Redirecting Virus, Please Help!
Posted 11 June 2011 - 05:14 AM
Posted 11 June 2011 - 07:50 PM
Whenever I'm about to get redirected, the bottom left corner of my Firefox says:
"Waiting for 18.104.22.168"
or some kind of variation of 64.111.121.xxx
I analyzed the IP to lead back to Brea, California (not that it'll matter that much). Is that IP Google related or would that be my "hacker"?
Thanks for continuing to work with me.
Edit: It's not only 22.214.171.124. On yahoo, it has other random IPs popping up too.
Edited by derek1024, 11 June 2011 - 07:54 PM.
Posted 12 June 2011 - 04:54 AM
Save these instructions so you can have access to them while in Safe Mode.
Please click here to download AVP Tool by Kaspersky.
- Save it to your desktop.
- Reboot your computer into SafeMode.
You can do this by restarting your computer and continually tapping the F8 key until a menu appears.
Use your up arrow key to highlight SafeMode then hit enter.
- Double click the setup file to run it.
- Click Next to continue.
- Accept the Licence agreement and click on next
- It will by default install it to your desktop folder.Click Next.
- It will then open a box There will be a tab that says Automatic scan.
- Under Automatic scan make sure these are checked.
- Hidden Startup Objects
- System Memory
- Disk Boot Sectors.
- My Computer.
- Also any other drives (Removable that you may have)
Leave the rest of the settings as they appear as default.
- Then click on Scan at the to right hand Corner.
- It will automatically Neutralize any objects found.
- If some objects are left un-neutralized then click the button that says Neutralize all
- If it says it cannot be Neutralized then chooose The delete option when prompted.
- After that is done click on the reports button at the bottom and save it to file name it Kas.
- Save it somewhere convenient like your desktop and just post only the detected Virus\malware in the report it will be at the very top under Detected post those results in your next reply.
Note: This tool will self uninstall when you close it so please save the log before closing it.
Download Dr.Web CureIt to the desktop.
- Doubleclick the drweb-cureit.exe file, then on Start and allow to run the express scan
- This will scan the files currently running in memory and when something is found, click the yes button when it asks you if you want to cure it. This is only a short scan.
- Once the short scan has finished, chose the Complete Scan.
- Select all drives. A red dot shows which drives have been chosen.
- Click the green arrow at the right, and the scan will start.
- Click 'Yes to all' if it asks if you want to cure/move the file.
- When the scan has finished, look and see if you can click the following icon next to the files found:
- If so, click it and then click the next icon right below and select Move incurable as you'll see in next image:
- This will move it to the %userprofile%\DoctorWeb\quarantaine-folder if it can't be cured. (this in case if we need samples)
- After selecting, in the Dr.Web CureIt menu on top, click file and choose save report list
- Save the report to your desktop. The report will be called DrWeb.csv
- Close Dr.Web Cureit.
- Reboot your computer to allow files that were in use to be moved/deleted during reboot.
- After reboot, post the contents of the log from Dr.Web you saved previously in your next reply along with a new OTL log.
Posted 12 June 2011 - 02:47 PM
Right after I recovered, I ran my norton 360 but it found nothing and the redirects continue. I think only the virus removal program can detect it but I don't know what I would do with it after it detects it.
Posted 13 June 2011 - 06:30 AM
We now know what infection we're dealing with: ZAccess. The latest version of ComboFix should be able to fix this:
First delete your copy of ComboFix.exe from the desktop.
Then download download the latest version of ComboFix from one of these locations:
* IMPORTANT !!! Save ComboFix.exe to your Desktop
- Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Here is a guide on how to disable them:
If you can't disable them then just continue on.
- Double click on ComboFix.exe & follow the prompts.
- As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt log in your next reply.
Posted 13 June 2011 - 04:33 PM
I have a Sony VAIO laptop. I tried alt + F11, r, Esc, assist button but none of them are working.
Right now I'm trying to make a recovery disk USB.
Can you offer me some suggestions about how I should get my computer back to normal?
EDIT: I'm posting from my desktop computer because my laptop is not starting up normally.
