Dell Wireless WLAN Card
"CNXT_MODEM_HDAUDIO_VEN_14F1&DEV_2BFA&SUBSYS_14F100C3" = Conexant HDA D110 MDC V.92 Modem
"EmeraldQFE2" = Windows Media Player 10 Hotfix [See EmeraldQFE2 for more information]
"ESPNMotion" = ESPNMotion
"IDNMitigationAPIs" = Microsoft Internationalized Domain Names Mitigation APIs
"ie7" = Windows Internet Explorer 7
"ie8" = Windows Internet Explorer 8
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware
"Microsoft .NET Framework 1.1 (1033)" = Microsoft .NET Framework 1.1
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Mozilla ActiveX Control v1.7.12" = Mozilla ActiveX Control v1.7.12
"MSCompPackV1" = Microsoft Compression Client Pack 1.0 for Windows XP
"NLSDownlevelMapping" = Microsoft National Language Support Downlevel APIs
"QuickTime" = QuickTime
"RealPlayer 6.0" = RealPlayer Basic
"SearchAssist" = SearchAssist
"SynTPDeinstKey" = Synaptics Pointing Device Driver
"Viewpoint Manager" = Viewpoint Manager (Remove Only)
"ViewpointMediaPlayer" = Viewpoint Media Player
"Windows Media Format Runtime" = Windows Media Format 11 runtime
"Windows Media Player" = Windows Media Player 11
"Windows XP Service Pack" = Windows XP Service Pack 3
"WMFDist11" = Windows Media Format 11 runtime
"wmp11" = Windows Media Player 11
"Wudf01000" = Microsoft User-Mode Driver Framework Feature Pack 1.0
"Yahoo! Customizations" = Yahoo! Browser Services
"Yahoo! Internet Mail" = Yahoo! Internet Mail
"Yahoo! Messenger" = Yahoo! Messenger
"YInstHelper" = Yahoo! Install Manager

========== HKEY_CURRENT_USER Uninstall List ==========

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Move Media Player" = Move Media Player

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 5/21/2011 3:43:23 AM | Computer Name = MYLAPTOP | Source = crypt32 | ID = 131083
Description = Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>
with error: The data is invalid.

Error - 5/21/2011 3:43:32 AM | Computer Name = MYLAPTOP | Source = crypt32 | ID = 131083
Description = Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>
with error: The data is invalid.

Error - 5/21/2011 3:43:32 AM | Computer Name = MYLAPTOP | Source = crypt32 | ID = 131083
Description = Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>
with error: The data is invalid.

Error - 5/21/2011 3:43:41 AM | Computer Name = MYLAPTOP | Source = crypt32 | ID = 131083
Description = Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>
with error: The data is invalid.

Error - 5/21/2011 3:43:41 AM | Computer Name = MYLAPTOP | Source = crypt32 | ID = 131083
Description = Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>
with error: The data is invalid.

Error - 5/21/2011 3:43:50 AM | Computer Name = MYLAPTOP | Source = crypt32 | ID = 131083
Description = Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>
with error: The data is invalid.

Error - 5/21/2011 3:44:33 AM | Computer Name = MYLAPTOP | Source = crypt32 | ID = 131083
Description = Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>
with error: The data is invalid.

Error - 5/21/2011 3:44:42 AM | Computer Name = MYLAPTOP | Source = crypt32 | ID = 131083
Description = Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>
with error: The data is invalid.

Error - 5/30/2011 9:54:07 AM | Computer Name = MYLAPTOP | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 5/30/2011 9:55:19 AM | Computer Name = MYLAPTOP | Source = Application Hang | ID = 1001
Description = Fault bucket 1180947459.

[ System Events ]
Error - 6/1/2011 4:23:55 PM | Computer Name = MYLAPTOP | Source = Service Control Manager | ID = 7023
Description = The Network Location Awareness (NLA) service terminated with the following
error: %%127

Error - 6/1/2011 4:23:55 PM | Computer Name = MYLAPTOP | Source = Service Control Manager | ID = 7023
Description = The Network Location Awareness (NLA) service terminated with the following
error: %%127

Error - 6/1/2011 4:26:32 PM | Computer Name = MYLAPTOP | Source = Service Control Manager | ID = 7023
Description = The Network Location Awareness (NLA) service terminated with the following
error: %%127

Error - 6/1/2011 4:26:35 PM | Computer Name = MYLAPTOP | Source = Service Control Manager | ID = 7023
Description = The Network Location Awareness (NLA) service terminated with the following
error: %%127

Error - 6/1/2011 4:27:19 PM | Computer Name = MYLAPTOP | Source = sr | ID = 1
Description = The System Restore filter encountered the unexpected error '0xC0000010'
while processing the file 'loader.tlb' on the volume 'ACPI#PNP0303#2&da1a3ff&0'.
It has stopped monitoring the volume.

