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WINWORD.EXE version 12.0.6545.5000 stopped interacting with Windows an


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#1
Nathan Arizona

Nathan Arizona

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Arrgh! 2 days ago, seemingly without provocation on my part, MS Word stopped working. Can't view/preview/print anything related to word docs. As of tonight, there are a host of other errors logged in the event viewer, some of which were logged silently without an obvious application hang or other visible error. Have installed and run/re-run Malwarebytes Anti-Malware, have Norton 360, both didn't help resolve issue.

My specs:

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
Processor AMD Phenom™ II X4 945 Processor, 3000 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2101, 9/21/2009
SMBIOS Version 2.5
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.75 GB
Available Physical Memory 4.99 GB
Total Virtual Memory 15.5 GB
Available Virtual Memory 12.6 GB
Page File Space 7.75 GB
Page File C:\pagefile.sys


Here's the event log details for the first event related to the appplication hanging, as well as a few of the most recent errors/events:

The oldest and initial event log:

Log Name: Application
Source: Application Hang
Date: 6/2/2011 11:24:10 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Description: The program WINWORD.EXE version 12.0.6545.5000 stopped interacting with Windows and was closed.
Process ID: b18
Start Time: 01cc219d5778e762
Termination Time: 25
Application Path: C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE
Report Id:

Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-06-03T03:24:10.000000000Z" />
<EventRecordID>17911</EventRecordID>
<Channel>Application</Channel>
<Computer>Scott-PC</Computer>
<Security />
</System>
<EventData>
<Data>WINWORD.EXE</Data>
<Data>12.0.6545.5000</Data>
<Data>b18</Data>
<Data>01cc219d5778e762</Data>
<Data>25</Data>
<Data>C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE</Data>
<Data>
</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>


And here are the latest 3 events:

Log Name: Application
Source: Application Error
Date: 6/3/2011 2:46:41 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Description:
Faulting application name: AUDIODG.EXE, version: 6.1.7600.16385, time stamp: 0x4a5bced5
Faulting module name: VIASysFx.dll, version: 1.0.0.0, time stamp: 0x4a8929b1
Exception code: 0xc0000005
Fault offset: 0x000000000005d272
Faulting process id: 0x1a4
Faulting application start time: 0x01cc221e93a7e914
Faulting application path: C:\windows\system32\AUDIODG.EXE
Faulting module path: C:\windows\system32\VIASysFx.dll
Report Id: d1db193a-8e11-11e0-8ebc-90e6bac6976a
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-06-03T18:46:41.000000000Z" />
<EventRecordID>17999</EventRecordID>
<Channel>Application</Channel>
<Computer>Scott-PC</Computer>
<Security />
</System>
<EventData>
<Data>AUDIODG.EXE</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bced5</Data>
<Data>VIASysFx.dll</Data>
<Data>1.0.0.0</Data>
<Data>4a8929b1</Data>
<Data>c0000005</Data>
<Data>000000000005d272</Data>
<Data>1a4</Data>
<Data>01cc221e93a7e914</Data>
<Data>C:\windows\system32\AUDIODG.EXE</Data>
<Data>C:\windows\system32\VIASysFx.dll</Data>
<Data>d1db193a-8e11-11e0-8ebc-90e6bac6976a</Data>
</EventData>
</Event>


Log Name: Application
Source: SideBySide
Date: 6/3/2011 3:45:49 PM
Event ID: 35
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Description:
Activation context generation failed for "C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.Exe".Error in manifest or policy file "C:\Program Files (x86)\Windows Live\Photo Gallery\WLMFDS.DLL" on line 8. Component identity found in manifest does not match the identity of the component requested. Reference is WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1". Definition is WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1". Please use sxstrace.exe for detailed diagnosis.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="SideBySide" />
<EventID Qualifiers="49409">35</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-06-03T19:45:49.000000000Z" />
<EventRecordID>18131</EventRecordID>
<Channel>Application</Channel>
<Computer>Scott-PC</Computer>
<Security />
</System>
<EventData>
<Data>WLMFDS,processorArchitecture="AMD64",type="win32",version="1.0.0.1"</Data>
<Data>WLMFDS,processorArchitecture="x86",type="win32",version="1.0.0.1"</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>C:\Program Files (x86)\Windows Live\Photo Gallery\MovieMaker.Exe</Data>
<Data>C:\Program Files (x86)\Windows Live\Photo Gallery\WLMFDS.DLL</Data>
<Data>8</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>


