.... Welcome toG
I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
- Please understand we are all volunteers and we are not here all the time.
- Sometimes it may be a extended amount of time to get back to you. If it has been
more then 3 days please shoot me a PM and I will try to get back to you quickly
- Please do the following and supply the requested information as needed. If you
don't understand my instructions please ask and I will try to explain them
clearer for you.
- Do not attempt any steps unless instructed or ask before to
make sure they will not cause any further issues.
First try and see if there is a recovery partition on your system. If you can get into windows then do the below instructions.
Go to Start
then to Run
Type in compmgmt.msc
and click Enter
On left side click on Disk Management
On right side you will see you hard drive.
Now I need you to take a screenshot and attach it to your next reply. Do the following to take a screenshot while the above is open and showing on your desktop.
To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12
key and the Scroll Lock
Now go to Start
and then to All Programs
Scroll to Accessories
and then click on Paint
In the Empty White Area
click and hold the CTRL key
and then click the V
Go to the File
option at the top and click on Save as
Save as file type JPEG
and save it to your Desktop
Attach it to your next reply
If you can't get into windows then we can try the recovery partitions instructions.
The key combination is CRTL + F11 pushing the keys at the same time at the the dell screen during post. Once you push them then you want to release them.
It should go into the recovery partition so you can do a system restore.