Error - 6/1/2011 4:28:48 PM | Computer Name = MYLAPTOP | Source = DCOM | ID = 10005
Description = DCOM got error "%2" attempting to start the service MDM with arguments
"" in order to run the server: {0C0A3666-30C9-11D0-8F20-00805F2CD064}

Error - 6/1/2011 4:28:48 PM | Computer Name = MYLAPTOP | Source = Service Control Manager | ID = 7000
Description = The Machine Debug Manager service failed to start due to the following
error: %%2

Error - 6/1/2011 4:28:56 PM | Computer Name = MYLAPTOP | Source = DCOM | ID = 10005
Description = DCOM got error "%2" attempting to start the service MDM with arguments
"" in order to run the server: {0C0A3666-30C9-11D0-8F20-00805F2CD064}

Error - 6/1/2011 4:28:56 PM | Computer Name = MYLAPTOP | Source = Service Control Manager | ID = 7000
Description = The Machine Debug Manager service failed to start due to the following
error: %%2

Error - 6/1/2011 4:29:10 PM | Computer Name = MYLAPTOP | Source = Service Control Manager | ID = 7023
Description = The Network Location Awareness (NLA) service terminated with the following
error: %%127


< End of report >

[FurmanRN]

OTL Extras logfile created on: 6/1/2011 4:31:21 PM - Run 1
OTL by OldTimer - Version 3.2.23.0 Folder = C:\Documents and Settings\Heather Wilson\Desktop
Windows XP Media Center Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1014.37 Mb Total Physical Memory | 480.33 Mb Available Physical Memory | 47.35% Memory free
2.38 Gb Paging File | 1.98 Gb Available in Paging File | 83.05% Paging File free
Paging file location(s): C:\pagefile.sys 1524 3048 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 67.83 Gb Total Space | 41.26 Gb Free Space | 60.83% Space Free | Partition Type: NTFS

Computer Name: MYLAPTOP | User Name: Heather Wilson | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- rundll32.exe shell32.dll,Control_RunDLL "%1",%*
exefile [open] -- "%1" %*
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"FirstRunDisabled" = 1
"AntiVirusDisableNotify" = 0
"FirewallDisableNotify" = 0
"UpdatesDisableNotify" = 0
"AntiVirusOverride" = 0
"FirewallOverride" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\AhnlabAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SophosAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TinyFirewall]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendAntiVirus]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendFirewall]
"DisableMonitoring" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ZoneLabsFirewall]

========== System Restore Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sr]
"Start" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SrService]
"Start" = 2

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall" = 1
"DoNotAllowExceptions" = 0
"DisableNotifications" = 0

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\GloballyOpenPorts\List]
"2869:TCP" = 2869:TCP:LocalSubNet:Enabled:@xpsp2res.dll,-22008
"1900:UDP" = 1900:UDP:LocalSubNet:Enabled:@xpsp2res.dll,-22007

========== Authorized Applications List ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"C:\Program Files\Dell\MediaDirect\PCMService.exe" = C:\Program Files\Dell\MediaDirect\PCMService.exe:*:Enabled:CyberLink PowerCinema Resident Program -- (CyberLink Corp.)
"C:\Program Files\Common Files\AOL\Loader\aolload.exe" = C:\Program Files\Common Files\AOL\Loader\aolload.exe:*:Enabled:AOL Loader -- (AOL LLC)
"C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" = C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe:*:Enabled:Yahoo! Messenger -- (Yahoo! Inc.)
"C:\Program Files\AVG\AVG10\avgmfapx.exe" = C:\Program Files\AVG\AVG10\avgmfapx.exe:*:Enabled:AVG Installer -- (AVG Technologies CZ, s.r.o.)
"C:\Program Files\AVG\AVG10\avgdiagex.exe" = C:\Program Files\AVG\AVG10\avgdiagex.exe:*:Enabled:AVG Diagnostics 2011 -- (AVG Technologies CZ, s.r.o.)
"C:\Program Files\AVG\AVG10\avgnsx.exe" = C:\Program Files\AVG\AVG10\avgnsx.exe:*:Enabled:Online Shield
"C:\Program Files\AVG\AVG10\avgemcx.exe" = C:\Program Files\AVG\AVG10\avgemcx.exe:*:Enabled:Personal E-mail Scanner -- (AVG Technologies CZ, s.r.o.)
"C:\Program Files\Java\jre6\bin\java.exe" = C:\Program Files\Java\jre6\bin\java.exe:*:Disabled:Java™ Platform SE binary -- (Sun Microsystems, Inc.)
"C:\Documents and Settings\Heather Wilson\Local Settings\Temporary Internet Files\Content.IE5\KRS8RXLB\SoftonicDownloader_for_malwarebytes-anti-malware[1].exe" = C:\Documents and Settings\Heather Wilson\Local Settings\Temporary Internet Files\Content.IE5\KRS8RXLB\SoftonicDownloader_for_malwarebytes-anti-malware[1].exe:*:Enabled:SoftonicDownloader_for_malwarebytes-anti-malware[1] -- ()
"C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" = C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe:*:Enabled:Malwarebytes' Anti-Malware -- (Malwarebytes Corporation)