Log Name: Application
Source: Application Error
Date: 6/3/2011 2:46:41 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Description:
Faulting application name: AUDIODG.EXE, version: 6.1.7600.16385, time stamp: 0x4a5bced5
Faulting module name: VIASysFx.dll, version: 1.0.0.0, time stamp: 0x4a8929b1
Exception code: 0xc0000005
Fault offset: 0x000000000005d272
Faulting process id: 0x1a4
Faulting application start time: 0x01cc221e93a7e914
Faulting application path: C:\windows\system32\AUDIODG.EXE
Faulting module path: C:\windows\system32\VIASysFx.dll
Report Id: d1db193a-8e11-11e0-8ebc-90e6bac6976a
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-06-03T18:46:41.000000000Z" />
<EventRecordID>17999</EventRecordID>
<Channel>Application</Channel>
<Computer>Scott-PC</Computer>
<Security />
</System>
<EventData>
<Data>AUDIODG.EXE</Data>
<Data>6.1.7600.16385</Data>
<Data>4a5bced5</Data>
<Data>VIASysFx.dll</Data>
<Data>1.0.0.0</Data>
<Data>4a8929b1</Data>
<Data>c0000005</Data>
<Data>000000000005d272</Data>
<Data>1a4</Data>
<Data>01cc221e93a7e914</Data>
<Data>C:\windows\system32\AUDIODG.EXE</Data>
<Data>C:\windows\system32\VIASysFx.dll</Data>
<Data>d1db193a-8e11-11e0-8ebc-90e6bac6976a</Data>
</EventData
>
</Event>

And here is one of 21 events in a row, all with the exact same description and properties. All 21 of these events happened in succession within a period of 5 minutes, seemingly linked to a manually initiated Windows Update.

Log Name: Application
Source: Microsoft-Windows-CAPI2
Date: 6/3/2011 3:16:05 PM
Event ID: 4107
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Description:
Failed extract of third-party root list from auto update cab at: <http://www.download....uthrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
Event Xml:
<Event xmlns="http://schemas.micro.../events/event">
<System>
<Provider Name="Microsoft-Windows-CAPI2" Guid="{5bbca4a8-b209-48dc-a8c7-b23d3e5216fb}" EventSourceName="Microsoft-Windows-CAPI2" />
<EventID Qualifiers="0">4107</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2011-06-03T19:16:05.470434700Z" />
<EventRecordID>18112</EventRecordID>
<Correlation />
<Execution ProcessID="1100" ThreadID="1952" />
<Channel>Application</Channel>
<Computer>Scott-PC</Computer>
<Security />
</System>
<EventData>
<Data>http://www.download....tstl.cab</Data>
<Data>A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
</Data>
</EventData>
</Event>

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#2
phillipcorcoran

phillipcorcoran

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Have you tried re-installing Word?
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#3
Nathan Arizona

Nathan Arizona

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No, I haven't. I have run MSOffice Diagnostics, with no problems found. If you think that reinstalling Word will help, I'll try it, however, consider this---> the problem seemed to begin and persist with word, but I other functions with other programs (Adobe Reader and other PDF printers/editors) have experienced printing hangs (the "______ program is not responding) when I print from them, so I wonder if the problem is solely isolated to Word. Also, do you think in light of the additional errors/event logs in my previous post, that reinstalling Word will solve the problems? I truly don't know this answer, and I will defer to your expertise here again.

FYI-- I have downloaded OTL, gmer, ComboFix, dds, and TFC temp file cleaner to my machine, but have not installed or run anything but MBAM and Norton 360....any advice re: running any/all of these tools?

Thanks so much for you help!
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