I have a 32-bit OS on my desktop and a 64-bit on my laptop.
Edited by derek1024, 13 June 2011 - 06:29 PM.
Posted 14 June 2011 - 03:00 PM
Even though I had to completely reset my computer, I'm very grateful that you were there to help me for this long.
Posted 15 June 2011 - 05:08 AM
I've still got some prevention advice for you:
Keep a backup of your important files
Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.
Make proper use of your anti-virus and firewall
You should keep your anti-virus and firewall guard enabled at all times, don't shut them off unless there's a specific reason to do so.
Also, regularly performing a full system scan with your anti-virus program is a good idea to make sure nothing has slipped through your protection. Once every two weeks works well for many people. You can set the scan to run during a time when you don't plan to use the computer and just leave it to complete on its own.
Keep in mind that anti-virus programs are far from perfect. They don't protect you against every piece of malware that's out there, so don't trust them blindly. If an anti-virus reports a file as 'clean' then it's doesn't necessarily has to mean it is.
Keep all your software updated
It is important to keep up on system updates from Microsoft by regularly checking their website at: http://windowsupdate.microsoft.com/, as these patch critical security vulnerabilities and help to keep you safe.
It's also important to keep programs up to date so that malware doesn't exploit any old security flaws. FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Java and Adobe Reader are two of the main security vulnerabilities. You can find the latest version of Java here, you will want the Java SE Runtime Environment (JRE) one. You can find the latest version of Adobe Reader here.
Use a safer web browser
Internet Explorer is not the most secure tool for browsing the web. It has been known to be very susceptible to infection, and there are a couple good free alternatives: Firefox and Opera. Both are excellent faster, safer, more powerful and functional free alternatives to Internet Explorer. It's definitely worth the short period of adjustment to start using one of these. If you wish to continue using Internet Explorer, it would be a good idea to follow the tutorial here which will help you to make IE much safer.
If you decide to use the Firefox browser, the McAfee SiteAdvisor add-on will nicely help to enhance your security. This add-on tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling.
Some other security programs
It is wise these days to have a few security programs installed and running on your machine except from just an anti-virus and a firewall. I will list some of them.
- A good anti-spyware program installed on your pc is very important to help remove any spyware that may have gotten on your computer. I highly recommend Malwarebytes' Anti-Malware.
- SpywareBlaster to help prevent spyware from installing in the first place.
- MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites in the future.
Having security programs installed is very helpful to you, but none of them have the gift of human thought. The best way to make sure you don't get infected is to exercise common sense. Be careful of what websites you visit - if a site looks suspicious, trust your instincts and get out of there. Be careful of what attachments you open in emails and files you download from websites - check them over carefully to make sure that you know what you're getting.
Using peer-to-peer programs (eg: LimeWire, BitTorrent, uTorrent, Kazaa) or downloading cracks and keygens is something else to avoid. These are the most common way to get infected. Malware writers use these programs to spread infections as it is the easiest way for them. The majority of infections we see in the Malware Removal forum are due to people using p2p programs to download cracks/keygens/warez. These are not only illegal, but will always contain some form of malware. You have no way of verifying that the things you download are legitimate or that they don't contain malware. Even with an up to date anti-virus and firewall, some of these things will still infect you. It is highly recommend that you uninstall all peer-to-peer programs. It just isn't worth it.
Other common ways of getting infected are dis-reputable sites forcing you to download and install a codec. Or viruses using Instant Messaging programs (Windows Live Messenger, MSN Messenger, AIM) to send a file claiming it to be "photos" from a friend, only for it to turn out to be a virus.
If your computer begins to slow down in the future for no particular reason, your first step should not be to come to the malware forum. As your computer ages and is used, it's parts wear, files and programs accumulate, and its performance can decrease. To restore your computer's performance to its best possible level, follow the steps in this page written by malware expert Miekiemoes.
I'll leave this thread open for a couple days in case you come across any lingering problems that need fixing, then I'll close it up. If you need it reopened for any reason just shoot me a PM. It's been a pleasure working with you, now best of luck!
Posted 12 July 2011 - 07:43 AM
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please begin a New Topic.
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