========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{075473F5-846A-448B-BCB3-104AA1760205}" = Sonic RecordNow Data
"{0EB5D9B7-8E6C-4A9E-B74F-16B7EE89A67B}" = Microsoft Plus! Photo Story 2 LE
"{1206EF92-2E83-4859-ACCB-2048C3CB7DA6}" = Sonic DLA
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{26A24AE4-039D-4CA4-87B4-2F83216018FF}" = Java™ 6 Update 21
"{26E1BFB0-E87E-4696-9F89-B467F01F81E5}" = Broadcom Management Programs
"{30465B6C-B53F-49A1-9EBA-A3F187AD502E}" = Sonic Update Manager
"{3248F0A8-6813-11D6-A77B-00B0D0150060}" = J2SE Runtime Environment 5.0 Update 6
"{33BB4982-DC52-4886-A03B-F4C5C80BEE89}" = Windows Media Player 10
"{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}" = WebFldrs XP
"{352310C3-E46B-42D3-8F32-54721FDD72D9}" = NetZeroInstallers
"{3EE33958-7381-4E7B-A4F3-6E43098E9E9C}" = URL Assistant
"{3F92ABBB-6BBF-11D5-B229-002078017FBF}" = NetWaiting
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{4B9F45E8-E3CE-40B4-9463-80A9B3481DEF}" = Banctec Service Agreement
"{50316C0A-CC2A-460A-9EA5-F486E54AC17D}_is1" = AVG PC Tuneup 2011
"{5E68BB65-4059-4FE5-AAC4-0CD1D79BBDE2}" = EarthLink Setup Files
"{62BD0AE0-4EB1-4BBB-8F43-B6400C8FEB2C}" = AOLIcon
"{6D5FCA42-1486-4E32-AFE8-1B7E2AA59D33}" = Digital Content Portal
"{6E45BA47-383C-4C1E-8ED0-0D4845C293D7}" = Microsoft Plus! Digital Media Edition Installer
"{74F7662C-B1DB-489E-A8AC-07A06B24978B}" = Dell System Restore
"{770657D0-A123-3C07-8E44-1C83EC895118}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
"{7F142D56-3326-11D5-B229-002078017FBF}" = Modem Helper
"{837b34e3-7c30-493c-8f6a-2b0f04e2912c}" = Microsoft Visual C++ 2005 Redistributable
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8A708DD8-A5E6-11D4-A706-000629E95E20}" = Intel® Graphics Media Accelerator Driver
"{90110409-6000-11D3-8CFE-0150048383C9}" = Microsoft Office Professional Edition 2003
"{90120000-0020-0409-0000-0000000FF1CE}" = Compatibility Pack for the 2007 Office system
"{9941F0AA-B903-4AF4-A055-83A9815CC011}" = Sonic Encoders
"{9BDEF074-020E-458D-ADC5-8FF68E0C9B56}" = OutlookAddinSetup
"{9C6978E8-B6D0-4AB7-A7A0-D81A74FBF745}" = MediaDirect
"{A2BCA9F1-566C-4805-97D1-7FDC93386723}" = Adobe AIR
"{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}" = Microsoft .NET Framework 3.0 Service Pack 2
"{AB708C9B-97C8-4AC9-899B-DBF226AC9382}" = Sonic Audio module
"{AC76BA86-7AD7-1033-7B44-A94000000001}" = Adobe Reader 9.4.4
"{AF36CE1D-FD2C-4BA0-93FA-1196785DD610}" = Adobe Flash Player 10 Plugin
"{B0DF58A2-40DF-4465-AA56-38623EC9938C}" = Documentation & Support Launcher
"{B12665F4-4E93-4AB4-B7FC-37053B524629}" = Sonic RecordNow Copy
