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Bluescreen error


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#1
MikeMason

MikeMason

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Hello, I brought this laptop about 10 days ago and have been getting this error message since the 3rd day of use.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 4a
BCP1: 0000000073802DD9
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800345FCA0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

It's the exact same error message every time it crashes. It only crashes when I'm surfing the internet. So I'm going to uninstall firefox and reinstall it right now. The laptop doesn't crash when I'm playing games on it. When it does crash. I either get a blue screen or it just reset it's self. I e-mail curry’s 5 days ago and have not received a reply (great customer support there!). Is there a easy fix or should I return the laptop?

Thanks for any help!
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#2
phillpower2

phillpower2

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Hi Mike,
Try installing Sp1 it may resolve the issue http://www.microsoft...&displaylang=en if not I would return the laptop so as not to void your warranty, be prepared to hear a load of generic nonsense from the sales team at Currys, they are not techs and tend to read questions verbatim off a check list.
Just a FYI, updating to W7 Sp1 will not void your warranty as it is a MS requirement to both maintain a computers performance and safety integrity.
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