[geezy9723]

Also there are still alot of features i cant modify im not sure if the computer is still infected... my mouse is working fine now

[Advertisements]

Windows defender continues to "clean" this also but it just keeps popping up

Edited by geezy9723, 06 June 2011 - 02:58 AM.

[geezy9723]

Windows defender continues to "clean" this also but it just keeps popping up

Edited by geezy9723, 06 June 2011 - 02:58 AM.

[Essexboy]

OK lets look a bit deeper

Download Dr Web from here Fill in the small form and download

It will download as an 8 digit file save it to your desktop

Restart in safe mode and run
Accept the enhanced version
Then run the quick scan
About halfway through you will be prompted to buy - just X the box closed
Once finished it will generate a log please attach that

[geezy9723]

Its taking some time not sure if the scan usually takes this long

[geezy9723]

Here you go. Not sure if I did it right... and I still have issues restarting the computer.

well the log wont attatch...and its too long to paste i think

Edited by geezy9723, 06 June 2011 - 10:27 PM.

[geezy9723]

OK lets look a bit deeper

Download Dr Web from here Fill in the small form and download

It will download as an 8 digit file save it to your desktop

Restart in safe mode and run
Accept the enhanced version
Then run the quick scan
About halfway through you will be prompted to buy - just X the box closed
Once finished it will generate a log please attach that

Below are the links to download txt files of the log... wasnt sure how else to post them.
CureIt.Log
CureIt.txt

Tanks for all your help

[Essexboy]

Unfortunately you have made the files private so that I cannot access them

What is the main issue when you try to start the computer ?

Next we will look at re-installing the corrupt drivers

[geezy9723]

I just want to make sure there arent any viruses on the computer and I am still having issues starting up the computer. I have made the files public.

[Essexboy]

OK lets now see if we can sort the drivers

From within device manager select one device showing the exclamation
Right click and select uninstall
Reboot and windows should then reinstall the driver.

Once you have done the first one let me know if that worked

[geezy9723]

It worked on the wimax driver but not on the intel sound driver and now the computer restarts but windows stops responding.

[Essexboy]

At what stage does it stop responding ?

And what was the last device that caused this

[geezy9723]

almost immediately after i log in... i believe it was the Intel sound driver or Microsoft security essentials. because it hasnt been working properly since it removed that virus... Im really dreading to have to restore the computer.

[geezy9723]

I uninstlled microsoft security essentials and everything seems to be working fine.
I have scanned it with MBAM, Microsoft malicious software removal tool, avast anti virus and its not showing anything. and will I be able to get rid of the OTL, Unhide etc on the desk top?

[Essexboy]

Can you confirm that everything is OK before I remove my tools

[Essexboy]

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  
  

  :Commands
  [resethosts]
  [purity]
  [emptytemp]
  [EMPTYFLASH]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done

Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

ComboFix /Uninstall

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
• Click Yes to confirm.
• Click OK.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

• Go to this site and click Do I have Java
• It will check your current version and then offer to update to the latest version

SPRING CLEAN

To manually create a new Restore Point

• Go to Control Panel and select System
• Select System
• On the left select System Protection and accept the warning if you get one
• Select System Protection Tab
• Select Create at the bottom
• Type in a name i.e. Clean
• Select Create

Now we can purge the infected ones

• GoStart > All programs > Accessories > system tools
• Right click Disc cleanup an select run as administrator
• Select Your main drive and accept the warning if you get one
• For a few moments the system will make some calculations
• Select the More Options tab
• In the System Restore and Shadow Backups select Clean up
• Select Delete on the pop up
• Select OK
• Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?
Keep safe