"{B3AEF776-7FFF-4C50-A402-9119E3849EE0}" = AVG 2011
"{B6884A07-0305-47AE-9969-8F26FADC17DE}" = Games, Music, & Photos Launcher
"{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}" = Microsoft .NET Framework 2.0 Service Pack 2
"{C5074CC4-0E26-4716-A307-960272A90040}" = QuickSet
"{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}" = Microsoft .NET Framework 1.1
"{CC40FA96-9445-4EF4-8DDB-5DADF5F01BA8}" = AVG 2011
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{CEE2252C-4035-4B27-8EC6-0B085DD3A413}" = Dell Support 3.2.1
"{DED53B0B-B67C-4244-AE6A-D6FD3C28D1EF}" = Ad-Aware
"{E646DCF0-5A68-11D5-B229-002078017FBF}" = Digital Line Detect
"{F333A33D-125C-32A2-8DCE-5C5D14231E27}" = Visual C++ 2008 x86 Runtime - (v9.0.30729)
"{F333A33D-125C-32A2-8DCE-5C5D14231E27}.vc_x86runtime_30729_01" = Visual C++ 2008 x86 Runtime - v9.0.30729.01
"Ad-Aware" = Ad-Aware
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Adobe Shockwave Player" = Adobe Shockwave Player 11.5
"AIM_6" = AIM 6
"AVG" = AVG 2011
"B3EE3001-DC24-4cd1-8743-5692C716659F" = Otto
"Broadcom 802.11b Network Adapter" = Dell Wireless WLAN Card
"CNXT_MODEM_HDAUDIO_VEN_14F1&DEV_2BFA&SUBSYS_14F100C3" = Conexant HDA D110 MDC V.92 Modem
"EmeraldQFE2" = Windows Media Player 10 Hotfix [See EmeraldQFE2 for more information]
"ESPNMotion" = ESPNMotion
"IDNMitigationAPIs" = Microsoft Internationalized Domain Names Mitigation APIs
"ie7" = Windows Internet Explorer 7
"ie8" = Windows Internet Explorer 8
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware
"Microsoft .NET Framework 1.1 (1033)" = Microsoft .NET Framework 1.1
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Mozilla ActiveX Control v1.7.12" = Mozilla ActiveX Control v1.7.12
"MSCompPackV1" = Microsoft Compression Client Pack 1.0 for Windows XP
"NLSDownlevelMapping" = Microsoft National Language Support Downlevel APIs
"QuickTime" = QuickTime
"RealPlayer 6.0" = RealPlayer Basic
"SearchAssist" = SearchAssist
"SynTPDeinstKey" = Synaptics Pointing Device Driver
"Viewpoint Manager" = Viewpoint Manager (Remove Only)
"ViewpointMediaPlayer" = Viewpoint Media Player
"Windows Media Format Runtime" = Windows Media Format 11 runtime
"Windows Media Player" = Windows Media Player 11
"Windows XP Service Pack" = Windows XP Service Pack 3
"WMFDist11" = Windows Media Format 11 runtime
"wmp11" = Windows Media Player 11
"Wudf01000" = Microsoft User-Mode Driver Framework Feature Pack 1.0
"Yahoo! Customizations" = Yahoo! Browser Services
"Yahoo! Internet Mail" = Yahoo! Internet Mail
"Yahoo! Messenger" = Yahoo! Messenger
"YInstHelper" = Yahoo! Install Manager

========== HKEY_CURRENT_USER Uninstall List ==========

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"Move Media Player" = Move Media Player

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 5/21/2011 3:43:23 AM | Computer Name = MYLAPTOP | Source = crypt32 | ID = 131083
Description = Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>
with error: The data is invalid.

Error - 5/21/2011 3:43:32 AM | Computer Name = MYLAPTOP | Source = crypt32 | ID = 131083
Description = Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>
with error: The data is invalid.

Error - 5/21/2011 3:43:32 AM | Computer Name = MYLAPTOP | Source = crypt32 | ID = 131083
Description = Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>
with error: The data is invalid.

Error - 5/21/2011 3:43:41 AM | Computer Name = MYLAPTOP | Source = crypt32 | ID = 131083
Description = Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>
with error: The data is invalid.

Error - 5/21/2011 3:43:41 AM | Computer Name = MYLAPTOP | Source = crypt32 | ID = 131083
Description = Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>
with error: The data is invalid.

Error - 5/21/2011 3:43:50 AM | Computer Name = MYLAPTOP | Source = crypt32 | ID = 131083
Description = Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>
with error: The data is invalid.

Error - 5/21/2011 3:44:33 AM | Computer Name = MYLAPTOP | Source = crypt32 | ID = 131083
Description = Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>
with error: The data is invalid.

Error - 5/21/2011 3:44:42 AM | Computer Name = MYLAPTOP | Source = crypt32 | ID = 131083
Description = Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab>
with error: The data is invalid.

Error - 5/30/2011 9:54:07 AM | Computer Name = MYLAPTOP | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

Error - 5/30/2011 9:55:19 AM | Computer Name = MYLAPTOP | Source = Application Hang | ID = 1001
Description = Fault bucket 1180947459.

[ System Events ]
Error - 6/1/2011 4:23:55 PM | Computer Name = MYLAPTOP | Source = Service Control Manager | ID = 7023
Description = The Network Location Awareness (NLA) service terminated with the following
error: %%127

Error - 6/1/2011 4:23:55 PM | Computer Name = MYLAPTOP | Source = Service Control Manager | ID = 7023
Description = The Network Location Awareness (NLA) service terminated with the following
error: %%127

Error - 6/1/2011 4:26:32 PM | Computer Name = MYLAPTOP | Source = Service Control Manager | ID = 7023
Description = The Network Location Awareness (NLA) service terminated with the following
error: %%127

Error - 6/1/2011 4:26:35 PM | Computer Name = MYLAPTOP | Source = Service Control Manager | ID = 7023
Description = The Network Location Awareness (NLA) service terminated with the following
error: %%127

Error - 6/1/2011 4:27:19 PM | Computer Name = MYLAPTOP | Source = sr | ID = 1
Description = The System Restore filter encountered the unexpected error '0xC0000010'
while processing the file 'loader.tlb' on the volume 'ACPI#PNP0303#2&da1a3ff&0'.
It has stopped monitoring the volume.

Error - 6/1/2011 4:28:48 PM | Computer Name = MYLAPTOP | Source = DCOM | ID = 10005
Description = DCOM got error "%2" attempting to start the service MDM with arguments
"" in order to run the server: {0C0A3666-30C9-11D0-8F20-00805F2CD064}

Error - 6/1/2011 4:28:48 PM | Computer Name = MYLAPTOP | Source = Service Control Manager | ID = 7000
Description = The Machine Debug Manager service failed to start due to the following
error: %%2

Error - 6/1/2011 4:28:56 PM | Computer Name = MYLAPTOP | Source = DCOM | ID = 10005
Description = DCOM got error "%2" attempting to start the service MDM with arguments
"" in order to run the server: {0C0A3666-30C9-11D0-8F20-00805F2CD064}

Error - 6/1/2011 4:28:56 PM | Computer Name = MYLAPTOP | Source = Service Control Manager | ID = 7000
Description = The Machine Debug Manager service failed to start due to the following
error: %%2

Error - 6/1/2011 4:29:10 PM | Computer Name = MYLAPTOP | Source = Service Control Manager | ID = 7023
Description = The Network Location Awareness (NLA) service terminated with the following
error: %%127


< End of report >

[FurmanRN]

Latest update:
I tried uninstalling AVG after installing avast. AVG is unable to be uninstalled error code 0xC0070643, general internal error, driver installation failed 0x00000000, MSI action failed. Avast found and supposedly "moved to the vault" several files and suggested a scan before windows rebooted. The infected files found during the reboot were unable to be healed, moved, or deleted, but they are rescue files from when I uninstalled AVG PC TuneUp, and avast says the installer archive is corrupted for these files. At this point in time, my computer is unable to acquire an IP address and cannot access my wireless home network, which I think may also be related to the virus. So I am trying to solve this problem using my desktop. I installed TDSSKILLER using my USB drive and it found no infections. I just ran avast again and it found some of the same infected files it "fixed" earlier. I opted to delete them this time and run the reboot scan again, it still shows the PC TuneUp files and still won't allow me to do anything with them other than ignore them.